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Is your restaurant, hotel, or unique venue ready for the holiday event season? It's time to use your Tripleseat data to maximize event revenue this holiday season. These are numerous Tripleseat reports that can help your sales team identify key prospects, inspire unique incentives, and rebook happy repeat customers. Check out the four essential reports that we recommend diving into to boost holiday revenue right now. ??

How does Pacesetter Hospitality manage ticketed events for its fine dining restaurant and lively restaurant and bar concept? Using Tripleseat Tickets. Whether the restaurant is hosting a VIP wine dinner or the bar is offering a mixology class, Tripleseat Tickets combines planning, promotion, and attendee management in one simple platform to help boost revenue and simplify every step of the process. Ticketed events, like private events, can provide a substantial additional income stream for any hospitality business. They are also a creative way for guests to experience your restaurant, bar, brewery, winery, or other concept in a different format. Some commonly held ticketed events that our Tripleseat customers host include cooking classes, wine tastings, seasonal chef's table dinners, and brewery tours. With the help of Tripleseat Tickets, Tripleseat customers can access all details, promotions, payments, reports, and more for their ticketed events in one centralized location. Learn more about Tripleseat Tickets in the post below and get started by heading to the Tripleseat Marketplace within your Tripleseat account. https://lnkd.in/gNZstRVj #eventexperiences #eventindustry #eventmanager #eventmanagement #eventprof #eventsales #ticketedevents

Congratulations to our Tripleseat customers in Texas who were honored by the Michelin Guide earlier this week with brand-new One Stars and Green Stars. This marks the inaugural guide for restaurants in the state of Texas, shedding light on a variety of remarkable concepts. The Tripleseat customer recipients include: - Le Jardinier of The Bastion Collection, located in Houston, received One Star. - Emmer & Rye Hospitality Group's Hestia in Austin received One Star, Emmer & Rye in Austin received a Green Star, Landino in San Antonio received a Bib Gourmand, and Ezov in Austin is a Michelin Recommended restaurant. - Southerleigh Hospitality Group's Southerleigh, located in San Antonio, received a Bib Gourmand. - Bludorn Restaurant, located in Houston, is a Michelin Recommended restaurant. - #Suerte and #Este, located in Austin, are Michelin Recommended restaurants. - Comedor, located in Austin, is a Michelin Recommended restaurant. - #Jeffrey's, located in Austin, is a Michelin Recommended restaurant. - New Waterloo's La Condesa, located in Austin, is a Michelin Recommended restaurant. - The Venue Collective's Le Noir, located in Austin, is a Michelin Recommended restaurant. - Monarch Restaurants, located in Dallas, is a Michelin Recommended restaurant. - #CrownBlock, located in Dallas, is a Michelin Recommended restaurant. - Harwood Hospitality Group's Mercat Bistro and Stillwell's, both located in Dallas, are Michelin Recommended restaurants. - Duro Hospitality's Mister Charles and El Carlos Elegant, both located in Dallas, are Michelin Recommended restaurants. Learn more about the prestigious winners below. Congrats to all! https://lnkd.in/eNJi8EcG #texasrestaurants #texashospitality #michelinguidetexas

The Tripleseat for Hotels team has had a wonderful time at the NEW ENGLAND INNS AND RESORTS ASSOCIATION Conference in Maine this week! It has been inspiring to speak with the hoteliers in attendance to learn more about their properties and share insights into how the Tripleseat for Hotels sales and catering solution helps hotels manage group business with ease. Be sure to stop by the Tripleseat for Hotels Table #7 before the end of the day tomorrow to speak with our team! Not able to make it to the conference this year? Learn more about Tripleseat for Hotels at the link below. https://lnkd.in/eVZyf7yV #NEIRAConference2024 #NEIRA2024 #hotelier #hotelindustry #hotels #groupsales #tripleseathotels

