"The most basic?cause of the exponential gap is simple: we are bad at maths." (Azeem Azhar, "The Exponential Age") “A Vision of Battlements” scans a rapidly changing contact center BPO competitive landscape, revealing the ways in which contact center technology providers are fortifying that space with tools and solutions enabling innovation, agility, and resilience. Going forward, nothing will be the same. While proposing a forecast and analysis of the U.S. CC BPO market at a moment of transformation, the in-depth report also charts a specific and unique narrative of an AI-infused future for the CX that’s sure to be filled with bewildering paradox, hidden risks, and profound possibility. Entities that will benefit from the research: >>> Investors & Financial Analysts >>> Vendors >>> Enterprises >>> Strategic Sourcing Professionals For more information on purchasing the Excel document (with the option for a presentation), DM me or contact me at <[email protected]>. #bpoindustry #cx #cctr #ai #cloud #CCaaS #api #exponentialtech #automation #transformation #omnichannel #scale #people #bpo
关于我们
TrendzOwl is a market intelligence and advisory firm with a particular interest in how a rapidly changing world is impacting a set of overlapping areas, all of which are key to the enterprise: business process outsourcing (BPO); mobility management services (MMS); the customer experience (CX); the employee experience (EX); and digital transformation (DT). The common theme animating our research is that we’re living in extraordinary times. Exponential technologies and increasing expectations are supercharging an era of techno-consumerism. But even as the information and communications revolution spreads across the planet, globalization is coming under increased pressure. At a time of rapid change, our ability to anticipate the future seems limited. Are you prepared for our New Normal, whatever form it may take?
- 网站
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https://www.trendzowl.com
TrendzOwl的外部链接
- 所属行业
- 市场调研
- 规模
- 2-10 人
- 总部
- Arlington，VA
- 类型
- 私人持股
- 创立
- 2019
地点
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主要
获取路线
US，VA，Arlington，22202