OpenDesk

Shopify brands spend more than ever to acquire customers, but too many leave after their first purchase. Why? A frustrating post-purchase experience. OpenDesk turns customer support into a retention powerhouse: ? Automate 70% of tickets with AI ? Cut support costs by 80% ? Proactively prevent churn & protect revenue Your support team isn’t just solving problems—it’s influencing lifetime value. Let’s make every interaction count: tryopendesk.com

?????????????? ????????????: Stop obsessing over acquisition and start tracking THIS metric instead... Customer Retention Rate isn't just a number—it's the difference between brands that scale and those that fail. In our latest analysis of ecommerce performance metrics, we discovered something shocking: The top 5% of customers generate 35% of revenue for Shopify stores. Yet most DTC founders keep burning cash acquiring new customers while ignoring their existing base. Here's the hard truth we explore in our latest blog: ? Discounts might spike short-term growth ? Flashy ads might boost vanity metrics ? But without strong retention, you're building on quicksand We've broken down the exact formula successful Shopify entrepreneurs use to calculate and improve their retention, plus actionable strategies to transform customer service into a growth engine. Want to know if your store is built to last? Read our full breakdown on the one metric that predicts Shopify success: https://lnkd.in/guiS6wKn Are you investing in your customers as much as your marketing campaigns?

See the difference OpenDesk makes at a glance. ?? Which side of the chart do you want to be on? Let us know below! ??

Proactive support starts here. OpenDesk helps you spot issues before they escalate, turning customer problems into seamless solutions. ?

Picture this: You find the perfect product, but the checkout process falters—search isn’t working, shipping details are unclear, and support is nowhere to be found. It’s enough to make any shopper abandon their cart. These moments shape the customer experience. Nail it, and customers stay loyal. Miss the mark, and they’re gone. Here’s why it matters: ?? 76% of shoppers struggle to find what they need on retailer websites. ?? 55% stop buying from brands after multiple bad experiences. In our latest blog, we explore how Shopify brands can create a seamless customer experience that keeps shoppers coming back for more. ?? Dive in and start upgrading your CX today: https://shorturl.at/W0sY5

With OpenDesk, you can auto-prioritize key customer messages and respond faster—all from one convenient place. ?? Start your free trial: https://shorturl.at/GbyP0

Did you know 92% of customers will buy from you again if your return process is smooth? Eamon Davis, OpenDesk’s Director of Customer Experience, breaks it all down in this guide: why customers return products, how to refine your policies, and 12 no-nonsense strategies to turn returns into repeat business. Check it out here → https://shorturl.at/hjCKj

?? Train OpenDesk, Save Time ?? Upload your product details and set the rules. OpenDesk tracks customer satisfaction to pinpoint which topics need automation so you can focus on what truly matters: growing your business.

They said you couldn’t have both. OpenDesk says otherwise. ? Join the waitlist: https://shorturl.at/F43Ya

What sets thriving ecommerce brands apart in today’s crowded marketplace? It’s not just about having a great product or store—it’s about strategies that increase average order value and build customer loyalty. Cross-selling, especially across multiple channels, is a proven way to achieve both. Want to know how to implement it effectively? Explore actionable tips and strategies in our latest guide: