The Zebra

We've all seen the headlines - shopping for insurance can be expensive and stressful. That's why we want to thank our agents who supported our customers with ?? 5-STAR SERVICE ?? this week. They made our customers feel happy and confident with their insurance purchases. That's The Zebra way! ?? ?? Kayla Toner was amazing! She wasted no time and I was happy!" - Lucia ?? "Melissa Maya-Gonzalez went the extra mile to help me. She was excellent and provided outstanding customer service. Thank you!!!” - Jessica ?? “My agent Elizabeth Griesinger was very helpful. She made everything very easy. 10/10 SERVICE.” - Xavier ?? “The person who helped me, Randy Glass, was great!” - Hannah ?? “Andrew Rains was my agent, he was courteous, friendly, knowledgeable and patient. I’m happy he was able to provide me with a quote and processing was easy and manageable.” - Rita ?? “Met my insurance needs in a timely manner and was friendly doing her job. Thank you, Erin Faith, for the help.” - Tommie ?? “The agent was wonderful. I would recommend Jared Hale.” - Kimberley ?? "My great experience was all due to Elaine Foley who was very helpful throughout the entire process." - Joseph

A big black and white striped THANK YOU to our agents who supported our customers with ?? 5-STAR SERVICE ?? this week! #ZeebExcellence ?? ?? "Jeff Fuerst is an amazing sales rep! He was very patient with every question that we had, which was a lot. He was very detailed, clear spoken, and made sure that all of our needs were met. One of the best sales representatives I've ever worked with. I wish every call center was like Jeffrey! As for the website, it was very easy and simple to navigate. The process of getting the quotes and finding the best prices was very efficient. I could not have been happier!"?- Halen ?? "10/10 recommend!?Alex Dameron was incredible in working with me today! She is so professional and knowledgeable! I definitely recommend this company! They work with you and help you get the best quotes around! Thank you so much once again, Alex!" - Danielle ?? “Genial muy buena calidad humana la Srta. Delma Ramirez me atendio de primera calidad humana.” - José ?? “Kayla Toner was fantastic and very helpful.” - Trenton ?? "Gabriel Arias made this entire process smooth and easy going. This process is almost never fun however having someone as helpful and genuine made a massive difference!” - Richard ?? “I just wanted to leave a great review for Nicole Alexander. She was an amazing help today and truly she gave extraordinary service and I just want to lift her up with that. Thank you!!!” - Wyatt

A BIG ?? STARRY-EYED THANK YOU to our agents who supported our customers with 5-STAR SERVICE this week. Here's what our customers had to say: ?? “Honestly the agent that set up my insurance is what SOLD me!!! She was pleasant, very knowledgeable about policy, & overall a breath of fresh air during this time thats stressful with finding the RIGHT insurance. Thanks, Elizabeth Griesinger, you're AWESOME!” - Latoya ?? “The agent made all the difference. Her name was Xochitl Davalos.” - Steve ?? “Wonderful customer service! The first representative was amazing, very helpful, but needed someone else for a certain insurance company. The second representative Simone Mancuso was outstanding making sure I understood everything clearly, very helpful and helped me find an amazing deal on insurance for my car!” - Amanda ?? “Ty Robinson made everything seamless and easy. Thank you so much!” - Mark ?? “Cassie Greenwood is the best! I was frustrated and had spent 2 hrs prior on calls with other agents. She’s a gem and ya’ll are lucky to have this woman - anyone would be. She was beyond helpful, the nicest person I’ve spoken to and has a spectacular attitude. I will continue my services with The Zebra and I advise anyone else to ask to speak with Cassie. Thank you again woman, ur the best!” - Amber

We're delighted to announce that the Zebra was awarded 2nd place in the Wakefield pioneer division. We're proud to receive this prestigious award for growing our business VERDE-style with Austin FC. #GrowtheLegend ?? The pioneer division is for emerging brands building brand equity (studied between August of 2023 and May of 2024). Within the division, market leaders outperform their selected competitors, while challengers rank second or third. Partnerships in MLS, the NFL, NHL, NBA and MLB properties around the nation were included.

