Tidio

Are you maximizing the impact of AI in your customer service? Bella Santé Spas is harnessing Tidio’s capabilities to elevate every customer interaction, achieving outstanding results in Q4 2023: ?? $62K in sales ?? 228 orders, with minimal human intervention needed on only 11! Curious about the direct financial impact of AI-powered customer service? Our on-demand webinar covers it all—discover how Tidio can drive your strategy this holiday season. ???? https://bit.ly/4dFDbdI #CustomerService #AI #BFCM #SalesGrowth #Webinar #CustomerExperience #DigitalTransformation

Black Friday and Cyber Monday are just around the corner! ?? Have you finalized your shopping list yet? ?? Plan smarter: Sign up now for the biggest Tidio discount of the year and elevate your customer support game! ?? https://lnkd.in/di9K-Ynz

Lyro AI has expanded throughout Tidio’s help desk platform! ? Peak automated resolution rates of 90% on routine inquiries, now across email ? Industry-leading 60% average resolution rate with instant, accurate responses ? Centralized customer interactions for streamlined support and zero missed inquiries With Lyro now supporting email, Tidio is raising the bar for customer support automation. Businesses can handle high volumes of inquiries effortlessly while focusing on what matters most—delivering exceptional customer experiences that keep customers happy. Learn about our latest news on our website:?https://lnkd.in/dfpx-XzV

?? We're proud to see Tidio recognized on G2 through the positive feedback from our customers. Knowing that Tidio helps businesses streamline support and improve customer experiences is the best motivation out there to keep innovating in the customer service industry. These reviews highlight our customers' trust in us and their satisfaction with the value Tidio brings to their operations. Curious about what they’re saying? Check out our G2 reviews to learn why Tidio is a preferred choice for businesses. ?? Read the reviews here https://lnkd.in/ejrFesPy

?? The busiest time for customer support is here, and we have big news ? Lyro AI has expanded throughout our help desk platform and is now available on email. Tidio’s help desk, powered by Lyro AI, is setting a new standard with an industry-leading average automation rate of nearly 60%, making customer service easier and more effective than ever. This update allows brands to offer near-instant response times and resolve up to 90% of routine inquiries automatically. Whether it’s email or live chat, Lyro ensures efficient, seamless support across the channels your customers rely on most. ?? Learn more about this update on our website:?https://lnkd.in/dfpx-XzV

Unlock the Secrets to Effective Help Desk Management! Our latest PDF is packed with 7 essential best practices that can supercharge your help desk and take customer satisfaction to new heights. With BFCM around the corner, now’s the perfect time to streamline your operations and boost those response times. Learn how to leverage automation, define your key metrics, and treat every interaction like gold. ? Check out the pdf below??? #HelpDesk #CustomerService #Automation #BFCM #BusinessStrategy

With the holiday rush approaching, is your customer service ready to handle the heat? If you haven’t already, now’s the time to grab our 2024 Holiday Customer Service Blueprint. It’s packed with proven strategies to help you manage seasonal demand effortlessly—from automating order inquiries to delivering fast, reliable support. Don’t let BFCM catch you off guard. ?? Download your copy and make sure your team is prepared to shine this season! Link here https://lnkd.in/dxFmG4FC

The Most Unexpected Change AI Brings Isn't What You Think (And You May Notice It This Christmas ??) I wanted to share this before Mariah Carey defrosts for the season ?? The AI revolution is all around us. We see ChatGPT transforming how we write, AI avatars changing how we look online, and voice generation reshaping how we create content. But there's one massive change that's not getting enough attention: Seasonal business peaks are becoming the perfect testing ground for AI adoption - and the transformation is happening across the entire market. Take Lego, for example. Since 2021, they've been using AI to handle the Christmas gift-buying rush with smart product recommendations. Sephora and other retail leaders quickly followed suit. But here's what really excites me: this technology isn't just for the big players anymore. As CEO of Tidio, where we focus on blending AI and human support, I'm seeing firsthand how businesses of ALL sizes can now use AI to handle their seasonal peaks. Those who don't adapt this holiday season (and the ones to come) risk missing out on three key things: - Additional sales from better customer service - Preventing team burnout during busy periods - Modernizing their entire support approach According to the Bureau of Labor Statistics (BLS), 25-30% of customer service workers are temporary employees. These workers are crucial during peak seasons like: * Christmas holidays ?? * Black Friday / Cyber Monday ??? * Valentine's Day ?? and Mother's Day ?? (flower delivery industry's biggest peaks) What does this AI shift mean? ???For customers: * No more holiday waiting times - Response times stay consistent even during peak seasons ? * Consistent service quality year-round - AI performance doesn't drop during busy periods * Instant help when you need it - No more "we'll be back after the holidays" messages ?? * Less frustration - Get answers to basic questions immediately, any time of day ?? ???For businesses: * Lower costs: Each AI chat conversation costs 10-20x less than human-handled support * Simpler operations: Imagine managing Valentine's Day when chat volume spikes 66x (yes, that's what flower shops deal with!) * AI eliminates the headache of hiring and training temporary staff ???For employees: * For permanent staff, this means developing new skills alongside AI, focusing on complex problem-solving and building deeper customer relationships * For seasonal workers, while some roles will evolve, new opportunities are emerging in AI-assisted positions and other growing sectors of the digital economy What do you think? What other unexpected changes will the AI revolution bring? ?? #AI #CustomerService #FutureOfWork #BusinessTransformation #Tidio

Are you ready to transform your Shopify sales? As we approach Black Friday and Cyber Monday, it’s time to reassess your strategy. Our latest guide reveals 10 effective strategies to supercharge your Shopify store. From optimizing product pages to leveraging powerful email marketing, we cover it all! Check out the free PDF now and equip yourself with the tools to thrive this holiday season! #Shopify #Ecommerce #BFCM2024 #SalesStrategy

?? The holiday season is just around the corner, and for customer service teams, that means an uptick in activity like no other time of year. With shoppers needing fast responses and seamless experiences, the big question is: How can AI best support customer service during the busy holiday season? Vote in our poll and let’s uncover together what today’s professionals believe is the ultimate support AI can bring during the holiday rush.?? #CustomerService #AI #ArtificialIntelligence #BFCM #Ecommerce