Think Company

“When I’m looking for something new, something different... I’m approaching a complex system or process and looking to make it simpler, better, more efficient for my customers—that’s when I call Think.” Innovation in heavily regulated industries, like pharma, isn’t easy. We’ve worked with pharmaceutical companies to solve their complex challenges while staying compliant and delivering a digital experience that exceeds their customers’ expectations. Check out our latest client story. ?? #ClientStories #CX #Pharma #RegulatedIndustries

By adopting a data-driven approach, organizations can spot hidden inefficiencies and turn them into opportunities for sustainable results. Real change doesn’t require big, sweeping overhauls. It’s all about making small, steady improvements—like cutting down on unnecessary meetings or addressing stalled projects. For strategies for uncovering and improving inefficiencies, read on. ?? https://hubs.la/Q02VvTJR0 #ProjectOps #EnterpriseProjects #ProjectOpsStrategies

At Digital Pharma East, the pressing need for HCPs to see more patients was front and center, leaving them little time to keep up with new treatments, research, or devices. The solution? Hyper-personalized, easy-to-understand communication tailored to their specific needs. Check out our blog post, Enabling omnichannel HCP marketing strategies: Takeaways from Digital Pharma East 2024, for more insights. >> https://hubs.la/Q02WjQnj0 #DPE24 #DigitalPharmaEast #Pharma #AIinPharma #PersonalizationInPharma

Attention telecom companies: Tracking call center KPIs in isolation can cost you customers. Check out our blog post to learn more about how a holistic view of your metrics can help transform your customer experience and increase retention. #Telecom #KPIs #CustomerSatisfaction #CustomerRetention #CX #CustomerExperience https://hubs.la/Q02R7MqG0

Product design decision makers: Is it a struggle to get executive leadership to see the importance of collecting and analyzing customer insights? In our blog post we share tips on how to communicate just how essential customer research is for business success. Don’t let valuable feedback go unheard—check out our blog post today. #PrimaryUserResearch #VoiceOfTheCustomer #ProductDesign

In the fast-paced world of design projects, efficiency is key. DesignOps can help you develop a clear plan and operational model, prioritize teamwork, and set expectations. Check out our blog post and discover how DesignOps can transform your team and drive project success. #DesignOps #DesignProject #ProjectEfficiency

Pharma leaders: Want to learn more about how you can help your organization improve its content strategy, from process to development? Drawing on our experience with creating customer-centered products in highly-regulated spaces, we’ve compiled a list of best practices for optimizing content management. https://hubs.la/Q02N5Z200 #PharmaContentStrategy #ContentManagement

Who’s feeling the pain of inefficiencies in your projects? Often, those most impacted end up being blamed for delays, even though they’re simply caught up in bottlenecks, like endless meetings that prevent real work from getting done. By identifying these challenges, project optimization teams can pinpoint the real issues. #ProjectOps #EnterpriseProjects #ProjectOpsStrategies

Did you know that 46% of customers left their telecom providers due to the quality of customer service they received? Head over to the Think Blog where we share tips on how to establish the right call center KPIs and reduce customer churn. #Telecom #CustomerService #CustomerRetention #CX #CustomerExperience

Last month, we attended Digital Pharma East right here in Philadelphia. Key insights about HCPs’ challenges took center stage—information overload, misinformation, and little time to research due to full patient schedules. Discussions highlighted how marketers can support HCPs using hyper-personalized omnichannel campaigns, with AI playing a key role in making communication more precise and relevant. Our experts are sharing more on the #ThinkBlog. ?? #DPE24 #DigitalPharmaEast #Pharma #AIinPharma #PersonalizationInPharma