We're #hiring a new Google CCAI Architect in Hyderabad, Telangana. Apply today or share this post with your network.
关于我们
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
- 网站
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https://www.ttecdigital.com
TTEC Digital的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 1,001-5,000 人
- 总部
- Austin，Texas
- 类型
- 上市公司
地点
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主要
获取路线
US，Texas，Austin，78701
TTEC Digital员工
动态
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We're #hiring a new Google CCAI Architect in Hyderabad, Telangana. Apply today or share this post with your network.
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CX doesn’t end after the customer speaks with a service agent or chatbot. The experience isn’t really complete until customers have all their questions answered and their issues fixed, ending on a positive note. ?? Explore how you can fulfill your customer experience promises with knowledge management systems and advanced CRM technologies with Robert Couldrey and Paul Jenkins: https://ttecd.co/41iJiR0
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"What are your CX symptoms? Maybe call volumes are through the roof. Average handle times are soaring. Productivity is way down. My advice is don’t make the mistake of treating these symptoms in a vacuum. It’s important to pay attention to the whole patient, or in this case the entire?customer experience. CX symptoms won't fix themselves, but a data-driven approach will." Tom Lewis covered ways to diagnose the root causes of your symptoms and some strategies to better CX in CMSWire – give it a read below! ↘?
Treating CX symptoms without finding the cause is like taking painkillers for a broken bone. CMSWire Contributor Tom Lewis shares why data, AI & strategy—not just new tech—are key to lasting CX health. Get to the root of your CX pain & drive real change. https://lnkd.in/e3dAwysi #CustomerExperience #AI | TTEC Digital
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In a commitment to social responsibility and community development,?TTEC Digital Europe?partnered with client?King's Facilities Management (KFM) to inspire the next generation. Get the scoop: https://ttecd.co/3XBRyus “The 'App in a Day' workshop isn't just about teaching technical skills — it's about showing students that technology is accessible, exciting, and can be a pathway to transformative career opportunities,” said Andy Elsmore, Executive Director, Technology Consulting, TTEC Digital.?
We recently partnered with TTEC Digital to deliver an ‘App in a Day’ workshop at Southbank UTC College in Brixton. This initiative provided students with hands-on experience with Microsoft Power Platform and app development, equipping them with valuable digital skills that can open doors to future opportunities. ? The workshop not only introduced students to the fundamentals of app creation and design thinking, but also served as a crucial intervention in bridging the digital skills gap. For many, this was their first exposure to technology’s role in problem-solving across industries, sparking curiosity and inspiring the next generation of tech leaders. ? David Martin Kayondo, Deputy Head of Procurement at KFM, said: "The 'App in a Day' workshop was a fantastic success, bringing together students and technology in a way that truly reflected our commitment to social value. By delivering this hands-on opportunity to local students, we not only provided them with valuable skills in app development with Microsoft Power Apps but also demonstrated the power of technology to solve real-world challenges." ? This initiative is just the beginning. As part of our ongoing commitment to social value and community engagement, together with TTEC Digital, we are planning further training sessions, collaborations with local schools, and opportunities for students to engage in potential internships and tech-driven projects, ensuring that young people have access to skills that will shape their futures. Find out more here ?? https://lnkd.in/eJwW953Y #socialvalue #futureleaders #community #engagement #digitalskills #innovation #partnership
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??TTEC Digital Announces Strategic Partnership with Verint Offering World-Class CX Automation on Google Cloud?? Get all the details in our latest press release: https://ttecd.co/4iHiHEw "We are thrilled with the opportunity to deepen our partnership with Verint – further extending TTEC Digital's cross-platform capabilities across the CX ecosystem," said John Wolf, vice president, TTEC Digital. “AI-powered CX automation is one of the hottest emerging trends in the cloud contact center market, enabling organizations to leverage the latest innovations on an ongoing basis without expensive and time-consuming premise upgrades and cost,” continued Wolf.
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Our Senior Director of Innovation Architects, Robert Wakefield-Carl, was recently interviewed for Speech Technology Magazine. Read on for his insights on sentiment analysis –?particularly in the realm of voice interactions: https://ttecd.co/4iE6gcK
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Stop by to chat with our Amazon Web Services (AWS) teams at two different events this week: Enterprise Connect in booth 505 with Nahum Smith, Marshall Thompson, and Lisa Culbert & the AWS Partners Global Partner Summit with Elsa Wilson
VP Sales Leadership | Exceptional Customer Experience | CX Transformation and Innovation | TTEC Digital
Busy week for the AWS Portfolio at TTEC Digital! We’ve got a strong presence at Enterprise Connect in Orlando, where Nahum Smith and Marshall Thompson are showcasing our FinServ GenAI Chatbot at the @AWS booth 505—an innovative solution for financial services. Big shout out to Lisa Culbert for leading the charge! Meanwhile I’m in Seattle attending the Global Partner Summit—great discussions on the future of GenAI and how to make it impactful to customers, deepening the Amazon Web Services (AWS) partnership through new programs and initiatives, and exploring new routes to market. I also participated in an FSI roundtable to share and hear insights on industry trends from other partners and peers. It’s also wonderful to run into so many friends and colleagues! (I’m terrible at pictures). Proud of the team and the work we’re doing to push CX forward. #AWS #GenAI #CustomerExperience #EnterpriseConnect #FinServ
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Visit our Google team at Enterprise Connect this week! #EC2025 Whitney Kirchner, Mark Eichten, Jason King
A creative problem solver who is dedicated to helping organizations leverage emerging technologies to address their business challenges and provide exceptional customer experiences.
Hanging out in the Google Booth at Enterprise Connect in Orlando this week showcasing the latest innovations in CCaaS. Come by, say hi and see how we're transforming customer experiences?for our clients. TTEC Digital #customerexperience #EC2025 #googleAI #googlepartner
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Hear from Rhys Jones, VP of Process and Technology at Westcon-Comstor, and Dwight Pitter, CIO at Westcon-Comstor, on how TTEC Digital, their CTO team, and a chosen Design Authority Group put together major pieces of the puzzle for their Sales Process Optimization project. ?? We used Microsoft Dynamics 365 Sales to aid Westcon-Comstor’s digital transformation journey. Learn more here: https://ttecd.co/3TKMjqr