Avenue

Kellyanne Caccavale connects Avenue to her core systems for real-time alerts on critical business matters. She uses our tool to take action with easy-to-manage SOPs and track operational efficiency.

If you're an ops manager spending time manually assigning work or tracking issue completion, check out teams in Avenue. You can: ?? Auto-assign tasks in Slack based on issue type, team or working hours ?? Ensure every task has a clear owner (& clear escalation path) ?? Report on SLAs (like time to acknowledge or time to close) ??See it in action: https://lnkd.in/g7RVvRRK

With Avenue's Intercom integration, fraud prevention is easy: ?? Real-time alerts ?? Automated ticket creation in Intercom (with data from your warehouse) ?? Status syncing from Intercom ? Slack If your CX team relies on Intercom but is isolated from company data, discover how Avenue can seamlessly connect your business data with real-time customer support ?? https://lnkd.in/e7mun9Ye

Ryan Kelly and his team at AngelList needed a system to help improve their ability to proactively identify and address at-risk SLAs before they were missed. See how they use Avenue to hit SLA's ?? https://lnkd.in/eUF8KhAe

Discover how AngelList improved SLA adherence by 30% with Avenue. Read more: https://lnkd.in/eUF8KhAe

Excited to share how operations teams are leveraging Avenue & ChatGPT. ?? Ops teams are great at triaging & solving problems in real-time but often struggle to quantify and strategize for future issues due to a lack of context/history. ?? With Avenue's new AI feature, they can: Automate the summarization and tagging of tickets Easily review a monthly summary of all issue types Eliminate the need to dig through endless threads ?? This empowers teams to build proactive strategies and enhance operational efficiency. Learn more ?? https://lnkd.in/eFks5RGF

Avenue simplifies operations work by offering a single place to create, manage, and report on tasks. Perfect for keeping teams aligned and efficient. ?? https://lnkd.in/e3UWx5sk

Managing a BPO is hard ??♂? Check out the 7 reasons companies choose Avenue to manage their BPO ??? https://lnkd.in/gu2SKhUb

Companies generate massive amounts of data. But they still struggle to make this data actionable. That's where Avenue comes in. It's simple: 1. Connect your data warehouse 2. Set up rules Discover how Avenue gives teams visibility and automation off their data in our latest blog post:

Having a detailed ops playbook in google docs or Confluence is great, but how do you ensure every step is actually followed? ?? With Avenue, turn static playbooks into automated workflows and guarantee that every step is executed flawlessly. Avenue Playbooks let you: ? Keep a human in the loop ?? Automate where possible ?? Track SLAs and escalate when necessary ?? Ensure SOP compliance See how teams turn playbooks into action ?? https://lnkd.in/eMN-VZcg