TPG, Inc.

TOP 3 Reasons to Choose TPG to Grow Your Business: 1. Data-Driven Insights and Extensive Experience: TPG has over 28 years of experience in contact center quality assurance, backed by an extensive dataset of 180 million data points. This foundation allows Anna? to provide actionable insights that are statistically proven to improve agent performance, customer satisfaction, and business outcomes. ? 2. Comprehensive and Customized Coaching: With Anna?, clients receive personalized coaching statistically calculated to stimulate optimal results in four major business outcomes. This ensures that training interventions are tailored only on the highest impact behaviors. This targeted approach, combined with TPG’s dedicated team of behavioral science analysts and CSM's, maximizes the potential for success and accountability in implementing improvements. ? 3. Demonstrated ROI and Customer Retention: TPG has had impressive customer adoption and retention rates, with a net retention rate of 116% and a gross retention rate of 96% in 2023. These figures reflect the tangible return on investment that clients experience through the implementation of Anna?, demonstrating its effectiveness in driving revenue, enhancing customer experiences, and fostering long-term loyalty. ? Click the link below to see how we helped CVS generate nearly a quarter of a million dollars PROFIT on cross-sell campaigns with Anna?! https://lnkd.in/gknCm_jb ? Rob Enslow Lisa DeFalco Leslie Goodwin John Heltzer Joseph Morrone Peter Reiss II Bridgepointe Technologies Alan Pendleton ArenaCX @Eric Borgos Martin Idziak, CC, CL Joe Shield Aarde Cosseboom - CX Expert Adam McCord Doug Deker Dave Deker Brian Redden Call Center Power Andy Bird Timothy Petch Jessica Cervera Broadvoice The Northridge Group #DataDrivenInsights #QualityAssurance #CustomerSatisfaction #BehavioralCoaching #PersonalizedTraining #ReturnOnInvestment #CustomerRetention #BusinessOutcomes #PerformanceImprovement #AIinBusiness #TPGInc

Are your sales numbers measurable and predictable? Is it a science-based methodology or are you still trying to "figure it out as you go"? Unlock the power of data-driven sales forecasting with TPG's Anna AI! Our patented Compendium, meticulously developed over a decade, empowers sales organizations to predict business outcomes with an unparalleled accuracy of over 90%. If you lead a sales team within a contact center, it’s time to elevate your performance and eliminate uncertainty. Don’t leave your success to chance—experience the transformative impact of our scientific methodology firsthand. Click the link below to discover how we partnered with Morgan & Morgan to enhance their conversion rates, resulting in tens of millions in additional revenue. https://lnkd.in/gWGGrC9i Book a demo today and take the first step towards revolutionizing your sales strategy! ?? Book an Anna? demo by clicking this link: https://lnkd.in/gYB9pDPb Rob Enslow Lisa DeFalco Leslie Goodwin John Heltzer Ted Martin Valerie McSorley Aarde Cosseboom - CX Expert Diego Aquino Eric Borgos Martin Idziak, CC, CL, Alan Pendleton Joe Shield Tom Troiano Lance Fried Tim Savage Dave Deker Doug Deker Richard Britt Tommy S.Brian Redden Paul Nagel Judi Kratky Fred Stacey Darren Prine Adam McCord Jason Hamilton Jason McCallan Ryan Kaminski Tommy Brazie Victoria Graeve-Cunningham Daniel Akre GigCXTalent Athina Karahogitis Timothy Petch Andy Bird John J. Ruby Peter Reiss II Bridgepointe Technologies Brian Babich Victor Karpenko, MBA #SalesLeadership #DataDriven #SalesForecasting #AI #ContactCenter #BusinessGrowth #TPG #AnnaAI #SalesPerformance #RevenueGrowth

