Totango

?? This is one of our top 5 most visited blog posts: 6 essential customer success manager skills needed to build a revenue-driven CS team Learn the skills Chris Dishman, SVP of Global Customer Success at Totango, focuses on when hiring CSMs and building his CS team to drive growth. ?? Read about the six skills and why they are important here https://lnkd.in/gHjYNmr8 #customersuccess #sales #revenuegrowth #leadership #hiring

"Cadence is critical to make it part of the culture." Shout out to Travis Hill for dropping that truth bomb during the webinar I moderated with him and Chris Dishman on how Sales and CS can win together. Every team is managing change these days, and the first step to transformation is sharing the “why.” But, you need to find the right cadence to make the change stick. That means: revisit, remind, and repeat until the “new” becomes ingrained across your company culture. One of my favorite recommendations? Travis says account planning should be a “collaborative hub” for the entire revenue team — including Finance, Sales, Marketing, CS, and Solution Engineering among others. Why? Because in an aligned revenue organization, "everyone sells." Each of those teams engages differently with customers. Each one uncovers unique insights that are vital for account health and growth. Here’s how to start: ??? Bi-weekly account plan reviews?? ??? Cross-functional revenue team meetings every 2 weeks?? ??? Clear objectives with actions and owners? How do you ensure teams have shared insights and connect the dots to deliver the most value to customers? Share your cadence that helped it click. #customerledgrowth #change #b2b #cs #sales

?? New take: It’s not the Sales & Customer Success relationship that needs a refresh. It’s the Sales + Customer Success + Account Management collaboration that needs a boost. ?? 1. In 2025, revenue leaders globally agree that most business growth will come from current customers. 2. Customers can’t get to retention and expansion without getting to a successful baseline adoption first. 3. To make customers and businesses successful, managers in each of these functions must be confident in identifying and having commercial conversations. ?? What do you think? Do you have a plan for boosting account management, sales and customer success collaboration in 2025? If not, join Chris Dishman, SVP of Customer Success and Karen Budell, CMO from Totango, along with Travis Hill, VP of Customer Experience from Upland Altify as they discuss strategies to create a winning GTM framework that drives customer-led growth. ?? ?? When: TOMORROW, March 11th at 9:00 AM PST?? ??? What’s next: Register to secure your spot!?? ?? Sign up here https://lnkd.in/em64YhdA ? #CustomerLedGrowth #Sales #Leadership #CustomerSuccess #RevenueGrowth #saas

♀?In honor of International Women’s Day, we celebrate incredible women who are leading the way in technology, driving revenue, and cultivating innovation and change.? Totango is thrilled to recognize all the women who support the customer success and Totango communities every day. Your leadership, expertise and collaboration fuel success for our customers and the business. Thank you. ?? Here are some inspiring insights from a just a few of our amazing leaders: What soft skills or key competencies do you wish you had developed sooner? “Conciseness is power. Deliver the core message and trust your work to speak for itself. Stop over-explaining.” Kristin Lisson What is something you would tell your younger self about being a female professional?? “I wish I had developed the confidence earlier to speak up, stand by my beliefs, and recognize the value of my contributions in the workplace.” Kristin Hallas Commitment to diversity and inclusivity, especially in leadership, is so important to the future of the tech industry and progress for all women. Join Totango and Karen Budell, CMO, on Thursday, May 22nd for a candid conversation with other female leaders in our tech and customer success communities. They're going to discuss: + Shared experiences, lessons learned, and actionable insights. ??? + Do’s and don'ts for navigating roles as a woman in tech. ? + Strategies for career growth that foster an inclusive path to the C-suite. ?? Hear more from Karen in her latest blog post, and register to join us on Thursday, May 22nd! https://lnkd.in/g3BXBdga #IWD2025 #leadership #customersuccess #womenintech #marketing

How do you present a solid business case to stakeholders to invest in a Customer Success Platform? Step 1: Highlight the role of customer success in revenue growth, and how the insights gained also support the full GTM team. ? Step 2: Explain the financial advantages of why a CSP is more valuable to the organization than alternative options, like reconfiguring a CRM or building tools in-house. ?? Step 3: Provide real-world examples — including specific actions — of how customer success and the GTM teams can improve outcomes for customers and the business. ?? Step 4: Tailor the plan specifically to stakeholders, highlighting what value is most important to their role and goals. ?? Check out our full guide on how to build a business case for a customer success platform, AND the common pitfalls to avoid ?? https://lnkd.in/g8w64QHU #CustomerSuccess #sales #GTM #revenuegrowth #CustomerLedGrowth

