TravelTech

Hotelier, how many direct booking opportunities has your hotel lost due to slow or inconsistent response times? Travel Tech recently came across a benchmark study on the reservation response performance of 50 EMEA hotel chains, developed by Asksuite. After reading it, one question stuck with our team: why are so many hotels still underusing specialized tech tools to improve customer service and boost revenue? ??Key finding: 60% of hotels completely fail to reply to price-quote emails. Imagine how much revenue is being left on the table. Why does this happen? Common reasons include: overloaded staff, a lack of an omnichannel response platform, or simply overlooked emails. And it doesn’t stop there… More astonishing findings: - Every hotel chain analyzed took more than 24 hours to respond to website quote requests. - Only 20% of hotels use WhatsApp, even though it enables faster responses. - Nearly half of social media inquiries go unanswered. This inconsistency raises a critical issue: customer service seems efficient on some channels but unreliable on others. All traveler-facing channels should be top priority, right? What’s another missed opportunity? Follow-ups. A simple, well-timed follow-up can turn an inquiry into a confirmed reservation, yet all hotels failed to do so in this study. ?? The good news? Tech solutions can fix this. ?AI chatbots provide 24/7 responses and seamless booking experiences in multiple languages. ?Omnichannel platforms centralize communication, making teams more efficient. ?Smart automation re-engages potential guests, increasing conversion rates. ?Intelligent dashboards reveal real-time opportunities for customer service improvement. In today’s competitive market, hotels can’t afford to lose direct bookings due to slow responses. We’d love to hear your thoughts on: How can hotels turn every interaction into a competitive advantage? Let’s discuss this in the comments! ??????

Dear TravelTech Network! Our Founder, Mr Vinícius Carli Geraldo has been recognized as TOP 47° Hospitality Influencer by the International Hospitality Institute. TravelTech would like to extend its deepest gratitude to the International Hospitality Institute for recognizing our founder, as one of the Top 47 Hospitality Influencers of 2025. This recognition reflects his dedication and commitment to the growth and innovation of the hospitality industry. Thank you for this incredible honor! #IHI #HotelTech #TravelTech

Nuestro fundador, Vinicius Geraldo, representará a TravelTech en ANATO. ?Te gustaría conversar sobre innovación y transformar juntos el sector? Envíanos un mensaje.

Did you know about the hospitality trend that’s replacing flashy hotels with true exclusivity? The Rise of Quiet Luxury: The Future of High-End Hospitality Luxury is evolving. Gone are the days when five-star experiences were defined by gold-plated décor, extravagant buffets, and over-the-top opulence. Today, the world’s most discerning travelers are shifting their preferences toward quiet luxury—an understated, refined, and deeply personal approach to hospitality. But what exactly is quiet luxury? It’s a style that prioritizes experience over excess, craftsmanship over branding, and personalization over mass appeal. It’s about seamless service, meaningful details, and authentic connections with destinations. Think private villas with no signage, curated local experiences, and intuitive service that anticipates needs before they arise. Why is this trend booming? Exclusivity Without Excess – Guests no longer seek to flaunt their wealth; they want to feel privileged through unique, meaningful, and discreet experiences. Sustainability & Minimalism – From eco-conscious resorts to hotels embracing sleek, nature-inspired designs, luxury is becoming more responsible and in tune with the environment. Tech-Enhanced, Not Tech-Dominated – Quiet luxury isn’t about flashy gadgets but about effortless technology that enhances the guest journey—from invisible automation to AI-powered personalization. A New Definition of Service – Brands like Aman, Rosewood, and Six Senses are pioneering this trend, offering immersive, high-touch hospitality without the flash, where attention to detail and a deep sense of place create unmatched experiences. ?? Now, the big question... As this movement reshapes hospitality, hoteliers must redefine what luxury means. It’s no longer about what guests can show off—it’s about what they feel and remember. But is this the future of luxury, or just another trend? ? Are travelers really willing to pay more for an experience that’s all about subtlety and personalization? Do you think technology and AI can coexist with quiet luxury, or is digital convenience at odds with high-end exclusivity? Let’s get disruptive—drop your thoughts in the comments! Is your hotel adapting to this shift, or are we still stuck in the past? Tell me more about it! By: Vinícius Carli Geraldo Founder at TravelTech #QuietLuxury #LuxuryHospitality #HotelTrends #TravelTech

Chatbots in Tourism: Why Has Adoption Stalled at 0.7%? While artificial intelligence is transforming various industries, the hospitality sector remains hesitant. Only 0.7% of hotels and tour operators have fully integrated chatbots into their operations. The obstacle is not the technology itself but rather its alignment with the industry's core identity. Hospitality is built on personal connections, and ineffective chatbot implementations often fall short of guest expectations. The future is not about replacing human interaction but enhancing it. A?hybrid approach—where chatbots manage routine inquiries while human agents focus on high-value interactions—can unlock significant efficiencies while maintaining service excellence. When implemented strategically, AI should complement, not compromise, the guest experience. How do you see the role of AI-driven automation in hospitality? Can chatbots truly enhance service quality without diminishing the human touch? I invite diverse perspectives—whether in support or critique—as they will contribute to a more informed and balanced discussion. Looking forward to hearing your thoughts. Vinícius Carli Geraldo Best regards, #TravelTech #HotelTech TravelTech