Which is more important quantity or quality in predictive analytics? ? In today’s data-driven landscape, the value of quality insights derived from predictive analytics cannot be overstated. At TPG, our proprietary Anna AI QA tool exemplifies this principle, leveraging billions of data points and patented methodologies to deliver intelligent insights that drive business outcomes. ? - Data Integrity: Anna’s predictive capabilities are built on a foundation of rich, high-quality data, ensuring that the insights generated are not only accurate but also actionable. - Focused Outcomes: Unlike competitors who may prioritize volume, Anna is designed to align with strategic business objectives, targeting key outcomes such as sales, resolution, loyalty, and retention. - Behavioral Insights: Our unique assessment models correlate specific agent behaviors with business performance, enabling organizations to make informed decisions that enhance operational efficiency. - Continuous Improvement: With a dedicated Customer Success Manager, clients receive ongoing mentorship to ensure that the insights from Anna are effectively implemented, fostering a culture of continuous improvement. ? In essence, prioritizing quality over quantity in predictive analytics leads to more reliable insights and superior business performance. Click the link below to learn how United Airlines achieved parity in performance between their onshore and offshore call centers! https://lnkd.in/gS3_6sEx ? Rob Enslow Lisa DeFalco Leslie Goodwin John Heltzer Joseph Morrone Tommy S. Richard Britt Peter Reiss II Bridgepointe Technologies Victor Karpenko Andy Bird AVANT Communications Daniel Akre GigCXTalent Athina Karahogitis BorderlessCX? Hale Jay Contact Center Consulting Group Clif Critchlow SupportZebra Jeff Beelman, CCXP Broadvoice Timothy Petch @ #PredictiveAnalytics #AI #QualityOverQuantity #BusinessOutcomes #DataDriven #CustomerSuccess #TPG #AnnaAI

True? #CultureMatters #Teamwork #Collaboration #WorkplaceCulture #Leadership #SimonSinek #StrongCulture #TeamSpirit #PositiveWorkplace #EmployeeEngagement #WorkTogether #UnityInDiversity #CulturalStrength #WorkplaceWellness #SupportEachOther

As we pause to reflect on the profound sacrifices made by the brave men and women who served our nation, we honor their unwavering commitment to safeguarding our cherished freedoms. Their valor and dedication stand as a testament to the enduring spirit of service and sacrifice. Let us remember and pay tribute to those who laid down their lives in the pursuit of liberty, ensuring that we may enjoy the privileges of democracy and peace. Today, we express our deepest gratitude to all veterans and their families, for their courage inspires us to uphold the values they fought to protect. #VeteransDay #Gratitude #HonorAndRemember

Unlock the potential of your call center with Anna??, TPG's innovative AI-powered post-call quality assurance tool. Engineered to process an astonishing 100,000 calls per hour while delivering precise insights, Anna?? empowers organizations to enhance resolution rates and optimize operational efficiency. With capabilities in human skills assessment, sentiment analysis, and predictive analytics, Anna transforms customer interactions into strategic growth opportunities. Elevate your business outcomes and stay ahead of the competition—embrace the future of quality assurance today. Discover more about Anna and how TPG can drive your success! Click the link below to learn more about how we streamlined the enrollment process for HPOne! https://lnkd.in/gsk4eqmN ? Rob Enslow Lisa DeFalco Leslie Goodwin Ted Fortezzo Daniel Akre Athina Karahogitis BorderlessCX? GigCXTalent Eric Borgos Martin Idziak, CC, CL Joseph Morrone Judi Kratky Timothy Petch Broadvoice Alan Pendleton ArenaCX Joe Rice CXponent Hale Jay The Northridge Group #AIQualityAssurance #CallCenterOptimization #PredictiveAnalytics #CustomerExperience #BusinessOutcomes #HumanSkillsAssessment #SentimentAnalysis #DataDrivenDecisions #TPGAnna #CallCenterSuccess #OperationalEfficiency #CustomerSatisfaction #QualityAssurance #BehavioralInsights #AIinBusiness #BusinessGrowth #CallCenterManagement #TechInnovation #ClientSuccess #PerformanceImprovement

