Secure and reliable voice AI customer support agents for banking, insurance, fintech, and more. We integrate with existing core systems and leverage the latest in AI research to resolve all customer calls end-to-end.
Trace的外部链接
Trace转发了
It was amazing meeting the JPMorganChase AI team and discussing customer service AI solutions. At Trace we are building AI agents that handle customer support end-to-end for financial services. ???? Check out a demo for the Chase Bank Auto Loan Agent we built at tracetec.co Thank you very much Erin Lashbrook and Ricky Boun Khamphoumy for the hospitality.
Trace转发了
Trace (YC W25) automates customer support at fintechs and banks with voice AI agents that can take actions like "dispute this charge" while maintaining human-like conversation and following and citing company policy/docs. Customer service is a massive operational spend across financial services, but call centers still offer inconsistent service quality. Existing AI solutions only read off of public documents and deflect the user — they can’t access account-specific data or take actions. In financial services, this causes extreme user frustration. Trace AI agents securely integrate with core systems to offer instant, 24/7 resolution over the phone (optimized for quick, pause-free responses). So far, they achieve 95% end-to-end resolution of calls across quoting, card applications, transaction tracking, and more — all while following policy and never leaking sensitive data. Congrats on the launch, Saner Cakir, Yash Vardhan Pansari, and Kayla Lee! ?? https://lnkd.in/gCYnGt7m