Toku

Starting 2025 strong! For the second year running, we’ve secured a top spot in The Straits Times & Statista’s Singapore’s Fastest-Growing Companies, climbing from 37th last year to 32nd this year. A huge thank you to our team, customers, and partners for driving our success. Here’s to another year of growth and achievements! Check out the full press release here: https://lnkd.in/gksescTn

?? Great conversations start with precise transcriptions. Our AI transcription solution delivers an outstanding 3.7% Word Error Rate for APAC English, ensuring clarity and accuracy when it matters most. Trust your transcripts, enhance your customer interactions, and unlock better business insights. Ready to elevate your APAC English communications? Discover how we can help: ?? https://lnkd.in/gNYcV2Yj Girish Dharmaraj, Isuru Rajakaruna, Sudhan HH & Thomas Laboulle #CX #WordErrorRate #WER #ContactCentre?

?? Kicking off the year with teamwork, laughs, and a whole lot of fun! We had an amazing time at X-scap8, taking on challenges and celebrating our wins (shoutout to the Green Team ????). Watch the highlights and catch the energy that made this event unforgettable. Big thanks to our organisers and Xscap8 for an experience we’ll be talking about all year! P.S. We are hiring! Explore our career opportunities here: https://lnkd.in/gMDKS_TX #Teambuilding #Singapore #People

?? Precision matters in communication. Did you know the Word Error Rate for Thai in our AI transcription solution is an impressive 3.65%? This level of accuracy ensures clear, reliable transcriptions that help businesses communicate better and deliver exceptional customer experiences. If Thai is a language you’re looking to master, we’re here to help. Learn more here: https://lnkd.in/gNYcV2Yj Isuru Rajakaruna, Girish Dharmaraj, Sudhan HH & Thomas Laboulle

?? How is technology reshaping the future of law? Ethan Ruff, our Chief Legal Officer, will be speaking at the Global Legal Confex, joining a roundtable on AI, blockchain, and legal tech. This discussion will dive into how AI is transforming legal research, blockchain’s role in contract automation, and the ethical challenges of adopting disruptive technologies. As innovation accelerates, the real question isn’t if firms should embrace technology—it’s how to do it securely and effectively. ?? Catch Ethan at Global Legal Confex and be part of the conversation: https://lnkd.in/gKtUyywE #LegalTech #AIinLaw #Blockchain #FutureofLaw #GlobalLegalConfex

How do you measure the accuracy of customer conversations? In contact centres, Word Error Rate (WER) is a useful metric for measuring transcription accuracy. It impacts everything from quality assurance to analytics and agent performance. Swipe through the images to discover why WER matters for delivering customer experiences. ?? Ready to transform your contact centre? Chat with us today: https://lnkd.in/gKhr55c2 Girish Dharmaraj & Isuru Rajakaruna #CCaaS #AI #ContactCentre #Transcribe

Can AI-powered interactions build customer trust? Generative AI is transforming customer service—automating responses, personalising communication, and offering deeper insights into customer behaviour. But as businesses adopt this technology, one big question remains: Are customers ready to trust AI when engaging with their favourite brands? Check out this article: https://lnkd.in/g8ZTrwVB Isuru Rajakaruna, Thomas Laboulle & Girish Dharmaraj #GenAI #CX #CustomerExperience #CustomerEngagement

?? Accuracy that saves time and drives efficiency. With a 6% Word Error Rate for Malay, our AI solution ensures businesses to trust the accuracy of their conversations without needing to manually review them. This level of precision: ?? Reduces time spent on QA and review processes ?? Enhances accessibility to data for analytics ?? Provides agents with a reliable knowledge base Ready to transform the way you handle Malay conversations? ?? Let’s explore how we can help: https://lnkd.in/gNYcV2Yj Jonathan Mondon, Kiew Peng Lau, Shaun Wang, Ann Loraine Labag, Amelia Soon, Nora Huin & Vidhi Agarwal #CCaaS #AI #ContactCentre #Transcribe

How quickly do your agents respond to customer queries? That’s measured by Average First Response Time (FRT)—the time between a customer’s question and the first reply. It’s a key factor in delivering great customer experiences. ?? Swipe through the images to learn more about FRT and why it matters. ?? Want to learn more? Read the full article here: https://lnkd.in/gvw2nrqS #ContactCentre?

What a way to kick off the year! ?? We had an incredible time conquering and completing challenges, pushing our team spirit to the next level (literally). A big shoutout to our Green Team for taking the crown as the ultimate champions! ???? Special thanks to our amazing organisers—Celine Ke, Jesse Bay, and Hui Qi Fwu—for making this such a memorable day, and to the team at X-scap8 for hosting us in their fantastic space. Here, we believe in building strong teams because they’re at the heart of everything we do. Want to join a dynamic and supportive workplace? ?? Check out our job openings here: https://lnkd.in/gMDKS_TX #WeareHiring #APAC #TeamBuilding