How does TPG differentiate? ? 1. Innovative Foundation in Quality Assurance: TPG was a pioneer in establishing the Independent Quality Assurance (IQA) market, fundamentally changing how businesses measure the quality of customer interactions. By developing the SEL evaluation platform in 1996 and later the TPG Compendium in 2006, TPG created standardized metrics and definitions, setting a new benchmark for customer experience analytics. ? 2. Data-Driven Evolution and Predictive Analytics: TPG's commitment to innovation is evident in its continuous evolution of data-driven metrics. The introduction of predictive modeling and the extensive use of behavioral sciences to analyze customer interactions have positioned TPG as an expert in understanding and enhancing customer experiences. This focus on data health and predictive analytics allows TPG to provide actionable insights that drive meaningful transformations for clients. ? 3. Holistic Customer Success Approach: TPG's Customer Success team exemplifies a consultative approach that prioritizes collaboration with clients. By integrating insights from behavioral science, data analysis, and the CX platform, TPG not only measures customer interactions but also actively partners with clients to implement tailored transformation strategies. This comprehensive support structure ensures that clients achieve their goals and see a tangible return on their investment, distinguishing TPG from traditional analytics providers. ? These elements highlight our unique position in the market and our fervent commitment to transforming customer experience through innovation and partnership. Click the link below to learn how we increased Morgan & Morgan revenue by tens of millions of dollars in a matter of months! https://lnkd.in/gWGGrC9i ? Rob Enslow Lisa DeFalco Leslie Goodwin John Heltzer Tommy S. Joseph Morrone Alan Pendleton Terry M. ArenaCX Athina Karahogitis BorderlessCX? Daniel Akre GigCXTalent Joe Rice CXponent Andy Bird AVANT Communications Lisa Butler Diane Fiore The Northridge Group Timothy Petch Jo?o Camarate Broadvoice Andre Corr Alvaro Jimenez Jimenez SELLNET Peter Reiss II Bridgepointe Technologies #CustomerExperience??#QualityAssurance??#DataAnalytics??#PredictiveAnalytics??#BusinessTransformation??#CustomerSuccess #IQA??#CXInnovation??#BehavioralScience??#CustomerInsights??#DataDriven??#ClientPartnerships??#PerformanceMetrics??#DigitalTransformation #CustomerEngagement

Halloween has a rich history that dates back thousands of years, with roots in ancient Celtic traditions. Here’s a brief overview of its evolution: ? 1. Celtic Festival of Samhain: Halloween's origins can be traced to the ancient Celtic festival of Samhain (pronounced "sow-in"), celebrated on the night of October 31. This festival marked the end of the harvest season and the beginning of winter. The Celts believed that on this night, the boundary between the living and the dead was blurred, allowing spirits to return to Earth. ? 2. Roman Influence: After the Romans conquered Celtic territories, they incorporated some of their own festivals into Samhain. One such festival was Feralia, a day in late October when Romans honored the dead. ? 3. Christian Adaptation: In the 8th century, Pope Gregory III designated November 1 as All Saints' Day, a day to honor all saints and martyrs. The evening before became known as All Hallows' Eve, which eventually evolved into Halloween. ? 4. Traditions Emerge: Over the centuries, various customs and traditions developed. People began to dress in costumes to ward off spirits, and the practice of "souling" emerged, where the poor would go door-to-door on All Hallows' Eve, receiving food in exchange for prayers for the dead. ? 5. Irish and Scottish Influence: Irish immigrants brought Halloween traditions to North America in the 19th century. The practice of carving turnips into lanterns (which later became pumpkins in America) was among these traditions. ? 6. Modern Celebrations: Today, Halloween is widely celebrated in many countries, particularly in the United States, where it has become a secular celebration characterized by trick-or-treating, costume parties, haunted houses, and various festivities. ? Overall, Halloween has transformed from a solemn pagan festival to a lively celebration marked by fun and community activities. ? Rob Enslow Lisa DeFalco Leslie Goodwin Joseph Morrone John Heltzer #Halloween #HistoryOfHalloween #CelticTraditions #Samhain #RomanInfluence #AllHallowsEve #HalloweenTraditions #CulturalHistory #Festivals #CommunityCelebration #Halloween2023 #SpookySeason #TraditionAndCulture #HalloweenFun #CulturalEvolution #TPGAI #TPGInc #TheAnnaAI