<?? the approaching sound of Zebra hoof stomps?? > <?? a DAZZLE of black and white stripes appears?? > THANK YOU to our agents who supported our customers with ?????????? 5-STAR SERVICE ?????????? this week! Here's what our customers had to say: ?? “To Melissa Maya-Gonzalez, Your positivity truly made my day! You didn't try to sell me anything; instead, you helped me find the best quote. Despite the 55-minute call, it felt like I was chatting with a friend. Thank you for your time, and I look forward to working with you again soon!” - Jorge ?? “Actually, Vicki Toussi does not deserve 5 stars. She deserves 10 stars.” - Johnny ?? “Kayla Toner was super helpful and helped me streamline an already overwhelming process. She made sure I got what I needed without being pushy and really made sure I understood what I was purchasing.” - Alex ?? “Jeff Fuerst answered all of my questions promptly, professionally and confidently. He was extremely helpful and knowledgeable. It was definitely a wonderful experience dealing with him concerning my auto insurance. Due to his professionalism and courtesy, he made my decision to sign up with The Zebra. Thanks again Jeff for all your help and assistance.” - Luis ?? “Ty Robinson was very fast and very forth coming on everything. He was very friendly and made the whole transition smooth” - Chantelle ?? “Marcus Rodriguez was very helpful and polite!” - Angela ?? “Andrew Rains was exceptionally polite on the phone and helped me out with no problem” - Luke

This week's 5-star reviews are so good, they're SCARY ?? A BIG BLACK AND WHITE ?? ZEBRA THANK YOU to our agents who supported our customers with ????? 5-STAR ????? support this week. Here's what our customers had to say: ?? “FIVE stars for Charles Mims from Zebra Insurance! This was the BEST experience we have ever had with any insurance company! Charles bent over backwards to get us the coverage we needed and did it with a smile. THANK YOU!! We are very happy with this company and will recommend to our friends.” - Lindy ?? “Talking to real people is such a pleasure... But the bonus comes when you have people like Veronica De La Rosa working for you who care about their customers, are efficient and very knowledgeable! She makes the whole process SO easy that I truly wonder the intent of these other agencies as they always seem to try and confuse you. Thanks a million for your service!” - Maloof ?? “Rachel Alexander was amazing!!! She was so kind and knowledgeable! I felt so comfortable with her. She was so friendly. I'm happy to be able to contact her directly for all of my future policy needs.” - Eve ?? "I had a wonderful experience. Jared Hale is very knowledgeable, professional and easy to talk too. Thank you Jared!” - RM ?? “Great experience been trying to take care of my 2 cars' insurance for a year. Jesse Lopez helped me in under an hour!!!” - Orrin ?? “The agent (Bert Cantu) that helped me was very kind and very helpful with getting me insurance and I am very satisfied.” - Kathy ?? “Spoke with both Mike Jones and Jennifer Henley. Both were great! Professional, knowledgeable, and pleasant to work with. Both were very helpful in looking for rates that would work for me as well explaining options available.” - McKenzie

THANK YOU to our OUT OF THIS WORLD ?? Insurance Advisors, who supported our customers with 5-STAR SERVICE week. Here's what our customers had to say about the ?STELLAR? service they received: ?? "Charles Mims is the man.” - Bobby ?? "I was referred to Xochitl Davalos and came out with a trifecta win. Xochitl, Zebra and Geico saved me on my auto insurance. Xochitl explained why carrying low coverage was not a good idea. She recommended limits of 100/300 and included Uninsured coverage, PIP, low deductibles and rental car with roadside. I now have more coverage, higher limits and Xochitl still saved me money. Thank you!!!” - Aaron ?? “This is an incredible company that helps people compare and contrast competitive insurance companies and find the best policy suiting your needs! Zebra helped me save minimum $100 on an insurance policy. I will definitely contact @Earnest Foster at the end of my insurance to find the best quote for me again!” - Jeff ?? "Alexandra Waters was simply the best customer service representative I think I've ever had the pleasure of talking to. She was extremely knowledgeable and I can matter of factly say she got me the best price and deal that was available.” - Kurt ?? "Elaine Foley made my buying car insurance a great experience. I couldn't be more happy. Once I told her what my needs were, she went the extra mile to get me the best rates. I just love her!” - Michelle ?? “Love Alex Dameron, personally. Great customer service skills.” - Therese ?? “Would highly recommend this company. Kayla Toner worked with me and was very detailed in helping me find affordable insurance.” - Shameka

