Thread

AI is moving fast, and staying ahead means always learning. Marc Anthony Rosa and I had an awesome time at the Microsoft AI Tour in Houston, diving into the latest advancements and connecting with some of the best in the industry. Microsoft has been an incredible partner to Thread, and events like this reinforce just how important it is to keep pushing the boundaries of what’s possible with AI. Big thanks to Microsoft for putting on a great event. Excited for what’s ahead! #AIServiceDesk #MSP #MicrosoftPartner #DeathtotheTicket

Technicians shouldn’t have to play detective. ???♂? Triage takes time—time your team could be spending on real issues. The back-and-forth? It's slowing everyone down. That’s why Thread + Rewst are teaming up to show you how to automate the entire support workflow—from the moment a request comes in, to the moment it's resolved. Join us on April 17 at 2pm ET to see how: ?? Users can request help in Teams or Slack ?? Thread gathers all the key context with conversational AI ?? Rewst takes over with automated workflows like onboarding, offboarding, and password resets Less noise. Fewer bottlenecks. Faster resolutions. ??? Register now: https://hubs.ly/Q03cgNLW0 #AIforMSPs #ITAutomation #ServiceMagic #Thread #Rewst #ITService Mark Alayev Nathan Svec Bobby Jacobs #ThreadRewst

Last night, the Houston Thread team traded in tickets for tokens and hit the arcade for a team outing! ????? Between fierce Pac-Man battles, epic Pinball games, and a few suspiciously accurate basketball shots, let’s just say… the competitive spirit is very alive and well. ???? At Thread, we believe in working hard, playing hard, and celebrating the people who make the magic happen. ? Cheers to good vibes, great games, and an even better team. ????

?? The future of IT support doesn’t wait in a queue. ?? It doesn’t rely on triage forms or “we’ll get back to you soon” emails. And it definitely doesn’t scale with burned-out techs and manual workflows. At Thread, we’ve spent the last year helping MSPs reimagine the service desk—powered by AI, driven by automation, and built for real human connection. We call it MAGIC.?? And now, we’re sharing how it works. ?? MAGIC: The Blueprint for a Best-in-Class IT Service Desk is our latest eBook, packed with practical strategies to help MSPs streamline support, scale faster, and deliver the kind of service clients brag about. Less chaos. Faster resolutions. And finally—better margins that actually hold. ?? Download your copy: https://bit.ly/4iIjZiv #MSP #ITSupport #AI #Automation #ServiceDesk #Thread #ServiceMagic #MAGIC #AIforMSPs

When you live in Houston, springtime Saturdays are for crawfish. ?? Thanks to our awesome partners ERGOS Technology Partners, Inc. for the invite! What a great yearly tradition.

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“What do we pay you so much for each month?” The question no MSP wants to hear—but one you're guaranteed to get if you don’t evolve. ?? The future of IT support is here—and it doesn’t run on tickets. ?? It runs on MAGIC. Introducing ??MAGIC: The Blueprint for a Best-in-Class IT Service Desk A brand-new eBook built for MSPs who are ready to ditch manual chaos and deliver modern, AI-powered service at scale. Inside, you'll learn: ?? How AI-first MSPs manage 600+ endpoints per tech ?? How to slash ticket costs from $40 to just $7 ?? How to automate triage, eliminate burnout, and boost CSAT ?? Why failing to act now will cost you more than just money ?? Download the eBook now: https://bit.ly/4iIjZiv And start building a service desk that actually scales. #MSP #ITServiceDesk #AI #Automation #ServiceExcellence #Thread #MAGIC #ServiceMagic

“How are you leveraging AI?” That was the question posed to solution providers at #XChangeMarch ’s opening keynote. And for Luis Alvarez, CEO of Alvarez Technology Group, the answer was simple: ?? "Thread! I highly recommend everyone visit their booth too!" We caught up with Luis to dive deeper into why AI-powered chat is changing the game for MSPs. No fluff, just facts: ?? It saves money and scales teams. No need to keep hiring just to keep up with demand. ?? Chat drives engagement. Clients want real-time help, not endless phone tag or slow email threads. ?? Status updates matter. Clients shouldn’t have to chase down answers when they can get instant updates. Luis put it best: “The faster clients get resolution, the happier they are.” ??? Read the full blog to see why AI-powered chat is a must for MSPs in 2025: https://bit.ly/3DU2dKn #Thread #MSP #AIServiceDesk #ITSupport #Automation #ServiceMagic #AIforMSPs

?? Setting up AI shouldn’t feel like a second job. With Thread’s AI templates, you can automate 40% of the most common IT requests in under 15 minutes. ?? No complex scripting, no endless rule-building—just plug?and play, and let AI handle the busy?work. ? Magic Agents Automations – Reduce escalations and speed up resolutions by auto-approving requests and handling repetitive admin tasks instantly ? Magic Agents Service Catalog – Prebuilt automation tools designed for instant deployment so you can fix more and chase less. And now? Admins can switch between clients, contact types, and company types in the Magic Agent emulator—ensuring AI responses match real-world needs across different PSA configurations. Less manual work. Faster resolutions. More time for technicians to focus on what actually matters. ?? ? Ready to deploy AI without the headache? ?? https://lnkd.in/gsTWdt5A #Thread #AIServiceDesk #AIforMSPs #ITService

?? Your service desk is drowning in noise. ?? Technicians are buried under tickets, dispatchers are stuck playing “mailroom," and clients are waiting too long for answers. ?? And the MSPs pulling ahead? They’ve made one key move: letting AI do the heavy lifting. ?? At Thread’s ?? AI Service Unleashed forum, top MSP leaders shared exactly how AI is transforming their service desks in real time. AI is handling ticket triage, summarizing complex alerts, generating polished closing notes, reviewing calls in minutes, and even automating ticket routing—turning dispatchers into billable techs. ? This isn’t just about working faster—it’s about running a smarter, scalable service desk that leaves competitors in the dust. ?? Get the real-world AI playbook here: https://lnkd.in/gQmP5hvw Will your MSP lead the AI revolution—or struggle to catch up? ?? #Thread #AIServiceDesk #AIforMSPs #ServiceMagic #ITService