Uptok

Big news—we’re rolling out?Uptok 4.0! The most advanced, purpose-built platform to turn “walk-in” consultations on your websites, apps, and kiosks into serious sales drivers. We’ve been laser-focused on one thing:?getting the balance right.? Smart AI agents that handle the heavy lifting, and smooth, perfectly-timed handoffs to your human experts when it really matters. Because every business has its own rhythm, Uptok 4.0 is built to keep things frictionless and effortless—no clunky experiences, no wasted time. And let’s be clear—this isn’t another FAQ bot wearing a new hat. Our AI agents guide your customers through?real, step-by-step consultations, slipping in upsells and cross-sells naturally, without ever feeling pushy. It’s smart, it’s contextual, and it gets results. With Uptok, every interaction—AI or human—just works. No friction. No dead ends. Just happy customers who convert. Want to see what it can do for you? Let’s talk. #Uptok #AgenticAI #IntelligentCX #ConsultativeCommerce

We've been eagerly anticipating this launch, and we're excited to showcase how Granite Vision models is redefining AI-to-human escalation in real-world consultations. In industries where precise visual assessments are critical, this breakthrough enables AI to analyze complex images before intelligently escalating high-value cases to human experts. Descriptive vision processing is one of the most practical applications of AI—sometimes, a single photo conveys more than paragraphs of text. From auto insurance claims to elective healthcare consultations and home improvement sales, Uptok is leveraging Granite VLM to streamline decision-making and enhance customer experiences. Uptok + IBM Granite VLM is a game-changer. AI is no longer just about automation—it’s about ensuring every human interaction delivers maximum value. How will this transform your industry? Let’s discuss. #agenticAI #Wastsonx #IBMPartnerPlus #IBMAmplify #IBMGranite #buildtowin

Exciting conversations at the dunnhumby Retail Innovation Forum in London! There were so many great insights from the speakers, panels, and attendees. AI, data, and customer connections were big themes, but what stood out most was the focus on REAL impact… practical solutions that truly move the needle.

We’ve joined IBM Partner Plus to take intelligent sales consultations to the next level, helping enterprises engage smarter, convert faster, and scale effortlessly. By embedding IBM watsonx into Uptok’s platform, we’re equipping sales teams with real-time insights, proactive engagement, and seamless AI-to-human transitions, driving higher conversions and a frictionless buying experience. Huge thanks to Heidi True, Lynn Barletta, Raj Patil and Sancia Matthyssen for all the help to make this happen! This is just the beginning, stay tuned as we continue pushing the boundaries of AI-powered sales. #IBMPartnerPlus #Watsonx #IBMAmplify #buildtowin

Big thanks to John Andrews and the amazing Ricoh USA, Inc. team for showcasing incredible innovations and startups, like Uptok, at NRF. Ricoh’s Trunkey Media Solution is truly enhancing in-store customer experiences. We're excited to see what we can all achieve together!

About time, I posted in 2025! Happy New Year, Everyone?? Inspired by a conversation at Uptok that left me energized about where product leadership is heading this year. The market is shifting fast, and product leaders need to stay sharp. Here are three trends ruminating in my head 1?? Invisible Interfaces and interactions Products are their best when barely notice them. Think of Tesla's autopilot or Alexa, both simply exist and just work. ?? What it means for product leaders: Friction isn’t an option. Focus on seamless, intuitive experiences. *And this is where Uptok is solving those small gaps in customer journeys to make interactions feel effortless. 2?? Products as Ecosystem Players Standalone products are out. Customers expect everything to connect. One thing I can't live without is Slack integration with Google Drive ??What it means product leaders: Build for the ecosystem. Open APIs, partnerships, and integrations are the key to staying relevant, etc 3?? Ethical Metrics Over Growth The conversation is shifting from how fast are you growing to how responsibly are you growing? Privacy, sustainability, and accessibility are becoming critical metrics of success, this is something I was looking into Kin + Carta ?? What it means for product leaders: Start tracking what really matters. Products aligned with customer values will win the long game. This is why product leadership is super exciting, the way we build today has power to shape tomorrow. #productleadership #2025 #tech

What an incredible journey 2024 has been! From San Francisco to Toronto, and everywhere in between, we’ve had the pleasure of showcasing Uptok’s new human + AI solution on many different stages. We’re grateful for the positive reception and the buzz we’ve generated along the way. As event season wraps up, we’re excited to give our LinkedIn community a sneak peek at what’s next. Stay tuned for the unveiling of Uptok 2.0 in the coming weeks! Here's to the future of consultative commerce!

Our time in the Fuel Accelerator has come to a close, and Uptok wrapped up on a high note. Our path to enterprise success not only became crystal clear to us but also we evolved our partner network to realize our vision. Bentonville, you have been incredible—thank you for the energy, reset, and motivation. A huge shoutout to all the startups in our cohort: Botco.ai, Ask Steve, ROYBI World, Knosc Inc., Rising Tide , HOMEKYND and UpSquad– it’s been inspiring to grow alongside you. Special thanks to Tom Douglass , Darian Harris, and Grace Gill for making these 10 weeks truly exceptional. And a heartfelt shoutout to Jim Brauher, Albert Behr and Glen Williamson for guiding us through some pivotal conversations. This isn’t goodbye, Bentonville—just a “see you soon.” We’re excited for what’s ahead and can’t wait to be back in Arkansas!

Thrilled to announce a major milestone in Uptok’s journey! We're excited to welcome Kajal Jain to the Uptok family as our new Head of Enterprise Product Strategy. Kajal brings a wealth of experience as a Senior Product Leader in enterprise product lifecycle management, and she’s a true believer in Uptok’s mission to bring Human + AI intelligence to consultative commerce across the globe. On top of her impressive career story, Kajal shares a love for house music with soulful, Eastern-inspired melodies—making her a perfect fit for our founding team. Welcome, Kajal! Let’s shape the future of consultative commerce together.

Roughly 28% of all global commerce qualifies as “consultative commerce.” Give a listen as Kashif, Uptok’s founder, shares how Uptok creates the perfect harmony between bots and remote humans, achieving the highest customer satisfaction rates for complex journeys. #ConversationalCommerce #FuelAccelerator