Thanksgiving is less than three weeks away, which means that restaurants are in an important time period to promote their Thanksgiving packages to push catering sales. As corporate groups, families, and friends make their Thanksgiving plans, restaurants need to make themselves top of mind through memorable marketing promotions. We have been following along with the creative Thanksgiving promotions our Tripleseat customers have been sharing across email and social media, directing customers to learn more about their menus and place orders through a TripleseatDirect booking form. If you are unfamiliar, TripleseatDirect is incredibly popular for efficiently capturing and managing catering orders. The direct booking form lets customers select the order for pick-up or delivery, the pick-up date, the number of guests, and the menu items, and then pay for the order all in a few clicks. Here are a few promotions from our Tripleseat customers that stand out to us: 1. Easy Entertaining Inc., located in Providence, is offering a full Thanksgiving menu with all the fixings, plus an added give-back initiative. When visiting their website or Instagram page, you can place an order for a Thanksgiving dinner via the TripleseatDirect booking form. The Easy Entertaining Thanksgiving menus can accommodate corporate groups for an early Thanksgiving office luncheon or families and friends for Thanksgiving dinner. Additionally, Easy Entertaining gives the option to sponsor a single meal or a bundle of plates in partnership with Amos House to help feed those in shelters across Rhode Island. 2. Rodney Scott's BBQ is offering Thanksgiving catering with a barbecue twist at its locations across Georgia, South Carolina, and Alabama. Guests can pre-order a turkey, dessert, and classic sides like baked beans, mac & cheese, sweet potato casserole, and green bean casserole through a TripleseatDirect booking form. Rodney Scott's BBQ does a fantastic job making the booking process simple for guests by putting the booking form on the website homepage and the Linktree in their Instagram bio. 3. Maggiano's Little Italy is offering a Thanksgiving carryout bundle for guests to pick up in the days leading up to Thanksgiving. The menu consists of classic Maggiano's favorites along with seasonal surprises. Maggiano's has also been celebrating fall with a limited-time menu of fall dishes called "Fall Features," which will be available from now through the week after Thanksgiving. The menu includes dishes with classic fall flavors, like butternut squash ravioli and pumpkin praline cheesecake and can be enjoyed from any Maggiano's location. Visit the link below to draw additional Thanksgiving catering inspiration from our Tripleseat customers who do it best. https://bit.ly/4elmzsc Learn more about TripleseatDirect at the link below. https://bit.ly/3O6W7YF #restaurantindustry #hospitalityindustry #thanksgivingsales

Have you ever had a guest confused about the difference between a service fee and a gratuity? Those unfamiliar with the hospitality industry may not understand how gratuities and service fees work at your venue, including where the money is going and why it is going there. To maintain transparency about event pricing, avoid any friction, and ensure your staff is taken care of, it could be smart to courteously educate your guests on the difference during the booking process. Let's start by defining the two terms. A service fee or charge is an additional fee imposed by a restaurant or event venue to cover the cost of providing certain services. A service fee could offset expenses like the setup or breakdown of the space, venue maintenance, or additional labor costs. The service fee is usually expressed as a percentage of the total bill but is not typically distributed to staff as a tip, although this can vary by venue. A gratuity or tip is a voluntary or automatic payment given specifically to the staff as a reward for their service during the event. It is typically used to recognize servers, bartenders, event coordinators, and other staff who contribute to the guest experience. Gratuity, unlike a service charge, is meant to go directly to the individuals who provided the service. In the case of large events, gratuity is often automatically added at around 15-20% to ensure that staff are properly compensated. As the restaurant industry moves toward equitable wages for all employees, many restaurateurs are adopting service charges as a way to support their staff while maintaining profitability. Instead of raising event menu prices, some restaurant owners are combating inflation and rising operational costs by adding service fees. Others are using these charges to be able to provide their staff higher wages and employee benefits. What are some best practices for communicating service fees vs gratuity when expressing event pricing? 1. Be upfront with event pricing from the start and outline the gratuity and service fees in any initial quotes and proposals so guests can make informed decisions about their budget. 2. Clearly outline the service fees in the breakdown of all costs when writing out contracts so that the information is provided in writing. 3. Give a brief and courteous explanation about the difference between the charges if the guest does not seem to be sure. 4. Train staff on how to explain and point out the two different charges on the final bill when the event host is closing out. We have more insights where these came from. Visit the link below to learn more about mastering and communicating event service fees and tipping at your venue. https://lnkd.in/g6TM4NHB #eventindustry #eventmanager #eventmanagement #event

Networking shouldn't be something you dread. Recently, I discovered that I really enjoy networking with those who are in my own industry. A BIG Thank You to Tripleseat for continuing to host GREAT opportunities to meet other users of your platform. We loved spending the day with you at Poncecitymarket & Atrium!

