The Service Design Group

Out and about spreading knowledge on service design and experience innovation.

Can you see the forest from the trees? Can you see all the business impacts and gaps for your existing service? If you answered no, then you need AS-IS: A current-state audit and graphical map of your service to transform B2B customer experiences, drive operational efficiencies and improve renewals and retention Don't let your services continue to underperform Transform your services into an action-oriented customer experience with high renewals and retention rates #servicedesign #innovation #customerexperience #services #theservicedesigngroup Learn more: https://lnkd.in/gCDJNb3v

Renewal rates dropping? Retention slumping? You need to fix your underperforming services How? You need to know your AS-IS state of services Map your current state and rapidly envision and deliver improvements. Transform your services into an action-oriented customer experience with high renewals and retention rates #servicedesign #innovation #customerexperience #services #theservicedesigngroup Learn more: https://lnkd.in/gCDJNb3v

Hardening the package isn’t reserved for individual services. As businesses realize that bolt-on and ad hoc services leave money on the table, product managers and service leaders will come under pressure to rationalize their portfolios. Essentially, harden across the entire portfolio. Make the complete package and the connections between packages clear and optimize total portfolio value! #servicedesign #innovation #completeoffers #services #theservicedesigngroup Learn more: https://lnkd.in/gjh4FiFz

To penetrate new markets, expand accounts and command premium price, product and tech businesses must change the narrative and build a new type of offering focused on customer outcomes. They must integrate whatever combination of product (hardware and software), tech (IoT, AI, ML), data analytics and services is needed to align to customer outcomes. And, they must make it simple and easy to understand. This new style of holistic commercial package is a complete offer. #servicedesign #innovation #completeoffers #services #theservicedesigngroup Learn more: https://lnkd.in/gjh4FiFz

Can you see the forest from the trees? Can you see all the business impacts and gaps for your existing service? If you answered no, then you need AS-IS: A current-state audit and graphical map of your service to transform B2B customer experiences, drive operational efficiencies and improve renewals and retention Don't let your services continue to underperform Transform your services into an action-oriented customer experience with high renewals and retention rates #servicedesign #innovation #customerexperience #services #theservicedesigngroup Learn more: https://lnkd.in/gCDJNb3v

Renewal rates dropping? Retention slumping? You need to fix your underperforming services How? You need to know your AS-IS state of services Map your current state and rapidly envision and deliver improvements. Transform your services into an action-oriented customer experience with high renewals and retention rates #servicedesign #innovation #customerexperience #services #theservicedesigngroup Learn more: https://lnkd.in/gCDJNb3v

Hardening the package isn’t reserved for individual services. As businesses realize that bolt-on and ad hoc services leave money on the table, product managers and service leaders will come under pressure to rationalize their portfolios. Essentially, harden across the entire portfolio. Make the complete package and the connections between packages clear and optimize total portfolio value! #servicedesign #innovation #completeoffers #services #theservicedesigngroup Learn more: https://lnkd.in/gjh4FiFz

To penetrate new markets, expand accounts and command premium price, product and tech businesses must change the narrative and build a new type of offering focused on customer outcomes. They must integrate whatever combination of product (hardware and software), tech (IoT, AI, ML), data analytics and services is needed to align to customer outcomes. And, they must make it simple and easy to understand. This new style of holistic commercial package is a complete offer. #servicedesign #innovation #completeoffers #services #theservicedesigngroup Learn more: https://lnkd.in/gjh4FiFz

No matter where you are in your journey, our service design approach provides a turnkey solution. Get Started + Get a Win = 4 weeks #servicedesign #innovation #completeoffers #services #theservicedesigngroup https://lnkd.in/gjh4FiFz