Thank you for a great article featuring two of our very best who take such pride in taking care of our customers. We love that this focused on relationships as they are everything to us - our customers’ success is how we measure our own!
'It’s a relationship thing!' Tricia Martin, Senior VP of Customer Service at Townsend Leather and Sherry Cocker, Customer Support Lead, on building lasting client relationships. “It is our mission to listen to the wants of the Designers and, as the expert in leather, offer recommendations for what is best for the end application.” - Sherry Cocker “Some customers really love the fact that it is a natural product. Others, we have to do a little educating.” - Tricia Martin View the article here: https://lnkd.in/epzSnFxj Townsend Leather #TownsendLeather Tricia Martin #TriciaMartin Sherry Cocker #SherryCocker #leather #JetInteriors #ClientRelationships #InteriorDesigners #CabinDesign #hospitality #hotels #casinos #OEMs #NBAA #BAM #BizAv #BusinessAviation #PrivateAviation #BAM #BizAvMag #BusinessAviationMagazine