Total Response (formerly PowerPhone)

Nicole is at the West Virginia Emergency Technologies Symposium! Make sure to stop by and learn why agencies across WV are LOVING Total Response 911 Protocol Software! ?? We love seeing our customers, vendor friends, and making new connections!

Join Zac Harrington, Total Response Account Executive, for this 30-minute webinar designed specifically for Tennessee ECCs interested in learning how 911 protocol software can help with common issues like: ?? Dispatcher retention ?? Liability risk ?? Call-handling consistency ?? And more! Register for this webinar for Tennessee ECCS at the link below! ?? https://hubs.li/Q03djV0V0

Hiring dispatchers isn’t just about filling a seat—it’s about finding the right fit for a demanding and vital role in public safety. ?? Tap into these strategies to help you attract and keep the best in the field. ?? https://hubs.li/Q03djWcn0

Cloud-native protocols are a game-changing advance designed to meet the evolving needs of modern public safety agencies. Built to leverage the full potential of cloud computing, these solutions will redefine how emergency communications centers operate. The shift to the cloud is not just an upgrade—it’s a necessity. Learn more about the benefits of cloud technology in 911 below. ?? https://hubs.li/Q03d7GHk0

We're a proud sponsor of the Lehigh Valley Emergency Services Conference next week! By bringing together experts, practitioners, and stakeholders, this conference aims to enhance the overall preparedness and response capabilities of surrounding communities, ensuring that they are ready to face any challenge that comes their way. Learn more about the conference at the link below! ?? https://hubs.li/Q03cwzh30

OKLAHOMA ???? We're hosting a webinar April 3 specifically to provide solutions to the common issues facing Oklahoma ECCs. Learn from Joe Dunn, former dispatcher and Total Response Account Executive, who has experience working with centers across Oklahoma. More info and registration at the link below! ?? (Can't make the webinar on April 3? Register anyway to receive a recording after the live event!) https://bit.ly/3FzLahg

Come see Nicole at the 2025 West Virginia Emergency Technologies Symposium next week! Make sure to stop by the booth to learn how Total Response 911 protocol software is the right fit for your ECC and why agencies across West Virginia agree!

While many believe in (or claim) PSAP immunity from lawsuits, the reality is more nuanced. Simply put: PSAPs are not immune from legal challenges. The extent of your liability depends on various factors, including state laws, the nature of the emergency, and the actions of the telecommunicator. There are many ways PSAPs can be found liable. Whether it’s a failure to follow protocols, mishandling of sensitive information, or inadequate communication, the consequences of unprepared telecommunicators can be severe. As the legal landscape continues to evolve, PSAPs must prioritize their technology and training to minimize risks and ensure the best possible outcomes for those in need while protecting your center from legal action. Continue reading this blog about how to navigate PSAP liability below. ?? https://bit.ly/4kRj0yh

GEORGIA ?? Be sure to visit the Total Response booth at the Georgia Emergency Communications Conference! Stop by to meet Denis and experience Total Response 911 protocol software in person! ??

With a unified 911 solution, ECCs have access to police, fire, and medical protocols all on one screen. No toggling. No starting over in another service track. All protocols at your fingertips. Learn about the difference this can make for your dispatchers, on-scene responders, and community in the blog below. ?? https://bit.ly/3FwylnE