Is your UK venue ready for the holiday event season? It's time to put the finishing touches on F&B menus, bring out the festive decor, and execute on experiential elements so guests keep the memory of their event long after it concludes. If you need a little extra inspiration in the creativity department, check out the offerings from some of London's best venues that have mastered the art of corporate Christmas parties. 1. Located on Chelsea's King's Road, The Cadogan Arms is the ultimate venue for teams looking to celebrate Christmas with a touch of classic British elegance. After a stunning renovation in 2021, The Cadogan Arms is perfect for corporate clients seeking a refined yet cosy atmosphere. The venue's private space, The Rose Room, can host up to 35 seated or 50 standing guests to enjoy a family-style festive feast menu, bespoke canapés, and tailored drinks reception. The festive feast menu includes favorites like their new 'Pigs in a Blanket' Scotch Egg, Roasted Crown of Turkey, and Winter Fruit Crumble with Vanilla Custard. 2. Next up is Los Mochis in London City, a 14,000-square-foot rooftop restaurant and bar pioneering the pairing of Mexican and Japanese cuisines through creative menus. Groups looking to enjoy a holiday party with a view are in luck. When it comes to festive season offerings, Los Mochis has a beautiful private dining room, semi-private mezzanine, sushi bar, and weather-proof terrace for guests to enjoy bespoke menus and festive cocktails. 3. Specializing in immersive dining experiences, M Restaurants is a memorable option for elevated dining to treat colleagues around the holidays with its wagyu experience menu, wine-tasting experience, and M Symphony menu. When it comes to larger events, the award-winning steakhouse offers four exclusive and luxurious private dining rooms designed to cater to 10 to 600 guests. Aside from private events, M Restaurant also hosts various event series through the festive season, highlighting food, sports, and giveback initiatives. Visit the link below to draw additional inspiration from the venues in London that keep their guests coming back again to celebrate the festive season. https://lnkd.in/eN74EQJv #eventindustry #eventmanager #londonevents #holidayeventseason #holidayevents

The event management processes (good or bad) at a restaurant, hotel, or event venue will inevitably come to light during the busy upcoming holiday event season. When event managers are trying to juggle new event inquiries, track down signatures, receive payments, finalize menus, prep BOH team members, and fill up the rest of the calendar all at the same time, streamlined processes are non-negotiable. Our Tripleseat customers know that a glance at the Tripleseat calendar allows them to see which dates need extra attention and to sell accordingly. Our Tripleseat customers know that using automated tasks can remind team members of what needs to be done before an event, ensuring that nothing is overlooked. Our Tripleseat customers know that documents can be created and sent to clients for access from a professional guest portal, and any changes can be easily made and reflected in real-time. Our Tripleseat customers know that at the conclusion of the holiday event season, they can run reports to help them strategically prepare for next year. As you navigate this holiday event season, consider what areas of your event management process are working well and what areas could be improved. Visit the link below to learn how Tripleseat helps event managers take their event businesses to the next level year-round. https://bit.ly/4e3Jzf3 #eventindustry #eventmanager #restaurantindustry #hospitalityindustry #eventsales #eventrevenue #holidayevents #holidayseasonevents

People choose careers in the hospitality industry for many reasons — from the excitement of every day being different to a passion for food and beverage and the chance to work for a notable brand and provide exceptional service to diners every night. With all of the positives that come with working in hospitality, those in the industry know that there can often be some industry norms present that have a more negative aspect, specifically exposure to drugs and alcohol. If you are reading this, then chances are you have worked or currently do work within the industry and care about workers’ mental health and wellbeing, as we do. On the latest episode of Tripleseat's podcast, we sat down with Steve Palmer, the founder of Charleston-based The Indigo Road Hospitality Group, which has a portfolio of over 30 restaurants and hotels nationwide, and the co-founder of Ben's Friends, a non-profit organization led by sober F&B people offering support to hospitality industry workers struggling with substance abuse. Throughout the conversation, we discuss Steve’s career in the industry that coincides with his sobriety journey, building an employee-first culture at Indigo Road Hospitality Group while sober, advocating for mental health in the industry, tips for restaurant management to improve their own cultures with a focus on employee wellbeing, and more. Check out the episode at the link below. https://bit.ly/3YobYH7 #hospitalityindustry #restaurantindustry #restaurantworkers #hospitalityworkers