unitQ

The unitQ Team is in Miami today for the final day of the CX BFSI Exchange East. Christopher Bryan headed a Think Tank yesterday about using AI to streamline customer feedback analysis. Today, Christopher, Katie Hurley, Jon Bratton and KC Molapisi are at the CX Exchange event showcasing how unitQ’s Voice-of-the-Customer platform can empower organizations to grow by delivering exceptional customer experiences. We look forward to seeing you there! Read more on the unitQ Blog now! https://lnkd.in/gqxdThaz #support #product #userfeedback #customerfeedback

Why is it important for organizations to turn call center, survey and conversation bot interactions into real-time actionable insights? ?? These interactions provide valuable data that highlight user pain points, preferences and expectations — helping you improve customer satisfaction. ?? Transforming this feedback into insights ensures that your team can make informed decisions to enhance quality and reduce user frustration. Read more on the unitQ Blog on how to unlock these and other Voice-of-the-Customer insights! https://lnkd.in/gZKEsmNp #support #product #userfeedback #customerfeedback #ai

?? Exciting News! unitQ is thrilled to announce that we’ll be attending the CX BFSI Exchange East 2024 on October 15-16 in Miami, Florida! This two-day event brings together top leaders and innovators in the banking, financial services, and insurance (BFSI) industries to explore how cutting-edge technologies can enhance the customer experience. Here's who you can expect to meet at CX Exchange from our talented team at unitQ: ?? Christopher Bryan, Director of Product Marketing, will lead a Think Tank session on October 15 at 11am EDT: “Staying Ahead: Using AI to Streamline Customer Feedback Analysis and Drive Growth.” ?? Katie Hurley, Vice President of Marketing, will be available to connect with attendees and share how unitQ empowers organizations to harness the power of real-time user feedback to create exceptional customer experiences. ?? Jon Bratton, Senior Director of Sales, and KC Molapisi, Account Executive, will also be on hand to showcase how unitQ’s advanced user feedback analytics platform can help companies navigate the complexities of modern customer interactions. Looking forward to seeing you there! Learn more on the unitQ Blog now! https://lnkd.in/gqxdThaz

Why is it important to combine user feedback & product analytics data? When it comes to customer experience, relying solely on one data source won’t give you the full picture. At unitQ, we believe that blending user feedback with product analytics is the key to achieving a deeper understanding of your users’ needs. ? User feedback gives you real-world insights into what’s working and what isn’t. ? Product analytics uncovers how users interact with your product on a day-to-day basis. By uniting these two data streams, you gain total awareness of your customer experience — ensuring your teams can spot emerging trends and issues faster, prioritize effectively and drive continuous improvement. Learn more now on the unitQ Blog! https://lnkd.in/gp2RUvMu #CustomerFeedback #ProductAnalytics #CX #unitQ #UserExperience #CustomerSuccess Amplitude

Check out this awesome job posting at unitQ: Customer Success Manager! What's this gig about? As the Customer Success Manager, you'll be the main point of contact for our rapidly growing customer base, ensuring customers are delighted with the entire unitQ experience. We are 100% focused on our customers and aim to create raving fans of unitQ. We're looking for people with a high degree of customer empathy who can lead strategic customer conversations and drive processes for our onboarding and training programs. We're still a young team, so each member plays an integral role in building the foundation of our future customer success and support organization. Click the job description to learn more now about our benefits and our great company and culture! https://lnkd.in/g6K7UPYH #cx #ux #customerfeedback #userfeedback #voiceofthecustomer

The unitQ Team — Katie Hurley, shown on the far left, and Christopher Bryan, shown at far right — was stoked to hang out with Prasanna Tamminayana and Jake Townsend, both superstars at unitQ customer Bumble Inc. Who will the unitQ team bump into next at the Zendesk AI Summit in New York today?!

Good vibes all around at the Zendesk AI Summit in New York today. If you're here, come by the unitQ booth. unitQ Team members Katie Hurley and Christopher Bryan, at left in this photo, just met up with Brent Pliskow GM, VP of Customer Support for unitQ customer Upwork!

The unitQ Team is at today's Zendesk AI Summit in New York City! The summit is an "exclusive executive preview of AI innovations transforming CX." We hope to see you there! Learn more now on the unitQ Blog! https://lnkd.in/g_MA6jQh

The Big Day is here! Join unitQ at the Zendesk AI Summit in New York today! Don't miss the opportunity to explore how unitQ is revolutionizing customer experience with AI-powered insights and a human-centered approach. Visit our booth to connect with Katie Hurley, Christopher Bryan and KC Molapisi. Get a firsthand look at our Voice-of-the-Customer platform — backed by Zendesk Ventures — and discover how we’re transforming user feedback into real-time actionable insights and growth strategies. We’re excited to show you how unitQ can elevate your customer experience! See you there! Learn more now on the unitQ Blog! https://lnkd.in/g_MA6jQh #support #cx #supporttickets #ai #voiceofthecustomer #userfeedback #customerfeedback

At unitQ, we're pushing the boundaries of AI to help companies turn user feedback into real-time actionable insights faster than ever. Just like all of our innovations, they are designed to enhance the quality of organizations' products and services, and improve customer experiences. Check out how we're leading the way in customer feedback analytics! https://lnkd.in/gj-_ANmv #userfeedback #customerfeedback #product #ai #innovations