Narrative

205 million shoppers. $50 billion in sales. Are you ready for BFCM 2024? These numbers are exciting, but they come with serious challenges for your logistics and operations teams: ?? Carrier performance issues → Leading to stockouts and retail chargebacks. ?? Overwhelming customer tickets → Which slows down responses due to manual tracking and analysis. ?? Late customer order tracking → Fragmented data across 3PLs and carriers delays proactive customer updates. The result? A direct hit to customer experience, loyalty, and profitability. At Narrative, we help tackle these challenges head-on by comparing carrier performance, analyzing customer tickets, and tracking late orders - all in real-time. This means your team makes smarter, faster decisions - keeping operations smooth and customers happy. Visit our website or DM me to learn more.

Is your operations team ready to tackle the BFCM? This is part 2 of the conversation I recently had with Allison, close friend and supply chain leader from Outer, Hydrow, Wayfair about strategies for BFCM weekend. Here’s her recommendations: ?? ??????-???????? ???????? ???????? ???????????????? Secure capacity and finalize schedules early to avoid last minute scrambles ?? ?????????? ?????????????????? ?????????????? Catch low stock before it becomes a problem (This is where Narrative can help) ?? ???????? ?????????????? ?????????? Build in backup carriers and extra lead times to keep shipments moving ?? ???? ?????????????????????? ???????? ?????????????????? Communicate early to build trust in case of stockouts/delays ?? ?????????????????????? ???????????? ?????????? Work with marketing and customer service teams to adjust campaigns and messaging in real-time Check out the full article in the comments. —- ???? ??????????????????, ???? ???????? ????????-?????????????? ?????????????????? ?????????? ???? ???????????????????? ???????????? ???????? ???????????? ????????????????????????, ??????????????????, ?????? ????????????. ?????????? ?????? ?????????????? ???? ???? ???? ???? ?????????? ???????? ???

Peak season doesn’t have to mean chaos and burnout! This is Part 1 of the conversation I recently had with Allison, close friend and supply chain leader from Outer, Hydrow, Wayfair about how to maintain team morale and productivity under pressure during peak season: ?? ???? ?????????????????????? Share updates openly. Clarity reduces stress and builds trust ?? ???????? ???????? ?????????????? Support your team by leading with compassion. Happy teams = better results ?? ???????????????? ?????????????? Track only the essentials. Focus drives action ?? ???????? ?????? ???????????????? Expect delays, stockouts etc. Communicate early to stay ahead Check out the full article in the comments. —- ???? ??????????????????, ???? ???????? ????????-?????????????? ?????????????????? ?????????? ???? ???????????????????? ???????????? ???????? ???????????? ????????????????????????, ??????????????????, ?????? ????????????. ?????????? ?????? ?????????????? ???? ???? ???? ???? ?????????? ???????? ???

Hiring globally isn’t a trend – it’s the future ?? I recently sat down with Sean, Co-Founder & COO at Vincero Collective to learn how he has hired a global team to support his core team in USA. ?????????? ???? ?????????? ???????????????? ?? Logistics coordinators: To manage carrier and warehouse communications ?? Data analysts: To transform data into actionable insights ?? Marketing specialists: To drive online sales and brand growth ?? Project managers: To keep the teams aligned and on track ?????? ?????????????????? ???????????????? ???????????? ???????? ?? Automates repetitive tasks to save time ?? Provides real-time insights to make faster, smarter decisions ?? Easy to use, so that even non-technical teams can excel Learn more about Narrative and this approach - article linked in the comments ?? — ???? ??????????????????, ???? ???????? ????????-?????????????? ?????????????????? ?????????? ???? ???????????????????? ???????????? ???????? ???????????? ????????????????????????, ??????????????????, ?????? ????????????. ???????? ?????????????????? ?????????? ?????????????????? ???? ???????????????? ?????????????????? ?????? ?????????????? ?????? ?????????????????? ????????????, ???? ???????????????????? ???????????????????? ?????? ???????????????? ???????????? ?? ?????????? ?????? ?????????????? ???? ???? ???? ???? ?????????? ???????? ???

