ujet.cx

???? 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research ujet.cx's 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. Key Insights Include: ?? 75% of contact centers prioritize AI investments, yet most deployments remain low maturity ??Companies with mature AI strategies see a 68% increase in upsell and cross-sell rates ??AI isn't replacing agents - 98% of leaders believe it will upskill them ??Only 10% of contact centers have achieved high AI maturity. Is yours one of them Get your copy of the ALL NEW report today:?https://lnkd.in/gQi4hxMx

As the contact center industry embarks on a new era powered by AI, having the vision to infuse agent workflows with AI will put your organization ahead of your competitors. The Inner Circle Guide to AI-Enabled Agent Assistance offers crucial insights you need to leverage AI, enhance agent capabilities, and ultimately customer experiences. Get your copy here: https://lnkd.in/g7gJnZCf

Top Tips for Making the Most of Customer Feedback Collecting customer feedback is essential for any contact center leader looking to improve their operations, but it can be difficult to know where to start. And more importantly, how do you implement changes and improvements based on the feedback received within your organization? Read More: https://lnkd.in/gt83dwfM

The ujet.cx team had a fantastic time at the Intelisys Channel Connect event in Nashville this week! Check out the post below from Victor Stueve to see the highlights from our team ?? Thanks again Intelisys for another wonderful event ??

?? For the second year in a row, ujet.cx has been named a?LEADER?in?The Aragon Research Globe? for the Intelligent Contact Center?report! In this annual report, which spotlights top contact center providers and their innovations, UJET was recognized for AI-driven contact center solutions, Virtual Agent and Agent Assist tools, robust CRM integrations, versatile solutions for businesses of all sizes, modern architecture with mobile capabilities, and a strategic partnership with Google. Get a copy of the report today to read more about why UJET was named a leader again! ?? https://lnkd.in/gdTAahr6

Intelisys Channel Connect kicked off last night in Nashville! Be sure to stop by booth #610 to see the ujet.cx team this week! We're looking forward to connecting with all of you! Geoff Works Victor Stueve Robert Blanton #iCC24 ??

Thank you Telarus for an amazing AI Summit event last week! ujet.cx was excited to participate in this highly educational, informative & engaging event - & help highlight what we're doing differently in the world of CX & AI. Geoff Works & Julie Babiracki were both in attendance from our team - if you didn't get a chance to chat with us, be sure to reach out to one of them! ??

Intelisys Channel Connect is right around the corner taking place November 17-20th! The ujet.cx team will be in booth #610 so stop by and say hi! Spots are filling up, so be sure to book a meeting with one of our team members at the show now! Grab your spot ? https://lnkd.in/gZu-wMQB We'll see you in Nashville! ??

New research shows that customers crave efficient digital solutions. It's time to embrace AI and transform your service experience! Download the Modernizing Service Experiences with AI and Digital Market Study to discover: ?? The truth about digital transformation in customer service ?? How to improve chatbots and exceed expectations ?? Strategies for balancing digital and human channels ?? The future of personalized service with AI ?? How AI can empower your agents Get your copy here: https://lnkd.in/dTZAiK2n

Another amazing review by one of our customers! If you would like to learn more about ujet.cx's AI-Powered Contact Center platform real out and book time with one of our CX experts today! https://lnkd.in/d_88X55w Read more reviews here: https://lnkd.in/dYren54u