Anna??, TPG's AI-based post call QA technology, now leverages over 28 years of data and expertise...but what can Anna?? do? ? Here's a shortlist: ? ~ Makes 1800 decisions in less than a minute on each interaction evaluated regardless of the length of the interaction ~ Operates 15,000% faster than human QA analysts, thereby replacing the equivalent of 15,000 human QA analysts ~ Offers a patented version of 100% Automated Quality Assurance (AQA) that surpasses all other AQA competitors in the speed at which our clients realize an ROI. ~ Eliminates sample-based evaluations ~ Understands behavioral-based attributes of a call versus a binary decision from speech analytics. ~ Processes complex attributes that traditional speech-to-text cannot ~ Identifies 20 complex communication and sentiment attributes ~ Maintains a 150+ proprietary human-skill glossary ~ Trained on billions of data points from 350 million evaluations ~ 90%+ outcome prediction accuracy ~ Scores 100,000 calls per hour ~ The ONLY QA provider built upon the Proprietary Compendium Framework, a rigorously tested and patented methodology developed by TPG. This framework establishes a mathematical connection between assessed attributes and quantifiable business outcomes. ? For the first time ever, you can train agents on metrics that matter, that are statistically calculated to stimulate optimal outcome results. Anna?? is the only QA tool in existence that can tell you exactly where to focus your attention and accurately predict the outcome with a 90%+ certainty! ? ?? Book an Anna? demo by clicking this link: https://lnkd.in/emWGNQJp ? Rob Enslow?Lisa DeFalco?Leslie Goodwin?John Heltzer?Joseph Morrone?Hale Jay?Joe Shield?Contact Center Consulting Group?Joe Rice?CXponent?Aarde Cosseboom - CX Expert? Ted Fortezzo?CSG?OP360 (OfficePartners360)?Clif Critchlow Tim Boylan Timothy Petch?Broadvoice Ryan Kaminski?Drew Hill?Alan Pendleton?Terry M.?ArenaCX?The Northridge Group?Jim Cox?Diane Fiore?John J. Ruby?Alex Carrillo?ALCAR, Inc?Cloudlinx?Kevin C. Sheehan?Daniel Akre? Karahogitis?GigCXTalent?BorderlessCX? #AI??#ArtificialIntelligence??#QualityAssurance??#AutomatedQA??#PostCallAnalytics??#CustomerExperience??#DataAnalytics??#SpeechAnalytics??#MachineLearning??#BusinessIntelligence??#CustomerService??#CallCenter??#OperationalExcellence??#DigitalTransformation??#PredictiveAnalytics??#PerformanceManagement??#AgentTraining??#ROI??#SentimentAnalysis??#Innovation ?

TPG's AI-driven post-call quality assurance tool, Anna??, is revolutionizing customer interactions and delivering rapid ROI. Founded by the visionary Lisa DeFalco in 1996, TPG, Inc. has transitioned from manual call analysis to a cutting-edge #AISolution that analyzes billions of data points. With a focus on 150+ proprietary human behaviors, Anna?? predicts business outcomes with over 90% accuracy, influencing key metrics such as sales, resolution, retention, and loyalty. Our dedicated human "people innovation" team lives on as a permanent irreplaceable differentiating force to drive behavioral change as they mentor supervisors ensuring that your team leverages Anna??'s insights effectively. In 2022 TPG surpassed an astounding $6 billion in client ROI. Empowered by TPG's patented Compendium Framework, our unique blend of disruptive AI and dedicated human intervention has proven to generate transformative results that are measurable, predictable and sustainable. To explore why our AI is different from other AI-based QA technologies, CLICK HERE - https://lnkd.in/gKpkJGUg Rob Enslow Lisa DeFalco Leslie Goodwin John Heltzer Tommy S. Richard Britt Mike Hull Athina Karahogitis Daniel Akre MICHELE CROCKER Tom Troiano Aarde Cosseboom - CX Expert John J. Ruby Martin Idziak, CC, CL Andy Bird Joe Rice Ben Edwards GigCXTalent BorderlessCX? Jo?o Camarate Kim Van Eeckhout Kim Goodwin Timothy Petch Tyler Orrell The Northridge Group Broadvoice Jessica Cervera Colleen Beers Jason McCallan Joseph Morrone Ashlei Wasdyke Stapler Amanda Hastings Samantha Oberhelman Judi Kratky #AI #CustomerExperience #QualityAssurance #BusinessOutcomes #TPG #ROI #Sales #Retention #Loyalty #Innovation #Mentorship #DataAnalytics #CustomerEngagement #BusinessGrowth