??THANK YOU to our agents who supported our customers with ??5-STAR SERVICE?? during the first week of SPOOKTOBER ?? #servicesogooditisscary Here's what our customers had to say: ?? “The agent Bert Cantu was GREAT! Very thorough and helpful” - Michael ?? “Friendly service, professional treatment. Xochitl Davalos is an amazing person. You are very lucky to have her representing The Zebra.” - Carl ?? “Vicki Toussi was very hard working and always willing to provide timely support & help. Really appreciate!” - Yun ?? “I had to speak to agent due to my complicated situation. Her name is Kristin Gressett and she was excellent. She worked hard to get me the best price and she was very kind and made sure everything had gone through and I could access everything I needed before we got off the phone.” - Catrina ?? “Chris Ramos, my insurance agent, was very helpful, knowledgeable, and made sure I was happy with the choice and price.” - Jalisa ?? “Glen Garza was absolutely amazing. He helped me with auto insurance and renters. He actually helped me. Didn't try to talk me into paying more for useless things. Would absolutely recommend.” - Renegade ?? “Deanna Gudgin-Jones! Awesome agent. She was patient with me and helped me find the best deals possible. She even took time to call the other insurance companies and figure out what she could do if she could get me better discounts. She was amazing and rocks. The Zebra has very excellent customer care service and their employees care about getting you what you were looking for for the lower rates than what the big insurance companies tried to rob you for. Again, thank you so much!” - Amanda ?? “Our agent, Jazmin Grimaldi, was so helpful, personable, and knowledgeable. We were dreading having to switch companies after so many years with State Farm but she was reassuring and cited other similar examples as well as personal experiences. She did such a great job of side-by-side comparison to find us the least expensive option. This was a positive experience.” - Willa

A BIG black and white striped ??THANK YOU?? to our insurance advisors who provided our customers with ? 5-STAR SUPPORT ? this week. Here's what our customers had to say: ?? "Deanna Gudgin-Jones helped greatly! Overall customer service for my quote was one of the best experience I’ve had with any insurance company! Great price for it as well!” - Derrick ?? "Richard Chavez got me the price I wanted, explained everything well and addressed all my questions.” - Paul ?? "Your agent Tristan Nevers was very helpful and polite during the entire phone call. He was also very patient as I got all my information together and got me a discount!” - Lexie ?? "Chelsey Brown was the best rep and gave 100% of her time and effort to help me with my insurance needs” - W. Williams ?? “I was getting quotes for over 500 a month from other places. Ty Robinson found me a plan for 130 a month with roadside assistance. I was honestly going to stop driving because i couldn't afford it. I have kids!!! I am so thankful for his help.” - Lauren ?? "Stephen Alcaraz helped me to find the most affordable insurance” - Odessa ?? “Zebra's Keith Meeks was helpful and friendly. Had basic insurance needed paid and ready to print before getting off the phone. Patient, friendly, informed and helpful. Kept conversation pleasant. Professional. Just what I needed in hospitable friendliness and solved my problem.” - OP

Have you herd the 5-star reviews that customers gave The Zebra for 5-star support from our agents? Our favorite review this week was a DOUBLE SHOUTOUT to both Andrew Rains and Jean Ganson! #doubletrouble #boilandbubble #spookyzebraseason Here's what our customers said about the ? 5-STAR SERVICE ? they received this week: ?? “I've had two great experiences with the Zebra. My first was with Jean Ganson who helped my ex-husband get insurance very reasonably despite many obstacles in his driving record. I was so impressed that I had her look for insurance for myself and she was able to save me considerably. The second and most recent experience was when my insurance had lapsed and I had such a good experience the first time that I came back to the Zebra. Andrew Rains, the second agent I dealt with was also extremely helpful. Highly recommend.” - customer 4 ?? “My experience was great because of the professional interaction with your phone agent, Jean Ganson. She answered all my questions professionally promptly & and was patient with me when I had issues with the call from my end. Keep up the great work.” - Mohamed ?? “I just want to say I’ve been talking to different agents looking for new car insurance and Andrew Rains was hands down the best agent I have ever dealt with. He made the process so easy and non-frustrating that I couldn’t have had a better experience. Tell him again thank you for me. Best agent ever!!! Thanks Andrew Rains!!” - Jeremy ?? “Great Customer Service! Laura Collins did a great job, walking me through the process and being very patient.” - George ?? “Randy Glass, was very helpful!! He tried to save me as much money as I could!! Thank you Zebra!!” - Maria ?? "Jillian Baker was great to me! She made the whole transition process smooth and understandable.” - Maya ?? “Cassie Greenwood, the agent who was helping me, was wonderful and she kept plugging away at it until she found me a wonderful policy with Root, where I have full coverage and comprehensive plus 24-hour roadside and window repair on all four of my vehicles, for $401 a month” - Daniel