Topaz Services- Hotel Contact Center

The Perfect Balance: Technology That Empowers Hospitality In hospitality, it’s always been about people—making guests feel valued and creating meaningful connections. But as guest expectations evolve, so must our tools. That’s why we developed Ressie, our AI-assisted web chat agent. Ressie doesn’t just answer questions; she offers a friendly, personable interaction for guests who prefer chatting online. And when guests need more detailed help, Ressie is seamlessly backed by our expert live agents—whether through web chat or over the phone. It’s about offering choices so future guests can connect their way. The magic of technology like Ressie is its ability to free up your team from repetitive tasks, giving them more time to focus on your in-house guests. It's not about replacing the human touch—it’s about amplifying it. When used thoughtfully, technology empowers hospitality teams, enhances guest experiences, and reinforces what makes this industry special: people serving people. How is your hotel balancing efficiency and empathy with the help of technology? #Hospitality #GuestExperience #HotelTechnology #AI #TopazServices

Congratulations to one of our partners, the Casa Madrona Hotel & Spa, who was just inducted into the Historic Hotels of America! Read more here: https://lnkd.in/gBY9wvqR

ChatGPT has introduced a real-time web browser that is going to transform how travelers find information and make decisions. While traditional search engines provide extensive lists of links, ChatGPT brings context-rich, conversational responses that streamline travel planning. Lodging Interactive recently looked at? what this means for hoteliers. ?? Enhanced Personalization: ChatGPT understands the specifics of a traveler’s question—no more bouncing between links to find relevant details! Travelers asking about family-friendly hotels in Miami, for example, receive tailored recommendations, from top-rated stays to kid-friendly amenities. ?? Follow-Up Flexibility: ChatGPT’s conversational abilities mean users can dig deeper without starting fresh. A traveler asking about “must-see Paris attractions” can seamlessly follow up with “hotels nearby” or “evening activities,” creating a layered, efficient experience. ?? Reducing Information Overload: Unlike traditional search engines that offer endless links, ChatGPT provides well-organized answers that prioritize high-quality, helpful information. This targeted approach gives hotels a better opportunity to showcase unique offerings directly relevant to guests' needs. ?? Real-Time Insights for Travelers: Whether it's seasonal offers, sustainability initiatives, or up-to-date travel restrictions, ChatGPT’s real-time updates help travelers stay informed. Hotels can stand out by creating dynamic, timely content that meets the current needs of potential guests. To capitalize on this trend, hotels should focus on creating content on their website and social media that answers travelers' specific questions and update it regularly, especially around peak seasons. AI-powered search is here to stay, and for those who adapt, it offers an exciting opportunity to connect with travelers in a whole new way. #Hotelrevenue #AIsearch #TravelTech #HospitalityInnovation #TopazServices #ChatGPT

If you’re in the hotel industry, you know property management systems (PMSs) have come a long way since the 1970s. @Tom Brown from Mews dives into what the future holds for PMSs, with some fascinating predictions. in a recent article. It explores three big themes every hotelier should know about: ?? Moving revenue beyond just rooms ?? Using smart tech to make guests feel more valued ?? Forming genuine partnerships with technology providers instead of just transactional vendor relationships. Whether you’re thinking about upgrading your PMS or just curious about what’s next, the "Ultimate Buyer’s Guide to Property Management Systems 2025" is packed with insights to help you make the best choice for the future. Read more here:

Why Hoteliers Are Increasing Tech Investment in 2025 As the hospitality industry gears up for a strong recovery in 2025, leading hoteliers are focusing on technology to remain competitive and optimize operations. Here’s why: Cost Efficiency Through Automation Hoteliers are prioritizing tech that reduces operational waste by automating manual tasks and cutting non-essential services. By modernizing outdated systems and streamlining cloud-based operations, they aim to reduce costs while maintaining service excellence. Enhancing the Guest Experience AI and automation are transforming the guest journey. From personalized service recommendations to contactless check-ins, these innovations help streamline operations and meet evolving guest expectations. With 47% of guests preferring self-service options, adopting these technologies is essential. Boosting Revenue Advanced revenue management systems (RMS) and cloud-based property management platforms enable hoteliers to leverage data analytics for real-time pricing, demand forecasting, and efficient inventory management—ultimately driving revenue growth. Empowering the Workforce Technology isn’t just for guests; it empowers staff to deliver better service. With insights from advanced data tools, hotel teams can offer more personalized interactions, which improves both guest satisfaction and staff retention. By investing in these areas, hoteliers are not only improving operational efficiency but also future-proofing their businesses to thrive in a competitive market.

