UserGuiding

?? ONLINE WORKSHOP LAST CALL ?? UserGuiding user? Or maybe considering getting UserGuiding? You might wanna know how we calculate MAUs then. And we just happen to do a full workshop with a Q&A session where you can shoot any question ?? Kemal and Simay from our success and support teams are going live in a few hours, and you can still make it! Grab a seat below ?? Register here: https://lnkd.in/dt3rCN9w

One simple decision, thousands saved ?? Not be a very familiar story to all, but that decision saving thousands in employee costs is just like yesterday for Twin Science & Robotics. ?? Check out Twin Science's full success story: https://lnkd.in/gSWuFWV6

?? Flaming hot take: an "exclusive" onboarding session is not the subscription benefit you think it is. → It is a great practice to offer it to a stuck user. → It is not so great when the user has *never* seen the product for themselves and relies solely on what you teach them. That's a recipe for early churn and a G2 review you wish you could unsee ?? The good thing is that there is an easy cure: A free trial and a good user onboarding flow. That's how Next Fit reduced the need for demo calls by 80%. Check out the success story in the comments! ??

??"What made you decide to go with UserGuiding?" we asked Ben Dlugiewicz from YouCanBookMe, and the answer is simple: So that they could understand users and improve the product. "As a product manager, we want customer feedback, we want to talk to people, we want to understand why they're doing it a certain way, where we can make improvements." And UserGuiding gave them the exact set of tools to make that happen. ?? Got a similar problem? Check out our success story repository in the comments for more inspo ? It's a bit more specific for you? Ask away in the comments and our product managers will personally answer all your burning questions!

No one: Product managers' open tabs:

EdTech is one big industry, "but how are Edtech companies educating their users?" we asked. And now, here's the answer: We dived into the user journeys of 5 of our favorite EdTech tools (360Learning, Articulate, Graphy Inc., SafetyCulture, and Synthesia) and what we saw was interesting. You can check out the Miro board below, but here are a few learnings from our sample size of the case study: ?? EdTech platforms are very well-established when it comes to welcome surveys; naturally, they handle personalization very well. ?? They use traditional onboarding elements like product tours, checklists, and hotspots very scarcely, often not as a welcome experience but in specific areas. ?? EdTech platforms send frequent and valuable emails, offering resources, use cases, and usage insights. Now, we worked with a pretty small sample size, but we want to see more EdTech onboarding flows. So, if you would like to see an extended version of this Miro board, give us a like and comment! ?? And don't forget to check out the Miro board: https://lnkd.in/dswDcFgc

It was no G2 Best Software Awards, but we loved the Academy Awards last night ?? In fact, it was pretty relatable to us, especially our product team here at UserGuiding — and not just because they are award-worthy! So, what was your favorite Oscars moment? ?? #oscars

"What is the before vs. after of implementing a digital adoption platform?" ...We asked Jeremy Burnham, Director of Implementations at MarketTime and his insights could shed some light on what it might look like for you ?? Check it out ?? Questions? In the comments, go!

We just gathered up the 3 key highlights from our webinar with Navattic last week in our latest newsletter issue ?? Sneak peek: we've got some cool strategies about PLG implementation schedule, time-to-value, and the role of sales-led in your strategy ?? The link to the full webinar recording is also inside, so go ahead and check it out ??

"Supporting and onboarding customers 1:1 is more exclusive and just better ??" Until it's not. Brian.study discovered not long after their launch that supporting and onboarding users one by one was just not scalable. And with a simple change in their approach, they solved the problem. While also saving $15K+ in just 6 months. Here's the success story of the AI teaching assistant Brian – Adaptive Learning that believes knowledge (bases) should be more accessible ??