FCR

??As a Team Lead, Rose Ann Estocapio believes in putting her front-line teams first, understanding that they are the core of an outstanding customer experience. From Manila, Rose Ann’s approach is simple yet powerful: "True customer service starts by valuing our front-line teams as our most important customers, knowing that their fulfillment fuels exceptional service." By focusing on her team’s well-being, she enables them to perform at their best, providing support and encouragement every step of the way. This philosophy fosters a motivated and enthusiastic environment where each team member feels valued, which in turn directly enhances the quality of service provided to customers. Rose Ann’s commitment to her team and customers highlights her belief in creating a supportive foundation that leads to outstanding CX outcomes. #Leadership #CustomerFocus #Innovation #AgilityCX

?? Destination? Check. ?? Flights booked? Check. ?? Customer Experience? Status: Unknown. Before you take off, make sure your CX is cleared for departure! ?? Discover how Avelo Airlines is soaring above the competition with top-notch customer experience and automation magic in our latest issue of the Customer Strategist Journal. ??https://lnkd.in/ei4w8NSv #AgilityCX #CustomerExperience #CXJourney #Innovation

I’m here at #agentforceNY to find out what #agenticAI is really all about. Are you here? Let’s connect! Or add questions into the comments and I’ll try to get some answers at the show. Look for my reporting in the next issue of the Customer Strategist Journal in early December. Make sure you’re registered to get the issue. https://lnkd.in/dWmNAA7

?? This week, Mama Mitigator hears from AnalyticalAaron, who’s buried in data with the holidays around the corner. Can all those stats really lead to smarter decisions, or are they just causing more confusion? Let’s find out! ---- Dear Mama Mitigator, Is it still considered overanalyzing if there’s just too much to analyze? With the holidays around the corner, I’m spending more on analytics than on actual gifts…and I still don’t know what to do with all the data! Help me. ?? -AnalyticalAaron ---- Dear AnalyticalAaron, Sweetheart, this is going to be a hard pill to swallow, but did you know that your metrics might be sabotaging you? You could be chasing CSAT when you really need to focus on response time. ?? But don’t stress, mama’s got the know how to turn your data into dollars. ??Let us help you make sense of it all. Let’s connect ?? https://lnkd.in/e29Y2tgE #AgilityCX #MamaKnowsBest #MamaMitigator #Innovation

At TTEC Agility, we blend human talent with AI magic to serve up customer experiences that are smooth, savvy, and seriously savings-friendly: ?? 60% Cost savings ?? 48% Boost in CSAT ?? 39% Reduction in average talk time With TTEC Agility, you get CX that’s fast, flexible, and customized to make your customers feel like VIPs. Ready to sweeten your CX game? Let’s stir things up together! Download out datasheet to learn more ?? https://lnkd.in/eYrCgfmq #AgilityCX #Innovation #CustomerExperience #BPO

Think BPOs are only for the big guys or too expensive? ?? Time to bust those myths wide open! ?? Read Scott Fessler's "5 BPO myths for startups – busted" in the Customer Strategist Journal. ??https://lnkd.in/etiCYW6x Then download our guide to learn how TTEC Agility can level up your CX game. ??https://lnkd.in/eM4-rvw6 #CXMyths #StartupSuccess #AgilityCX #BPO #Innovation

Think BPOs want to steal your employees or make CX more complicated? Think again! Scott Fessler, TTEC Agility’s myth-busting VP, pops the top BPO misconceptions like a balloon on a thumbtack in his article, "5 BPO Myths for Startups - Busted." ?? Whether it's budget fears, CX nightmares, or culture clashes, Scott’s here to prove that a great BPO is like having your very own team of CX Crusaders. Check it out and see how a BPO can help you focus on what you do best…without the drama. ?? Get the full story ?? https://lnkd.in/etiCYW6x #AgilityCX #Innovation #BPO #CustomerStrategistJournal

When running your own business feels like a never-ending quest for overdue payments, fear not—your superheroes have arrived! ?? The CX Crusaders teamed up with a hi-tech company and transformed their collections game, boosting results by 162% and snagging a 17x ROI in just six months! Who says you can’t be a hero in the world of collections? Check out our client story to see how we did it ?? https://lnkd.in/eFGywpMh #AgilityCX #Collections #ROI #Innovation

Holiday hustle got you down???Today’s question from "SlimWallet" speaks to that holiday stress we all feel. Mama Mitigator’s got a ?? of advice to help you keep calm and carry on this season! ----- Dear Mama Mitigator, The holidays are coming up, I am tired, I am stressed for money ??. I’m trying to keep the doors open, I can’t think about customer experience. Stop bothering me. -SlimWallet ----- Dear SlimWallet, Those are all things to be stressed about??. The biggest misconception about a BPO is that it should come after your business is settled. What most people don’t know is that the customer-centric BPO is what will keep your doors open. You know how to start a business, we know how to run a business. Don’t get stressed around the holidays. Let us give you the gift ??of ROI this holiday season. -Mama Mitigator Let’s connect ??https://lnkd.in/e29Y2tgE #AgilityCX #MamaKnowsBest #MamaMitigator #Innovation

??Ready to up your game? Here’s how casinos and sports betting brands can use AI to level up customer experience – just in time for those NFL betting surges! ?? #AI-Powered Training: Get new hires game-ready in record time with AI that coaches like a pro! Faster training = happier customers. Think of it as AI's version of a Hail Mary pass. ?? Quick Answers: No more knowledgebase scavenger hunts! AI serves up the info your associates need like a VIP concierge at the casino. Quicker answers = more winning bets. ?? Insights, Not Guesswork: Stop playing #CX roulette. With AI analyzing every interaction, you'll know exactly where to make improvements. It’s like counting cards—but for customer data. ?? Get the edge without the stress! AI’s got your back, so you can focus on what really matters: keeping those bets coming in. Read more about 3 winning strategies for sports betting brands to elevate CX by Mason Jones ?? https://lnkd.in/e5CqQm8b