Tomato.ai

Future-proofing your call center isn't optional—it's essential. Here are 3 straightforward steps your call center needs now to stay ahead: 1. Go Global ?? Leverage today's advanced communication tools to distribute your workforce globally. Offshoring is now smoother than ever, helping you scale flexibly and efficiently. 2. Empower Your Agents ?? Give your team cutting-edge tools like agent assist and call summaries. Empowered agents resolve complex customer problems faster, improving satisfaction and retention. 3. Enhance Communication ??? Communication clarity is everything. Adopt voice-enhancement tools—including accent-softening AI—to ensure agents sound clear, confident, and customer-friendly. These steps aren't just good practice—they're competitive advantages. Check out our quick guide in the carousel below to dive deeper. What strategies are you using to future-proof your call center? I'd love to hear your thoughts in the comments. #CallCenterInnovation #FutureProof #CustomerExperience #AI

When choosing an AI solution for your contact center, what's your first thought? Is it the maturity of the product—reliability, proven success, ease of implementation? Or the sheer potential impact—the ROI if everything works as promised? Or maybe it's the risk—the consequences if things don’t go according to plan? I've been talking to many contact center leaders, and everyone seems to have their own approach to prioritizing AI opportunities. I'm genuinely curious: what's your framework for evaluating and selecting AI solutions? Let’s discuss—drop your thoughts below! ?? #ContactCenters #AI #CX #CallCenter #Innovation #AIstrategy

The BPO industry is being unbundled by AI—but not as fast as some expect. A16Z just put out a report predicting that AI will automate both back-office and front-office BPO jobs. I agree—to an extent. Back-office automation makes sense. These workflows are structured, rule-based, and don’t require human empathy. But front-office roles? Different story. Customer relationships, active listening, and real-time problem-solving are harder to automate. The near-term reality? AI won’t replace customer-facing agents—it will supercharge them. The best-performing contact centers will adopt AI copilots that enhance speed, accuracy, and efficiency while keeping humans in the loop. AI is coming fast. But expecting it to fully replace front-office BPOs in the short term? Overzealous. Thoughts? Where do you see AI’s impact playing out first? #AI #BPO #CustomerExperience #Automation #FutureOfWork

We’re hiring a Senior Infrastructure Engineer at Tomato.ai . Please refer your friends and get $5K! #AIJobs #TechJobs #InfraJobs #GCPJobs

What’s the #1 thing every call center executive should know about accent softening AI? It’s transformational. If you operate an offshore call center, this changes the game: ? Hire from a broader talent pool ? Lower costs without sacrificing quality ? Improve CSAT & NPS scores ? Reduce handle times & callbacks ? Boost sales & revenue But the second thing every exec should know? It’s easy to integrate. Unlike other call center tech that takes months to implement, this solution installs in minutes. No rip-and-replace, no workflow disruptions—just seamless enhancement that works across any VoIP, CRM, or analytics stack. Call center leaders are already seeing the impact. Are you ready to? Learn more at Tomato.ai #AI #CallCenters #CustomerExperience #BPO #FutureOfWork