?? Customer Spotlight: Retool x Risotto ?? Retool’s IT team transformed their Slack-based support workflows with Risotto, achieving: ? 1-day average ticket resolution—beating their 2-day SLA target ? Consolidated Slack channels for streamlined communication ? Automated access requests and approvals, improving efficiency With Risotto, Retool gained faster resolutions, better organization, and scalable support—all while delivering an exceptional employee experience. Discover the full story of how Retool scaled IT support and improved SLAs with Risotto: https://lnkd.in/g-66PYfQ #CustomerSuccess #ITAutomation #SlackIntegration #ITSM
Risotto (YC W24)
IT 服务与咨询
San Francisco，CA 1,334 位关注者
Risotto is an AI help desk that streamlines employee support
关于我们
Risotto integrates with your existing tools (Slack, Jira, and Okta) to eliminate slow, manual IT & HR support requests. It monitors incoming software access requests and automatically tickets and resolves them. For those it can't resolve, it expedites to a team member with helpful details. It can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step. IT & HR teams can then focus on higher-value/-leverage work. Risotto provides a better, faster, and more secure support experience to everyone in companies of all sizes. You will no longer need to over-provision software to your employees or waste time answering the same questions repeatedly.
- 网站
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https://tryrisotto.com
Risotto (YC W24)的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 2-10 人
- 总部
- San Francisco，CA
- 类型
- 私人持股
地点
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主要
获取路线
US，CA，San Francisco
Risotto (YC W24)员工
动态
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Co-founder & CEO @ Risotto || Our AI IT Agent can help automate 40%+ of your IT support issues
I'm super excited to share our latest case study with Vidyard who's been using our AI IT Agent for almost a year now. The Risotto (YC W24) team has worked so hard to deliver an incredible experience for Vidyard and the results speak for themselves: Risotto's agent helps automate 56% of Vidyard's internal support issues. So great to work with such an amazing partner who has also given us a ton of valuable feedback and helped us improve Risotto. Thank you Vergil Smith and Vidyard, we're excited to continue to partner with you in 2025 and beyond! Check out the full case study below: ??????
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Co-founder & CEO @ Risotto || Our AI IT Agent can help automate 40%+ of your IT support issues
?? How Shakepay IT Automated 40%+ of Help Desk Tickets with Risotto. I’m thrilled to share Risotto’s latest case study with Shakepay! Shakepay is one of our oldest customers and they reached out to us last year because their IT team was constantly interrupted with Slack pings, routine requests, and security questions pulling them away from strategic work. With Risotto (YC W24) live with them in Slack in just 48 hours, the results have been remarkable: ? 40%+ of IT tickets automated ? Interrupt-driven work reduced ? Security and IT requests centralized bolstering compliance ? Faster onboarding & instant answers One of my favorite parts of Shakepay's story is how quickly we were able to get them to value. This quote pretty much says it all! ?? “Value was pretty instantaneous for us. More than half of the things that come in Risotto is able to handle correctly, or it’s 90% of the way there.” -- Shakepay Read the full case study for the rest of the great insights and quotes on Risotto! ??
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We're excited to share our latest customer case study with Shakepay! With Risotto, Shakepay was able to automate 40%+ of their IT tickets as well as centralize all help desk questions in a single support funnel in Slack. Read the full case study now below!
Co-founder & CEO @ Risotto || Our AI IT Agent can help automate 40%+ of your IT support issues
?? How Shakepay IT Automated 40%+ of Help Desk Tickets with Risotto. I’m thrilled to share Risotto’s latest case study with Shakepay! Shakepay is one of our oldest customers and they reached out to us last year because their IT team was constantly interrupted with Slack pings, routine requests, and security questions pulling them away from strategic work. With Risotto (YC W24) live with them in Slack in just 48 hours, the results have been remarkable: ? 40%+ of IT tickets automated ? Interrupt-driven work reduced ? Security and IT requests centralized bolstering compliance ? Faster onboarding & instant answers One of my favorite parts of Shakepay's story is how quickly we were able to get them to value. This quote pretty much says it all! ?? “Value was pretty instantaneous for us. More than half of the things that come in Risotto is able to handle correctly, or it’s 90% of the way there.” -- Shakepay Read the full case study for the rest of the great insights and quotes on Risotto! ??
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Risotto being represented at University of California, Berkeley, Haas School of Business by CEO Aron Solberg along with OpenAI & Amazon Web Services (AWS) ??
Co-founder & CEO @ Risotto || Our AI IT Agent can help automate 40%+ of your IT support issues
?? I feel honored to have been included among an incredible lineup of speakers for the annual Haas Tech Club Summit at the University of California, Berkeley, Haas School of Business last week! I spoke on the "Navigating AI" panel alongside the brilliant Caroline McCloskey of OpenAI (Startup GTM) and Andrea Friio (Head of Solution Architects) for AWS. We riffed on a number of topics but these three in particular stood out to me as the most interesting and memorable! ??? Innovating with AI is different! For example, model developments can instantly upgrade your product capabilities, but don't chase "solutions in search of problems" and be sure to have a strong framework of evals to maintain quality (test-driven development is 10x more important when building with AI!). ?Speed is still a startups biggest strength! However, AI hasn't changed the most fundamental PM principles: Know what problems you're solving, focus on the user experience, and don't build in a vacuum. Instead, listen to your users to help you identity the top issues holding you back! ?? Data Responsibility is more important than ever! As corporations become more willing to onboard AI vendors, it's important to have the problem security controls in place to be trustworthy stewards of customer data. Thank you to David Bravo Ritika Mittal Daniel Lira Fernanda Kasper Ortolan and the entire Haas Tech Club for having me at this event! And thank you to my co-founder Alex Confer for helping prep me and sharing his insightful thoughts on the state of AI in IT!
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You know it’s a GREAT day when the Risotto (YC W24) team is all together in the same office! Nothing beats the in-office energy of working side by side to help our customers never have to answer the same question twice. ?? Extra excited to have Alex Confer with us for the whole week from ???!
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If you or your team is attending JAMF's JNUC next week, keep an eye out for team Risotto!
Excited to head to Music City next week for the 15th Annual Jamf Nation User Conference (JNUC)! ?? It’s my first time attending JNUC , and I’m pumped to see what’s next in the world of Apple IT! If you’re attending, let’s connect! Alex Confer and I will be the ones rocking the Risotto (YC W24) shirts ?? #JNUC2024 #AppleIT #ITInnovation #TryRisotto