We’ve done It again! TTEC is a Leader in CXM Services ?? We’re incredibly proud to share that TTEC has been recognized as a Leader in the Everest Group CXM Services Peak Matrix Assessment 2024 - Americas ???. This achievement is a testament to our unwavering commitment to delivering exceptional customer experiences and our innovative approach to CX solutions. As Nick Cerise, our CMO, puts it, "We’re also honored that Everest has recognized the transformational nature of our portfolio of CX solutions and our ability to help clients achieve the business outcomes that matter most - increased revenue, profitability and customer loyalty.” Let's continue to elevate the CX industry together. Read the full press release here:?https://lnkd.in/eunNDVeP
TTEC
外包与离岸外包业务咨询
Greenwood Village，Colorado 299,710 位关注者
Customer experience obsessed. Powered by people + technology.?
关于我们
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- 网站
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https://www.ttec.com/
TTEC的外部链接
- 所属行业
- 外包与离岸外包业务咨询
- 规模
- 超过 10,001 人
- 总部
- Greenwood Village，Colorado
- 类型
- 上市公司
- 创立
- 1984
- 领域
- Customer Experience Consulting、Customer Technology Services、Customer Care Services、Captivate Customers、Omnichannel Technology、Bilingual Professionals、Cloud-Based Technology、Operational Excellence、Revenue Growth、Customer Acquisition 、Care、Digital Trust and Safety Services 和CX Technology
地点
TTEC员工
动态
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Did you know a simple shift in coaching can lead to a $3.2 million boost in revenue? ?? Our partnership with Level AI allowed us to unlock the power of AI-powered insights, transforming the way a major automaker approached customer interactions. By analyzing every call, we identified key behaviors that separated top performers from the rest. Want to learn how AI can revolutionize your CX? Read the full case study: https://lnkd.in/eVRezVcM
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The healthcare CX landscape is complex ?? That's why finding the right partner can make the difference between a seamless patient journey and a headache-inducing nightmare. Download our checklist to ensure your next CX partnership is a perfect match. We’ll guide you through the 5 essential qualities to look for in a headache-free collaborator: https://lnkd.in/ejduBUss
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Laura Butler (she/her), our Chief People Officer, knows that happy, engaged employees are the key to success ?? . That's why at TTEC, we're committed to creating a positive and inclusive work environment where everyone feels valued and empowered. Want to learn more about our commitment to Diversity, Equity, and Inclusion? Check out our policies:
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If you're in London next Tuesday, 26th November, and you're part of the #CX industry, there's a good chance you'll be seeing the TTEC team around! We’re thrilled to be finalists at TWO major awards programs! ?? This year, we’re also competing at the Engage Customer Awards, with both our UK ???? and South Africa ???? teams up for: - Overall Customer Experience Excellence Award - Best Use of Training These nominations are a testament to the incredible work we’ve done with leading European brands, focusing on delivering exceptional customer experiences and innovative training initiatives. It’s shaping up to be a fantastic evening, and we can’t wait to see you there! Let’s celebrate the power of great CX together! #CXExcellence #EngageCustomerAwards #Awards #GoTeamTTEC
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A healthcare giant was struggling to keep up with soaring customer expectations ??. They were drowning in data, but couldn't find the life preserver. That's when they partnered with TTEC. Together, they embarked on a data-driven journey, transforming their customer experience, streamlining operations, and ultimately, driving significant growth. Read the full case study here:?https://lnkd.in/edrjEpqN
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We've come a long way together! ?? Our "More Than Meets the AI" newsletter has grown significantly, thanks to your support. We've explored the latest trends, shared best practices, and uncovered innovative AI solutions in the world of CX. In our November issue, we're celebrating this important milestone, then we get back to business diving deeper into the impact of AI on contact centers. ?? Meet Henry and Carla, two dynamic characters who represent different roles and how AI is transforming their work. Subscribe to the newsletter and stay ahead of the curve. ??
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?? When your customers encounter a tech issue , their experience can quickly turn sour. To prevent this, TTEC offers a robust Tech Support as a Service solution. Our expert agents combine technical proficiency with empathetic customer care to resolve problems swiftly and efficiently. By leveraging advanced digital tools and proactive problem-solving, we help businesses reduce customer friction, boost satisfaction, and ultimately enhance brand loyalty. Know more about how TTEC can elevate your tech support and drive exceptional customer experiences: https://lnkd.in/ebVTsZgV
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We're thrilled to share that TTEC has been recognized as a “Leader” in Everest Group’s 2024 PEAK Matrix Assessment! ??? We were named a top performer for multiple reasons, including our early embracing of generative AI to transform CX. | READ THE REPORT?https://lnkd.in/exmz92nJ
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A leading Canadian insurer faced a common challenge: a back-office burdened by inefficiency ??. We stepped in to optimize operations. By streamlining processes and empowering employees, we achieved a 20% increase in efficiency. Want to know their secret? Read the full case study: https://lnkd.in/gbEguKPV
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