“In-house agencies should no longer be considered a ‘trend’ but rather a firmly entrenched part of the holistic marketing ecosystem,” according to the Association of National Advertisers.
The fact that in-house agencies are no longer a trend is not surprising. What stands out is how large several of these teams are:
? Bank of America: 215+ full-time employees (FTE)
? Chevron: 130 full- and part-time employees
? Coldwell Banker: 290 FTE
? CVS Health: 170+ FTE
? Lenovo: 50 FTE
? PepsiCo: 65 FTE
? PwC: 110 FTE
? Shell: 90 FTE
? Synchrony: 54 FTE
Those are substantial teams!
In many instances, these in-house teams are full-service, often focusing on digital content, first-party data, and marketing, while using outside vendors and agencies to fill gaps in their capabilities (e.g., podcasting, OOH, televised commercials, and other needs).
It seems that the in-housing trend will continue, as controlling content and data will only grow in importance.
Specifically, there should be a rise in demand to reorient content strategies and create loads of content to meet the needs of potential customers who will increasingly access the web via an AI interface — brands will need content for all parts of the funnel.
What remains to be seen is how mid-sized and smaller companies will approach in-housing, lacking the revenue, resources, or expertise the companies listed above can call upon.
And about that trend, again from the ANA, "eighty-two percent of ANA client-side members had an in-house agency in 2023, compared to 78 percent in 2018, 58 percent in 2013, and 42 percent in 2008."
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