Unthread

New Series: ??????????????? ????????????????? ?? Manny Martinez, CISSP from Defense Unicorns takes over the ?Spotlight? today! In addition to being an IT Security Engineer at Defense Unicorns, Manny is also an Army Veteran and has been working in the IT space for almost decade now. We've had the pleasure of working with him and the rest of the Defense Unicorns team and we're very lucky to feature him. ?????? ?????? ???????? ???????? ???? ???? ???? ???????????? ?????????????? ???? ?????? ???????? ???????? ??????????, ?????? ???????? ???? ?????? ?????????????? ???????? ???????????? ????????? Early on, my focus was on manually enforcing security controls, reviewing access, and handling compliance in a hands-on way. Now, it’s about designing scalable guardrails, automating repetitive tasks, and embedding security into processes from the start! Looking ahead, IT leadership will be even more about enablement and finding ways to let teams move fast without compromising security. The best leaders will be those who can leverage emerging technology while keeping people, processes, and culture aligned. ????????’?? ???????? ???????????? ???? ?????? ???????????????????? ???????????????????? ???? ???? ??????????????????—?????????? ???? ?????? ?????????? ?????????? ?????????????????? ???? ?????????? ????????????????? Automation is a necessity at this point. There's no way to scale security operations without it, especially in fast-moving environments. But automation is only as good as the logic behind it! Bad automation can create just as many problems as it solves. Where human oversight is still critical is in decision-making and exceptions. No automation is perfect, and there are always cases where context matters. Also, when it comes to compliance, governance, and responding to real security incidents, human intuition and critical thinking are still irreplaceable. ????????’?? ?????? ???????????????? ???????????????????? ???????? ?????? ?????????????? ???? ????????????????????????????????? Confidential computing. A lot of companies are so focused on securing data at rest and in transit that they forget about protecting data in use! With the rise of AI and cloud-based workloads, more organizations are processing sensitive data outside their controlled environments. Confidential computing is one of those things that isn’t flashy but could quietly redefine how we approach data security in the next few years.

Big news! Our CEO, Tom Bachant, will be attending The IT Nation Connect Europe on March 10-12, 2025, in London! Don’t forget to say hi and exchange insights on all things IT and AI automation! If you’re attending or in the area, let’s connect and explore opportunities for collaboration. #ITN25 #ITNationEurope #AI #Unthread

NEW HIRE ALERT?? We're so happy to welcome Teresa T. to our engineering team! Some fun facts about Teresa: - Loves to cook and host dinner parties (soup partiess) - Loves taking a walk in central park or west side highway at sunset - Can speak six languages and is trying to learn more (Turkish??) Welcome, Teresa! ++ We're still hiring for a Senior SWE and our first Customer Success Manager ?? (link in the comments)

We're so excited to share the story of Lemonade, one of our longest running closest design partners, and talk about how they're using Unthread to automate their internal tickets. We spoke with Danny Fang, the Head of IT, about how they're now automating 40% of internal ticket requests through Unthread's Agentic AI platform. We also talk about what makes for a great employee experience, the importance of supporting a global workforce, and the full potential of what GenAI can do! Here's a link to the full story: https://lnkd.in/emgHtmfh

NEW HIRE ALERT?? We're so happy to welcome Chandler Mahaney to our team as our Head of Sales! Some fun facts about Chandler: - Rowed for the U.S. National Team (we're challenging all startups to a triathlon at this point) - Loves flying planes (he's a pilot!) - Constantly exploring new places and cultures - A sales machine (already closed a few deals) Welcome, Chandler! ++ We're still hiring for a Senior SWE and our first Customer Success Manager ?? (link in the comments)

Want to read about how Unthread nearly went bankrupt, posted alongside a photo of my face that is way way too big? Well you're in luck! I sat down with the folks at CanvasRebel for this interview about: - How we turned a near-bankrupt business into a profitable one over the course of two years - Our YC interview process and how poorly it went - A war story of a previous M&A experience and what we learned from it Check it out here: https://lnkd.in/exuSQ_6s

???? Chef Tom here – here’s what we’re cooking up at Unthread in Q1 of this year: 1. Multi-agent infrastructure for cross-functional teams – this means agents working with other agents. It’s as meta as it sounds and even more groundbreaking 2. More native-built automation workflows – we’ve seen what workflows folks are creating most often, and we’re making it easier to launch these out of the box 3. ITIL 4 and security frameworks – security has always been a top priority for us so we’re adding features for security teams to take more advantage of what Unthread can offer Our vision is for our AI agents to be fully integrated into existing agents that may already be set up, closing the loop on a full-cycle agentic service management solution. We’re expecting growth across every function—and we’re hiring for multiple engineering and GTM roles. If you’re excited about where AI’s headed and are looking to be on the bleeding edge, let’s chat!

Here's what we've been cooking up during the holiday season: Improvements to AI across every feature, dynamic access control, and more customization for ticket forms. See the latest updates here: https://lnkd.in/eRp38Uhp

Larry David would say it’s too late to wish each other a Happy New Year, but it’s not too late to do a recap on Unthread's 2024 and some key learnings from the year. Here are 3 takeaways from the year that are guiding us in 2025: 1. It’s ok to turn away customers not in your ICP Your ICP is not the Insane Clown Posse, but rather your Ideal Customer Profile, aka a clear picture of the type of customer you serve best. It’s classic startup advice to ruthlessly focus and prioritize on the exact customer you’re serving, but most ignore the hardest part – turning away a potential customer. I’ve been guilty of trying to solve every problem that comes our way. Instead, we’ve doubled down on what’s working best for our customers, which being the best AI-powered service management platform, and we’ll happily recommend other tools if ours isn’t the right one for the job. We want folks to find the best solution to their problem even if it isn’t ours! 2. Make it easy for teams to onboard independently People hate change. Some of us are old enough to remember the launch of New Coke. We know the human instinct to resist change is what we’re up against when we talk to a team about replacing a decades-old Jira instance with Unthread. Here’s what worked: a single team can adopt Unthread without affecting other teams, and we make the product good enough that others ???????? to follow and adopt when they’re ready. If an IT team adopts Unthread, it shouldn’t affect the HR team until they’re ready to make the switch. The same goes for the CS team, the RevOps team, etc. We don’t have a fleet of salespeople trying to constantly expand accounts. Instead, we make it easy for individual teams to adopt the platform when it makes sense to them. 3. Bring on AI expertise to augment domain expertise It’s often been a trope to have software that’s “Built for [insert industry] professionals, by [insert industry] professionals.” This works when building a platform for IT teams that needs to deeply understand IT teams’ needs and processes like the ITIL framework. But with the shift in agentic AI, we need to go beyond where an industry has been and focus on what a new approach can be. We’ve been hiring the brightest AI talent to rethink how we can create the best employee experience, and being world class at everything from AI-generated responses, to RAG pipelines, to agentic workflow execution has been a key differentiator for us. I’ve never been more excited about what’s next for Unthread. That’s it for now, I’m off to go listen to some ICP (this time I am talking about the Insane Clown Posse).

IT Teams — your yearly Wrapped is here (we were listening)... ??