?????? ?????? ?????????? ???? ?????????????????? ???????? ?????????????? ????????????????? Join us on March 25, 2025, at 9:00 AM PST (12:00 PM EST) for an exclusive webinar: "Pivoting from Acquisition-First to Customer-First Revenue Growth." In today's competitive landscape, focusing solely on acquisition isn't enough. Discover how leading organizations are embracing customer-led growth to enhance retention and drive sustainable revenue. ?????? ??????????????????: ? C-suite perspective on macro conditions driving the pivotal shift towards Customer Led Growth (CLG). ? Actionable strategies to transition from acquisition-centric to customer-centric models. ? Insights into leveraging customer success software for rapid value realization. ? ???????????????? ????????????????: ? Michael Harnum, CEO of ESG (Customer Success as a Service??) ? Chris Dishman, SVP of Global Customer Success at Totango ? Don't miss this opportunity to learn from industry experts and revolutionize your revenue approach. Register Now - https://lnkd.in/gJXGUnXS

Merging strengths. Unifying voice. Signaling a new era. ?? Dive into Totango's post-merger transformation in our latest case study. Founded in 2010, Totango was one of the first native customer success products — and helped create the CS category — before acquiring Catalyst in 2024. The merger of these two customer growth platforms — Totango, the trusted heritage solution for enterprise, and Catalyst, the agile innovator — formed a new Totango that capitalizes on both companies' strengths. ?? After the merger, Totango needed a fresh identity to signal a new era for the company and find a unified voice. We had the privilege to partnering with Totango on: → Brand Strategy → Verbal Identity → Visual Identity → Web Design → Brand Support Head to the latest case study to learn more: https://hubs.la/Q0391Dz50

Here are 5 key principles to strengthen your go-to-market motion across Sales, CS and Marketing: 1 - Align customer value to outcomes ?? 2 - Create ownership for expansion ?? 3 - Deliver value beyond your product ?? 4 - Create a complete post-sale journey ?? 5 - Put your data into motion with AI ?? Which one of these is your team already doing? Or, are you looking for some best practices to get started? If you’re in New Orleans tomorrow, join Chris Dishman, Totango’s SVP of Customer Success, at the C-Suite Assembly, and walk away with actionable insights that you can use immediately to improve GTM collaboration and drive sustainable results. ? ??C-Suite Assembly in New Orleans ??? Wednesday, March 5th ??? Grab an invitation now https://lnkd.in/gGkaXVuc #SalesLeadership #CustomerSuccess #RevenueGrowth #SaaS #CRO

?? How are you getting into rhythm with your GTM teammates? It’s Friday, but you’re already thinking about all the things that went well this week, what didn’t get accomplished, and what you need to focus on next week. When your GTM is in sync, gets into the rhythm of business, and executes consistently — the magic of singing from the same song sheet is clear: Revenue is rhythm — it’s not one note. ?? ??? The question is: How do you get your Sales, Customer Success and Marketing team all singing from that same song sheet? Join Chris Dishman, Totango’s SVP of Customer Success, next week as he shares 5 key principles to strengthen your go-to-market motion across Sales, CS, and Marketing. You'll walk away with actionable insights that you can use immediately to improve collaboration, find your GTM tune ?? and drive sustainable results. ?? Where: C-Suite Assembly in New Orleans ??? Where: Wednesday, March 5th ??? How: Request your invitation now https://lnkd.in/gGkaXVuc #SalesLeadership #CustomerSuccess #RevenueGrowth #SaaS #CRO

Are your sales and CS teams rushing to save at-risk accounts in critical condition, acting like ER doctors? ?? Instead of reacting to customer emergencies, imagine teaming up to be more proactive:? ?? Unite around the customer’s goal ?? Set them up for early successes with top-notch onboarding and training ?? Share strategies for how the customer can achieve their business outcomes ?? Spot early warning signs and partner to get them back on track ?? Review diagnostic data and offer insights on ways to optimize performance ?? Deliver value doses like a daily vitamin ?? Yesterday I had a call with Travis Hill and Chris Dishman to prep for an upcoming webinar we’re doing with Customer Success Collective. Instead of chatting about the weather, we opened the call by talking about personal details, past roles and unique job experience (former police beat reporter here! ??), and upcoming travel plans. The common thread that found its way into our chat? ER doctors. ?? Whether you’re married to one, watch one on TV, or feel like you play one in your day job, it’s time to move beyond customer crisis management and build an aligned sales and CS strategy that ensures long-term health, retention, and revenue growth. If you need a dose of winning tips to bring your pre- and post-sale teams together, well … Sign up, stat. Link in comments. ?? P.S. If you need a new streaming show to watch, check out The Pitt (new episodes Thursday nights on MAX). As a former Chicagoan and big fan of ER back in the day, it’s nostalgic to see Noah Wyle on screen again. But it’s a different show than ER: The New York Times says “Busy Doctors Can’t Get Enough of ‘The Pitt’” because it’s an “unusually accurate medical drama.”?Let me know what you think. #CustomerSuccess #Sales #b2b #AccountPlanning #CustomerLedGrowth #healthscores