Impact sourcing is becoming increasingly popular among companies looking to make a difference. It’s a great place to start, but is it enough? ?? To spur lasting change and improvements, impact sourcing needs to be part of a broader impact strategy. At TTEC, we know impact strategy is a meaningful, cost-effective way for companies to make a real difference without sacrificing CX. It’s important to understand the differences between impact sourcing vs. impact strategy, and how the two are interconnected. Read our blog here: https://lnkd.in/eDPwh3QV
关于我们
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- 网站
-
https://www.ttec.com/
TTEC的外部链接
- 所属行业
- 外包与离岸外包业务咨询
- 规模
- 超过 10,001 人
- 总部
- Greenwood Village，Colorado
- 类型
- 上市公司
- 创立
- 1984
- 领域
- Customer Experience Consulting、Customer Technology Services、Customer Care Services、Captivate Customers、Omnichannel Technology、Bilingual Professionals、Cloud-Based Technology、Operational Excellence、Revenue Growth、Customer Acquisition 、Care、Digital Trust and Safety Services 和CX Technology
地点
TTEC员工
动态
-
Let's launch ?? into this Customer Service Week, as we celebrate our incredible team for their unwavering dedication to providing above and beyond experiences to our clients and their customers. Thank you to our 60,000+ TTEC employees worldwide ?? for your commitment to making a difference every day. Let's continue to inspire and empower each other. Happy Customer Service Week! ?? Share ?? this post to join the celebration. Learn more about us at TTECjobs.com #CustomerServiceWeek #CSWAboveAndBeyond #ExperienceTTEC
-
TTEC转发了
?? Honoring Our Customer Service Heroes! At TTEC Engage, we know that exceptional customer service is at the heart of every great experience. #CustomerServiceWeek is all about celebrating the incredible teams who go above and beyond every day to deliver outstanding service to our clients and their customers. Customer service isn’t just about solving problems—it's about building connections, fostering trust, and creating moments that matter. As we continue to innovate with AI and technology, our commitment to human-centered service remains unwavering. A huge thank you to our dedicated associates who make a difference with every interaction. Your passion, empathy, and expertise are what set us apart and drive the success of our clients. Let's take this week to recognize and appreciate the vital role customer service plays in transforming experiences. Here's to the amazing teams who make it all possible! ???? #CustomerServiceWeek #TTECEngage #CXExcellence #CustomerExperience #TeamAppreciation https://lnkd.in/e4pVuHa9
-
Missed our latest AI insights? ?? Don't worry, it's not too late! Our September edition of More than Meets the AI is packed with valuable strategies to unlock the true potential of AI for your business. Discover how to avoid common pitfalls, maximize ROI, and stay ahead of the competition. Read the full newsletter here and subscribe to stay updated: https://lnkd.in/eWShtYJ5
-
Want to know what's in store for banking CX in 2025? ?? Wes Humphrey, our Senior VP of Banking, Financial Services, and Insurance, shares key questions to consider in his latest article. From interest rate cuts to AI advancements, get ready for a year of change and opportunity. ?? https://lnkd.in/e6M9gfsm
-
-
?? AI devises performance game plans for contact center associates, driving a 10% jump in sales. Meanwhile, team leads regain 45 minutes to their workday, enabling them to focus on high-value pursuits rather than manual tasks. An innovative performance enablement platform using gen AI transformed coaching at a major property and casualty insurance firm. Want to see how we did it? Read the full case study: https://lnkd.in/e5vWS6St
-
-
?? Ever wondered what it takes to support one of the biggest names in gaming? In this exclusive interview, our CX expert, Matus Valo, reveals how we've been a strategic partner to a leading computer peripherals brand for over 14 years. From tier 1 support to product development insights, discover how our tailored solutions elevate gaming experiences. Want to know more about how we can power your media and entertainment business? Let's connect! https://lnkd.in/erBj7cq9
-
We're thrilled to see Suzi Simango featured in CMSWire's latest article! Discover how real-time Voice of the Customer (VOC) is driving impactful customer experiences in today’s fast-paced world. Check out Suzi's insights on transforming feedback into action. Read the full story here: https://lnkd.in/g_NuYNUd
-
-
?? Join us tomorrow at 10 AM MT for an inspiring episode in celebration of Customer Service Week! Meet Armen Kirakosian, our Learning and Development Manager, who will spotlight our incredible Customer Service Team—who consistently go above and beyond in their roles. Armen’s journey from customer service representative to a leadership role showcases the dedication and hard work that shape a culture of excellence at TTEC. In this episode, he’ll share insights on how our team leverages innovation and AI to enhance the customer experience, along with the importance of talent development within our organization. As we gear up for Customer Service Week, don’t miss this opportunity to celebrate our team’s commitment and discover what’s ahead for this special occasion! See you there! #ExperienceTTEC #TTECAboveAndBeyond
The Talent Show | Powered by TTEC - Season 5 Episode 18
www.dhirubhai.net
-
At TTEC, we help brands transform their CX and delight customers every day ?? . Even better, we help companies deliver seamless experiences AND create meaningful change through out strategic approach that prioritizes social impact, sustainability, and community empowerment. Our impact strategy goes beyond business by investing in initiatives that uplift global communities, foster innovation, and ensure lasting value. Let’s drive positive change together. Discover more about our approach to building a better future here: https://lnkd.in/ejfPUXpy
-