Welcome to Umego.ai. Our mission is to transform retail with our next-generation customer intelligence platform. Our multi-faceted platform uniquely triangulates 1) immersive and innovative livestream e-commerce experiences with 2) powerful behavioral and social science-based LLMs harnessed by 3) an army of motivated and activated brand ambassadors. We perpetually nurture, mature, and optimize hyperpersonal relationships between brands and their most important customers. Our vision for customer connection will transform retail and forever change how luxury and specialty brands engage, building trust, empathy, care, and anticipation.
Umego.ai
消费者服务
San Anselmo，CA 130 位关注者
Umego is an AI-powered customer intelligence platform fusing e-commerce, social science-based AI, and human capital.
关于我们
Umego.ai. powers retail transformation via an AI-driven customer intelligence platform that unlocks and unleashes differentiated, customer-centric intelligence using zero-party data to drive revenue at scale across luxury, specialty, and online retail. The multi-faceted platform uniquely triangulates immersive and innovative livestream e-commerce experiences with powerful behavioral and social science-based generative AI harnessed by an army of motivated and activated brand ambassadors to foster trust, empathy, care, and the art of anticipation. This next-wave customer-centric intelligence provides limitless business value, powering high-touch 1:1 concierge and hospitality relationships, while also activating 1:M simulated human experiences across omnichannel touchpoints, nurturing, maturing, and optimizing hyperpersonal relationships between brands and their most important customers. Umego is a billion-person coffee shop that knows what consumers want before they know it themselves. Our patent-pending platform includes: - Uniquely trained generative AI-powered LLMs delivering layers of customer-centric human intelligence, with qualitative insights from immersive 1:1 customer engagement fused with quantitative insights from 1:M product and conversion-centric experiences. - An innovative customer intelligence platform that provides immersive and innovative engagement via human and simulated-human livestream video, text, and chat experiences, with the collected insights integrated across 3rd-party clienteling, concierge, and CRM capabilities. - Highly trained, coached, and activated brand ambassadors building hyperpersonal customer relationships, infusing trust, empathy, care, and the art of anticipation into every interaction. The aggregated essence of these relationships is harnessed and automated for human simulation. Umego is transforming retail, fostering hyperpersonal relationships between brands and their most important customers.
- 网站
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https://www.umego.ai
Umego.ai的外部链接
- 所属行业
- 消费者服务
- 规模
- 11-50 人
- 总部
- San Anselmo，CA
- 类型
- 私人持股
- 创立
- 2023
地点
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主要
获取路线
US，CA，San Anselmo，94960
Umego.ai员工
动态
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We’re thrilled to announce the launch of Umego.ai on the Apple App Store! Umego is redefining retail relationships by empowering trusted advisors with deep, personal customer insights through our AI-driven intelligence platform. Built on a 20-year journey, Umego provides local, forward-looking knowledge, unlocking a new era of customer connection. Don’t miss our CEO’s latest article on the transformative power of zero-party data—read it to see why personal insights are the future! #Umego #AI
Today, we launched Umego.ai. You can find it in the Apple App Store! Umego is spearheading a retail renaissance across trusted advisor industries, leveraging our multifaceted AI-driven customer intelligence platform to understand consumer needs and behavior at depths unknown since the death of the corner store. Umego.ai generates local, personal, forward-looking, and long-tail customer knowledge.?This article highlights a 20 year journey.
