Threado AI

Happy Diwali to everyone from team Threado AI ?? ??

Your team's Slack: 50% work, 50% answering "Where's the XX doc again?" Sound familiar? Are you finding it challenging to keep up with the constant stream of internal questions on Slack? Common queries like: - "Where can I find the latest report template?" - "What's the process for password resets?" - "When is our next team meeting?" These questions, while important, can disrupt your workflow and productivity. ?? Introducing Threado AI: Your Intelligent Assistant for internal communication and enterprise search! Key Features: 1. Automated Responses: Train the AI on your company's knowledge base for quick, accurate answers. 2. Time-saving: Reduce interruptions and focus on high-priority tasks. 3. Continuous Learning: The AI improves its responses over time. 4. Smart Escalation: It creates tickets and assigns them to the right team members for complex queries. With Threado AI, you can: - Improve team productivity - Ensure consistent information sharing - Reduce response times for internal queries Don't let unanswered questions slow you down. Let Threado AI manage the query flow while you focus on what really matters – driving your business forward. Try it for free for your team right away!

When a startup catches an enterprise customer ?? ??

?? Exciting News: Announcing Threado AI's biggest feature launch till date ?? We're thrilled to announce the launch of our AI Self-Serve Support - our biggest and most impactful release to date! ?? What is it? An AI-powered chatbot designed to handle all L1 queries, dramatically improving response times and efficiency. ?? The Problem We're Solving: High ticket volumes, with most being repetitive queries, have long been the Achilles' heel of customer support. Our AI solution targets this core issue head-on. ?? Key Features: ? Instant responses to common queries ? Intelligent routing for complex issues ? Seamless handoff to human agents when needed ?? The Impact: ? Faster resolution times ? Reduced workload on human agents ? 24/7 support availability ? Improved customer satisfaction This launch marks a significant step forward in our mission to provide exceptional customer service while optimizing operational efficiency. We're excited to see how this transforms the support landscape for our clients and their customers. Feel free to take it for a spin!

Ever had that moment when you just wanted someone to hear you out???? That's exactly what our customers need from us in support. Listening isn't just hearing words – it's about truly understanding. When we listen: -Customers feel valued -We catch the real issues -Solutions become clearer -Trust builds naturally Support isn't about quick fixes. It's about connection. So next time you're on a call or chat, take a breath, slow down, and really listen. You might be surprised at what you hear – and how much your customer appreciates it. And if you're hungry for more customer support wisdom, tune into my latest podcast episode! I had the pleasure of chatting with the amazing Hannah Millar from Naviant who shared insights on the evolving landscape of customer support and the impact of AI ?(link in comments).

I recently sat down with Giulio from PLAYTOMIC to uncover how they maintain their impressive 94%+ CSAT scores. Here's the scoop: For B2B support: ?? Personalization is key - each partner gets the royal treatment ?? Speed isn't just a metric - it's a commitment to partners ?? Conversations, not tickets - it's a dialogue, not a queue For B2C users: ? Efficiency trumps speed - it's about solving, not just responding ?? Expand your toolkit - Go beyond your direct responsibilities to find solutions ?? Bridge the gap - you're often the liaison between users and services Giulio shares a wealth of insights on crafting support teams that excel in both B2B and B2C realms. Check out our full chat (link in comments).

An honest AI chatbot feature launch video ???? At Threado AI, we believe in radical transparency. So we decided to do ditch the marketing fluff. No buzzwords. No hype. Just the unvarnished truth about what our AI can (and can't) do for your customer service.

?? Self-Serve Support: Empowering Customers, Elevating Teams ?? In our fast-paced world, self-serve support is revolutionizing customer service. At the forefront? Chatbots. ?? These AI assistants are game-changers: - Handling L1 queries 24/7 - Freeing human agents for complex issues - Empowering customers to find solutions When customers solve issues independently, they gain confidence and loyalty grows. Meanwhile, support teams focus on where their expertise truly shines. Support leaders, it's time to embrace this revolution. Empower your teams and customers. Create experiences that don't just solve problems - they inspire growth. ?? Ready to elevate your support? Sign up for Threado and join the self-serve movement. (link in comments) Let's build a future where support drives customer success! ?? Here's a demo ??

Turbocharge your AI with Retrieval-Augmented Generation (RAG)! ?? This blog explores how RAG equips AI models with real-time access to vast knowledge bases, allowing them to provide more accurate, up-to-date, and contextual responses. Some key insights: - RAG combines information retrieval with generative text models, empowering AI to go beyond its pre-trained knowledge. - By dynamically retrieving relevant information, RAG-powered AI can tackle queries with precision and timeliness. - Implementing RAG can be a game-changer for use cases like customer service, search engines, and AI assistants. - RAG's success lies in its ability to find the right needle in the haystack, which is the most pertinent information for each query. Curious to dive deeper? Check out the full blog for a comprehensive look at the mechanics and potential of this transformative AI technology. ??

Building a dream support team? It's like assembling a world-class soccer squad! ?? I recently had the chance to speak with Hannah Millar, Director of Customer Support at Naviant. She's got a fascinating take on support team building, likening it to crafting a champion soccer team: ?? The goalie: Leadership, constantly communicating and accountable for team performance ?? Forwards: Highly visible team members ??♂? Midfielders: Those with broad domain knowledge extending themselves in different directions ??? Defenders: Guardians of team culture and customer advocates Each position represents the unique strengths that contribute to overall success. We also dove into: - The role of AI in transforming support interactions - Key metrics that truly matter (beyond the usual KPIs) - Strategies for keeping global teams connected and motivated Excited to share my conversation with Hannah soon. Subscribe to our Youtube or Spotify channel and stay tuned (link below).