Hospitality Trends to Watch At The Lodging Conference held in Phoenix, hospitality leaders shared key trends shaping the industry. Hotel transactions are expected to rise as interest rates ease, and extended stay properties continue to thrive, two things that make hospitality leaders very optimistic about the future of the hotel industry. However, labor shortages and the challenge of integrating technology without losing the human touch are critical hurdles. As we look ahead, it’s vital for hotels to adapt and evolve with these trends to drive success. Read more from Jenna Walters' article here: https://lnkd.in/d-bz5XTM #HospitalityTrends #HotelManagement #ExtendedStay #RevenueManagement #GuestExperience

Topaz Services- Hotel Contact Center proudly celebrated 38 years in business yesterday! Topaz was established on October 8, 1986 by Eric Gustavson and Jill Gustavson and has been dedicated to providing exceptional hotel contact center solutions for nearly four decades. As we enter into our 39th year, we’re grateful for the opportunity to work alongside our hotel partners through industry shifts and technological advancements. Here’s to the future—filled with innovation and continued collaboration! #topazservices #38yearsofexcellence #anniversary

Independent hotels face unique challenges in converting ‘lookers to bookers,’ and a well-trained reservation sales team can make all the difference. In this insightful blog post from TCRM - Total Customized Revenue Management, featuring a quote from our very own Gabriel Ruiz, David Beaulieu explores how investing in your sales team or partnering with a professional call center like Topaz Services- Hotel Contact Center Services can boost conversions and drive revenue growth. Check out the full post, "Making a Case for Investing in Your Hotel Reservation Sales Team and Call Center", and discover how to enhance your hotel’s voice channel. https://lnkd.in/emuUWrEh

The future of hospitality is here, and it's powered by Artificial Intelligence. As the latest report from Snowflake highlights featured in Are Morch's article, AI's influence on hotels is only just beginning. From enhancing guest experiences to empowering staff with new skill sets, the industry is transforming at lightning speed. At Topaz Services, we understand the importance of staying ahead in a competitive market. That's why we're excited to see AI tools—like our own AI-assisted web chat agent, Ressie—revolutionizing how hotels engage with guests and optimize operations. The real magic happens when AI and human expertise come together to deliver personalized, innovative experiences that drive guest satisfaction and loyalty. Read more here: https://lnkd.in/g2NkJxVr

Balancing Technology and Human Connection in Hospitality The hospitality industry is evolving at a critical juncture. While technology—like artificial intelligence, automation, and data analytics—promises to streamline operations and improve guest satisfaction, the heart of hospitality remains deeply rooted in human connection. Guests seek not just a stay, but memorable experiences and meaningful service. For hoteliers, the key to success lies in integrating technology that enhances guest interactions rather than replacing them. Tools like AI and labor management systems help optimize back-end processes, enabling staff to focus on delivering exceptional, personalized service.? Topaz’s AI-powered virtual assistant, Ressie, helps ease the burden of informational calls to the hotel. If questions need more information, Ressie is backed by live agents. The future of hospitality will be defined by leveraging predictive analytics and data to anticipate guest needs, driving both efficiency and enhanced guest satisfaction. The goal? To empower staff with technology while maintaining the personal touch that makes guests feel truly welcome. As the industry embraces innovation, the focus must remain on blending operational efficiency with the soul of hospitality: human connection. If you are interested in bringing Ressie to your website and booking engine, set up a demo today!