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With endless data sources and shifting customer behaviors, can businesses truly achieve one 'truth' in their data? Or is the real power in understanding the deeper, personal truths behind every customer interaction? Let’s discuss how SSOT could reshape how we connect with customers and drive impact! #Umego #SingleSourceofTruth
Every business aims for a Single Source of Truth (SSOT), but a customer’s personal truth is complex and evolving. My latest article dives into the complexities behind data alignment, the layers of transactional truth, and the elusive 'personal truths' that drive customer behavior. Understanding the 'why' behind customer decisions can require engagement and connection with the customer at multiple points in time. Read on for insights!? #SingleSouceOfTruth #DataGovernance #CustomerInsights
Transactional truth vs. personal truth
Larry Seligman，发布于领英
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Introducing UmeSales, powered by Wingman: a new level of sales enablement! By combining WingmanSF's on-demand tools with Umego.ai’s AI-driven customer intelligence, we’re empowering sales teams with real-time insights, tailored training, and predictive analytics. UmeSales drives stronger connections, optimizes every touchpoint, and ensures that sales teams deliver brand value at scale. Unlock smarter selling with data-driven precision! #SalesEnablement #CustomerIntelligence
Integrating Wingman’s sales enablement with Umego’s AI insights unlocks deep, real-time customer intelligence to empower sales teams. From CRM tools to strategic mentoring, it’s a powerful, customizable solution to optimize every customer touchpoint and drive growth. Learn more... #salesenablement #AI #Wingman #UmegoAI
Next generation sales enablement
Sean Patrick Dunn，发布于领英
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The digital economy’s use of data has become increasingly targeted and invasive, but is it building real loyalty? Our CEO shares insights on why these tactics often miss the mark and offers a vision for a more ethical, customer-focused approach. Read the full article for a new way forward. #UMEGO #DigitalTransformation
The digital economy has weaponized data. This election has validated how targeted and invasive it has become. However, the "data industrial complex" is not improving brand retention, loyalty, or advocacy. If anything, it’s hurting it. Please read my latest article for a different way forward.
Weaponizing Data
Sean Patrick Dunn，发布于领英
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Our CEO dives into the power of human connection in today’s digital age. Discover how Umego blends AI-driven insights with genuine, personalized engagement to build lasting customer relationships. Check out the full article to see how we're transforming retail experiences and driving brand loyalty.
Today, personalization is weak. At Umego, we’re flipping the script — our AI-driven customer intelligence platform enables expert sellers to build lasting, trust-based customer relationships. Old-world values meet new-world capabilities. Have a read.
Rejuvenated Human Capital
Sean Patrick Dunn，发布于领英
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How can wineries adapt to shifting consumer trends? At Umego.ai, we’re using AI and zero-party data to help brands build deeper, lasting customer relationships. How do you see personalization shaping the future of wine? #Umego
The first results are in. Umego partnered with Spring Mountain Vineyard and several leading winery experts to pilot our AI-driven customer intelligence platform for the wine industry. Please read my article to see how we leveraged AI and zero-party data to help build deeper, lasting relationships with the wine industry's most important customers.
Rethinking Wine Loyalty with AI and Zero-Party Data: A case study
Sean Patrick Dunn，发布于领英
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Data supports relationships; it doesn't replace them. Discover how Umego is transforming retail with AI-driven human connection. #Umego #DigitalTransformation
Data intelligence should complement human relationships, not replace them. At Umego, we combine human engagement with AI to give brands deeper insights and create lasting customer relationships. Explore the future of retail.
Human Connection for the Digital Age
Sean Patrick Dunn，发布于领英
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How is your data helping you understand not just what customers do, but why they do it? #Umego #BetterData #GenAI
What if your data could reveal not just what customers do, but why they do it? By blending behavioral science, AI, and analytics, we turn data into personalized experiences that resonate. It’s time to move beyond small, single conversions, and toward building lasting connections. How are you leveraging data to enhance customer relationships? #Umego #BetterData #GenerativeAI #CustomerBehavior
Better data for better tools: how do we get real value from AI?
Larry Seligman，发布于领英
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How does your brand approach customer-centricity in the digital age?
The digital age has given us powerful tools, but are we using them to understand customers truly? At Umego, we’re flipping the script by prioritizing 'why' consumers do what they do, moving beyond conversion data to embrace authentic human experiences. My latest article explores how this approach changes how we think about customer relationships and transforms how we serve them.?Take a look and share your thoughts—how is your industry evolving to meet these new expectations? #Umego #ConsumerBehavior #Personalization #AI
Building: Technology That Reveals 'Why' Consumers Make Decisions
Sean Patrick Dunn，发布于领英