Thread

Your Service Desk? It’s about to get magical. ? Say hello to Magic Agents—Thread’s fully-automated triage system that’s rewriting the rules for MSPs. ? 5x faster response times ?? 78% decrease in time to resolution ?? 19 minutes saved on every request No more wasted hours chasing down details. No more ticket chaos. Magic Agents does the heavy lifting—categorizing, prioritizing, and routing tickets in seconds. The result? Faster resolutions, happier customers, and a team that actually has time to focus on what matters most. Ready to see what service magic looks like? Learn more: https://lnkd.in/gpFuQJ_p

?? 5 Ways Matt Linn is Elevating MSPs Everywhere ?? Matt Linn, Thread’s co-founder and COO, has been hard at work driving innovation for MSPs. His focus on seamless client connections, AI-powered automation, and tailored MSP solutions is changing the game for how MSPs deliver service. ?? With over 300 MSP partners, Matt’s vision for making life easier for MSPs is a big reason why Thread continues to thrive. ?? Check out the 5 MSP-centric innovations from Matt’s journey that are reshaping the industry—spotlighted in this awesome feature! ?? Read the full story: https://lnkd.in/gz4yqsc3 #MSP #Innovation #ServiceMagic #Thread #AIServiceDesk #ForzaDash Joe Pannone #ITService #COO #CoFounder ForzaDash

Holidaze is ALMOST here! ??10 days, 2 Sponsors and Prizes Per Day, and 4 MASSIVE Grand Prizes on Day 10! ??https://lnkd.in/gPTsDXhW If you want to win, all you have to do is sign up! Then sit back, relax, and wait to see if you’ve been lucky enough to win a daily prize or one of our sponsored grand prizes! ?? What are you waiting for?! ??https://lnkd.in/gPTsDXhW #Holidaze Channel Program #Thread #AIServiceDesk

?? Congratulations to Thread and team for winning Best In Show ?? #ITNation Torch Award winners! ?? Bobby Jacobs Paralee Walls The IT Nation Mark Alayev Maggie Armand TJ Arnaez Ryan Becker Matt Linn Kristof Orts Amanda Swanson

Flashback to last week’s #ITNConnect24! What was your favorite moment from the event? Was it the keynotes, networking, or maybe one of those incredible sessions? ???? If you missed any of the action or want to revisit, don’t worry—we’ve got you covered! With our FREE virtual pass, you can still access: ?? 6 inspirational keynotes ?? 40+ live-streamed sessions ?? 45+ on-demand videos Grab your pass now and catch all the amazing content you missed! https://ms.spr.ly/6046Wm84p #ITNationConnect #CommunityOfCommunities #ITNation Craig Fulton Gregg Lalle Matt Linn Thread Victoria Bruns Kate Schlarf Tom Lawrence ? Joe Pannone Lori Berry Sean Lardo Zach Kromkowski Michelle Accardi Doug Kreitzberg Daniel Ellis Andrea Caby Barrow Abraham Garver

Still holding on to rage from the horrible experience of communicating via tickets? Don't take it out on your monitor just yet... ???? Our death to the ticket rage room may be closed for the season, but trust us... there's a better way. ???? Grab some time with our team to see the future of IT service: ??https://lnkd.in/gsTWdt5A ??Meet your customers where they work ??Fully automate your triage ??Unify every issue from every channel ??Eliminate admin work with powerful AI and automations What are you waiting for?! DEATH TO THE TICKET ???? #Thread #DeathtotheTicket #AIServiceDesk #MSP #ITService #ThreadMagic #RageAgainsttheTicket #AI #ITNation Mark Alayev Matt Linn Paralee Walls Bobby Jacobs Maggie Armand Kristof Orts Stephen Boss Amanda Swanson Ryan Becker TJ Arnaez #ITNationConnect

?? Shout out to two outstanding new Threadies that have recently hit the ground running! ?? Please give a warm welcome to Amine El Kinani, Senior Product Manager, and Nate Scott, Growth Executive. ?? We are so excited to leverage your knowledge and experience to take Thread to new heights! ?? Now, let's get out there and make some service magic! ??? #TeamThread #ServiceMagic #AIServiceDesk #Thread #DeathtotheTicket

?? ?Please put your hands together and join me in congratulating the #ITNConnect24 Torch Award winners! ?? IT Nation wouldn't be here today without our amazing community partners. On the last day of the event, right before Stone Temple Pilots hit the stage, we were pleased to hand out the IT Nation 2024 Torch Awards. The winners are IT channel innovators—individuals and companies who are transforming the IT channel community and powering its continued growth. ?? Partner Excellence Award: Abraham Garver, MSP Leader and Managing Director at FOCUS Investment Banking ?? Community of the Year Award: CompTIA, a nonprofit trade association that issues certifications for the IT profession ?? Evolve Partner of the Year Award - to members of its IT Nation Evolve Peer Groups across each region (North America, EMEA and APAC)? ?? North America, First Column IT ?? EMEA, Fusion Technology Solutions Ltd? ?? APAC, Xyber Solutions ?? The PitchIT 2024 Champion Award goes to Senteon Managed Endpoint Hardening! ?? Media Excellence Award: Rich Freeman, founder of Channelholic And applause to The IT Nation Connect Exhibitor Award winners: ? Best Distributor: Pax8 ? People’s Choice: Arctic Wolf ? Best in Show: Thread ? Most Impactful Breakout: Moovila ? Best Emerging Vendor: 1Password See award detail here:?https://lnkd.in/e8TUvUzY #MSP #MSPCommunity #WiseTogetherRiseTogether #ITNationTorchAwards

"Did you know managed services is a $608B industry, twice the size of SaaS? Jay McBain breaks down the numbers in our latest podcast. Thread knows how to make a splash at IT Nation! Hear Bobby Jacobs dish on their unique marketing approach. "We hate tickets. That will never change. I'm a pirate with a sword because we say, death to the ticket." #MSP #TechTrends #Podcast #AIinIT #MSPtools https://lnkd.in/eKzvHXqy

"Death to the Ticket!" ?? IT Business Revolution with Thread Tired of drowning in tickets and burnt out by stress? There's a new way to supercharge your MSP and boost your bottom line. Join Matt Linn, Co-founder & COO of Thread, on Twins Talk Tech Leadership, as he shares the secrets to maximizing your "time and attention" and becoming a client-centric rockstar. ?? In Episode 101, you'll find: - How to revolutionize service delivery with Thread's integrated chat. - How AI-powered automation can crush your administrative burden. - Life after winning the prestigious 2023 PitchIT Accelerator. - The winning partnership dynamic between Matt and Co-founder Mark Alayev. - Why focusing on your clients is your key to success. - Introducing "Magic Agents": A powerful reasoning platform to transform your service game. ? Tune in or download the full episode on... ???Spotify - https://spoti.fi/4fCCcwf ???Apple - https://apple.co/3O17GR4 Don't miss this chance to elevate your MSP and join the revolution! Remember to follow Matt on LinkedIn and Request a FREE Demo to explore the power of Magic Agents: getthread.com/demo Danny Suk Brown David Suk Brown The IT Nation #ITNationConnect #MSP #ITBusiness #Thread #ClientCentricity #MagicAgents #Automation