Exploring DeepSeek AI Potential in Hotel Tech The hotel and travel industry is no stranger to innovation, but as guest expectations and operational challenges grow, the need for specialized AI solutions becomes more apparent. Recently, I’ve been exploring how?DeepSeek, a domain-specific AI framework, could address some of these challenges. Here’s a brief look at its potential applications: Booking Engines DeepSeek’s ability to analyze real-time data—like competitor pricing and demand trends—could enable dynamic rate adjustments and personalized upselling. For example, it could suggest tailored add-ons (e.g., spa packages, airport transfers) based on guest profiles and booking details, enhancing both guest experience and revenue. Chatbots While general-purpose AI models excel at open-ended conversations, DeepSeek’s domain-specific training could handle hospitality-specific queries with greater accuracy. By integrating with Property Management Systems (PMS), it could provide real-time information on room availability, upgrades, and check-in/out times, reducing front-desk workload and improving guest satisfaction. PMS Integration DeepSeek’s ability to unify data from PMS, CRM, and IoT devices could streamline operations. For instance, it could automate housekeeping schedules based on real-time occupancy data or predict equipment failures (e.g., HVAC, plumbing) before they occur, minimizing downtime and operational costs. Revenue Management With advanced analytics, DeepSeek could optimize pricing strategies by scraping competitor rates, forecasting demand, and dynamically adjusting prices based on factors like booking windows and local events. This could help hotels maximize revenue while reducing overbooking incidents. Data Security DeepSeek’s enterprise-grade security ensures compliance with regulations like GDPR and CCPA. Unlike general-purpose AI tools, it operates on-premises or in private clouds, guaranteeing zero data retention and full control over sensitive information. Why This Matters The hotel tech industry is evolving, and tools like DeepSeek offer a glimpse into how AI could address complex challenges in a meaningful way. This isn’t about replacing existing solutions but exploring how specialized frameworks can complement and enhance current technologies. If you’re exploring AI solutions for your business, DeepSeek’s focus on precision, scalability, and domain-specific expertise makes it a framework worth considering. Vinícius Carli Geraldo Founder at TravelTech ??

A new era of TravelTech. Are you ready to join us? #traveltech #travel #hospitality #tourism

??? Thank You for an Incredible Year at Travel Tech! ???? As we wrap up an amazing year, I want to take a moment to say THANK YOU ?? to every single one of you who is part of this incredible community at Travel Tech ????? This year, we’ve accomplished so much TOGETHER ????—from groundbreaking innovations ?? to inspiring collaborations ??, all while building the future of travel and hospitality ??????. Whether you’re an entrepreneur ????????, partner ??, sponsor ??, or supporter ??, your contributions have made all the difference! ?? 2024 was a year of CONNECTION ????, RESILIENCE ??, and SHARED SUCCESS ??. Each conversation ??, every new idea ??, and every challenge overcome ??? has brought us closer to reimagining our industry! ??? Looking ahead to 2025 ???, we’re gearing up for EXCITING CHANGES ?? and NEW OPPORTUNITIES ??. It’s going to be a year of TRANSFORMATION ?? and ADVANCEMENT ??, and I couldn’t be more excited to embark on this next chapter TOGETHER ????! To all of you, I wish a JOYFUL and PEACEFUL Merry Christmas & Happy New Year 2025 ??????. May your Christmas be filled with love ?? and laughter ??, and may 2025 bring you health ??, happiness ??, and endless opportunities ???. THANK YOU for being part of this journey ????. Your trust ??, support ??, and collaboration ?? mean the world to us ??. Let’s make 2025 our best year yet! ???? #ThankYou ?? #TravelTech ?? #MerryChristmas ?? #HappyHolidays ?? #InnovationInTourism ?? #TogetherWeGrow ??

?? Rethinking Customer Experience in Hospitality ??? ?? Dive into an insightful piece by Colman Ho 何立仁, Entrepreneurship Advisor at Travel Tech, as he shares timeless lessons from his career and explores how technology, empowerment, and innovation are reshaping customer experiences in the hospitality industry. ?? From managing expectations to empowering staff and embracing bold, proactive actions, Colman highlights strategies to meet the evolving demands of modern travelers. ?? Don’t miss out—read the full newsletter and share your thoughts on how we can transform customer experiences together! #TravelTech #CustomerExperience #HospitalityInnovation ????

?? Discover the Future of Travel with AI! ???? Check out this insightful piece by Miten N Mehta, AI Advisor at TravelTech, where he dives into the world of AI-driven Experiential Travel ???. From smart luggage to hyper-personalized recommendations, learn how AI is revolutionizing the way we explore and connect with the world. ?? Don’t miss out on the Top 10 AI Travel Techs transforming the industry and find out how sustainability and efficiency go hand in hand! ???? ?? Click to explore the full article and let us know: How do you see AI shaping your travel experiences? ???? #TravelTech #AIinTravel #FutureOfTravel ?????