UpdatePromise

As Thanksgiving approaches, it's the perfect time to reflect on the journey we've traveled together at UpdatePromise and express our heartfelt gratitude to the incredible people who make our mission possible. Our mission—to positively impact millions of consumers' lives—is not just a statement. It’s a guiding light that inspires us every day. And like any great journey, it’s the people who travel alongside us who make it truly worthwhile. Thankful for Our Team: First and foremost, I want to recognize the exceptional individuals who make up our UpdatePromise family. Each team member embodies our core values of innovation, collaboration, and commitment to excellence. Whether they are developing cutting-edge solutions, supporting our partners, or ensuring seamless consumer experiences, their passion is the engine that drives us forward. Every contribution, no matter how big or small, adds a unique flavor to our shared success. Together, we create something extraordinary. Gratitude for Our Partners: To our partners, thank you for believing in our vision and joining us in reshaping the automotive and collision industries. You are the bridges that connect us to new opportunities and help us scale our impact. You provide the essential ingredients for our continued growth and innovation. Your support fuels our ambition to be the "Amazon of the Automotive Industry," delivering unparalleled service and transparency to businesses and consumers alike. Honoring Our Dealers: To the dealerships and service centers we work with every day—you are at the heart of what we do. Our partnerships with you are a cornerstone of our success. Your trust in UpdatePromise allows us to empower your teams with technology that simplifies processes, improves efficiency, and enhances customer satisfaction. You’re not just customers—you’re collaborators, driving the automotive industry forward with us. Thanks to the Consumers Who Inspire Us: Finally, to the millions of consumers whose lives we touch through our solutions—your trust is the ultimate reward. Every positive interaction, seamless transaction, and moment of transparency we facilitate reminds us of the impact we strive to achieve. You are the reason we aim higher and push boundaries every single day. To All: We’re grateful for the opportunity to innovate, collaborate, and grow with all of you—our team, partners, dealers, and consumers. Together, we’re transforming the industry and making a difference, one experience at a time. From all of us at UpdatePromise, have a joyful and gratitude-filled Thanksgiving. Here's to many more miles of success, collaboration, and innovation in the journey ahead! Happy Thanksgiving!

🙌 🤳 ONE OF THE BEST WAYS TO SET CUSTOMER EXPECTATIONS!! This is a best practice we stand behind and see major differences in our dealership partner's processes and results when it's implemented. See another great video example by Ardmore Toyota & Central City Toyota on our website 👉 https://lnkd.in/gnk_gv7C

Learn How to Unlock $560K in Service Gross Profit! 🚨 Join our Year-in-Review Fireside Chat and discover actionable strategies to drive real results in 2025. Here’s what’s on the agenda: ✅ Uncover how to boost service gross profit by $560K ✅ Explore 2024 trends that will shape the year ahead ✅ Gain tips from peers on overcoming dealership challenges 🗓️ Dec. 5th @ 10:00AM (PST) 👉 Register now: https://lnkd.in/dgfRmYfc #ServiceSuccess #FixedOpsGrowth #FiresideChat Robb Young Stephen McCallum Jr Noah Heese Ken Scheder Matt Baker Mike theCarGuy Correra Jerry Grannis #webinar

Exciting to see Toyota of Whittier fully embracing the SmartPath Service process since launching with UpdatePromise in July 2024! Their commitment to transparency has significantly enhanced the customer experience, making the service process seamless and more efficient for everyone. Here's to continued success and innovation in delivering top-notch service! Eddie Arteaga is running a great operation and has been a great partner to work with! UpdatePromise #ToyotaofWhittier #CustomerExperience #Transparency #AutoIndustry #SmartPath

🚨 DON’T BE BLINDSIDED 🚨 Equip Your Team and Service Drive for the Unexpected! Holiday travel season often brings last-minute service surges as customers prepare for the road. Without efficient processes in place, it’s easy for service teams to become overwhelmed. Make sure your team is ready to handle the rush smoothly and confidently. Learn more about how UpdatePromise can help your dealership stay ahead and keep operations running seamlessly this holiday season! 👉 https://lnkd.in/gqnihvQM #DealershipService #UpdatePromise #HolidayPrep

📢 New Episode Alert! 🎙️ Episode 6: Turn Your Tablets into Profit Machines Is your service check-in process reaching its full potential? This episode of The Service Lounge is packed with strategies to: 👉 Transform your tablet into a profit-driving tool 👉 Enhance customer satisfaction with smarter workflows 👉 Boost efficiency in your service lane You’ll hear expert insights, real-world examples, and practical tips to help your dealership succeed. 💼 🎧 Tune in now on your favorite platform: YouTube: https://lnkd.in/gPtPAMsR Spotify: https://lnkd.in/ggZPVRNw Apple Podcasts: https://lnkd.in/gDNew2Fu Don’t miss out—share your thoughts in the comments! ⬇️ #FixedOps #TheServiceLounge #ServiceLaneInnovation #AutomotiveIndustry

✨  Do any of these traits resonate with you? 🔧 If you’re passionate about Fixed Ops - whether you’re a service advisor, technician, parts manager, or dealership leader - these fireside chats are for you. 💡 Join the conversation and make an impact. Secure your seat today! 🖇 December 5th: https://lnkd.in/dgfRmYfc 🖇 December 17th: https://lnkd.in/dish-dPP #FixedOps #ServiceDepartments #FiresideChat #Community #UpdatePromise

☕ Start Your Morning Right Tomorrow! 🚗 Episode 6 of The Service Lounge will be waiting for you as you sip your coffee, tackle your morning commute, or get ready to conquer the day. We’re breaking down how a simple change - tablet check-ins - is driving a 78% boost in repair order revenue. Why does it work, and how can your team make it happen? Tune in tomorrow to find out! 🎧 Follow The Service Lounge on: Youtube: https://lnkd.in/eZ2qi2FZ Spotify: https://lnkd.in/g3tWS5fX Apple Podcasts: https://lnkd.in/grp9Ehn3 Brandon Nixon Christian Eagon #TheServiceLounge #FixedOps #ServiceSuccess #AutomotiveInsights

I had a big response yesterday regarding vendors that are best in class to participate via a webinar to showcase their product. Think of it as a mini 20 group where we dealers share best in class products to help each other grow. As we prepare to enter 2025, I feel the timing could not be better! With your feedback we will be inviting 5 vendors to participate in an online Zoom demo for dealers to learn. I nominated DealerOn as the company that has really helped Sutherlin Automotive Group grow. We had a lot of other suggestions. Here are a few that we mentioned in my post many times. 1. CarNow and Tim Cox 2. Auto Genius 3. ZipDeal 4. UpdatePromise 5. Podium 6. AccuTrade (A Cars Commerce Solution) and Brian Kramer Dealers - if you have a Vendor that needs to be considered, please tag them and give a short bio on what they do and how they have helped you move the needle this year. We will post a poll next where we can vote on the remaining 4 spots. Your comments will help get these companies on the demo roster! This demo will be scheduled on December 10th at 1PM EDT. A link for DEALERS to register will be posted soon. Please share this post! #automotive #vendors Ali Amirrezvani Mike Martinez Erin Williamson

We hit the ground running last week at Dick Smith Nissan of Columbia! It was an exciting kickoff with hands-on training, enthusiastic collaboration, and a shared goal of delivering next-level service experiences. 🚗 💨 We’re stoked to continue our partnership with Dick Smith Automotive as we gear up to onboard more of their locations soon. Big things are happening—stay tuned! 🙌 #UpdatePromise #FixedOps #Teamwork #OnboardingSuccess