Bain forecasts $75B in US retail sales for BFCM 2024 ??. Are you prepared? I recently spoke with David, Head of supply chain at OpenStore, to get his take on navigating peak season inventory and BFCM. Here’s what he shared - ?? Monitor inventory daily Daily stock checks are essential to avoid best-seller stockouts and prevent slow-movers from piling up ?? ?? Cross-functional alignment Coordinate with marketing and ops teams to adapt quickly. This ensures promos are well-timed, and stock is strategically managed to keep up with the rush ?? Strategic promotions for slow-movers Consider Gift with Purchase (GWP) or targeted discounts to clear slow-moving SKUs and improve cash flow ?? Prepare for 2025 and beyond With potential tariffs and import regulations, now’s the time to review your supplier strategy for 2025. Preparing well can help you stay competitive as costs shift A proactive approach during BFCM and the rest of the peak season can make all the difference in reducing costs, improving cash flow, and setting yourself up for success in Q1. ?? ?? For more info, check out the full article in the comments! —-- ???? ??????????????????, ???? ???????? ????????-?????????????? ?????????????????? ?????????? ???? ???????????????????? ???????????? ???????? ???????????? ????????????????????????, ??????????????????, ?????? ????????????. ???????? ?????????????????? ?????????? ?????????????????? ???? ???????????????? ?????????????????? ?????? ?????????????? ?????? ?????????????????? ????????????, ???? ???????????????????? ???????????????????? ?????? ???????????????? ????????????. ?? ?????????? ?????? ?????????????? ???? ???? ???? ???? ?????????? ???????? ??

Top metrics to watch during peak season ?? I recently discussed key metrics for a successful peak season with operations leader Alessandra Szul??. Here’s what stood out - ?? Gross margin per order: Tracking profit per transaction keeps financial health in check. ?? Inventory turnover: High turnover means meeting demand without costly overstocking ?? Perfect order rate: Accuracy and on-time B2B deliveries lead to satisfied customers and fewer returns (Aim for 90% or above) ?? CAC vs. LTV: Balancing customer acquisition costs with lifetime value supports sustainable growth ?? Seasonal trends: Monitoring sell-through rates enables timely inventory adjustments ?? Bonus Tip: Strong supplier and partner relationships are invaluable. Open communication and trust can make all the difference when challenges arise. ?? For more info, check out the full article in the comments! —-- ???? ??????????????????, ???? ???????? ????????-?????????????? ?????????????????? ?????????? ???? ???????????????????? ???????????? ???????? ???????????? ????????????????????????, ??????????????????, ?????? ????????????. ???????? ?????????????????? ?????????? ?????????????????? ???? ???????????????? ?????????????????? ?????? ?????????????? ?????? ?????????????????? ????????????, ???? ???????????????????? ???????????????????? ?????? ???????????????? ????????????. ?? ?????????? ?????? ?????????????? ???? ???? ???? ???? ?????????? ???????? ??

I recently sat with Dan?? , ex-ShipBob and Ingram Micro transportation leader to discuss practical strategies to minimize chargebacks, and here’s what I learned: ?? Ensure compliance is built-in Incorporate retailer guidelines directly into your 3PL’s Warehouse Management System (WMS). Real-time checks and photo evidence can help catch compliance issues early and prevent costly disputes. ?? Track chargebacks to identify patterns From unauthorized carriers to incorrect labeling (costing $50-$100 per shipment), tracking chargebacks can help differentiate avoidable errors from factors outside of your control. ?? Clarify chargeback accountability Not all chargebacks impact the 3PL directly. Setting clear responsibility with partners helps reduce unexpected charges. ?? Plan delivery schedules in advance Many late fees are simply a result of tight schedules. Booking slots ahead of time can significantly reduce timing-related chargebacks. A proactive approach can help protect your margins and streamline operations this peak season ?? ?? Looking for more insights? The full expert guide is in the comments. P.S - Need help tracking your chargebacks? DM me or visit our website.

My co-founder Akshit Khurana and I are excited to re-introduce Narrative! ?? Our mission? Automate manual processes in spreadsheets, documents, and emails using simple English instructions - no engineers, IT support, or lengthy setups needed. Trusted by brands like Goat and Skims, Narrative is transforming how they track shipments, consolidate invoices, and gain insights – all without adding workload. Here’s what Narrative delivers: Seamless automation of manual workflows ? Easy-to-use AI for smarter processes Actionable insights from data ? Faster, data-driven decision-making Scaling without complexity ? Growth without the added workload ??If you’re in logistics, finance, or operations, this is for you. Visit our website or DM me to learn how Narrative can help your team make smarter, faster decisions. P.S. Repost to share the word! ?? Thank you!