The Process Play

Artificial intelligence is reshaping customer experience, and it's happening faster than we can say "ChatGPT"! At The Process Play, we're excited about the potential of AI to transform how businesses interact with their customers. But we also know it's not just about the tech – it's about people. Here's our take: ? AI can supercharge personalisation, but human empathy is irreplaceable ? Chatbots are brilliant, but sometimes you need a real person to chat to ? Data insights are gold, but they need human interpretation to shine We're all about finding that sweet spot where AI enhances rather than replaces the human touch. After all, great customer experiences are built on understanding, not just algorithms. What's your view on AI in customer service? Love it? Loathe it? Let's chat! #CustomerExperience #AI #Business #CX

We’re thrilled to celebrate a big achievement for Suganya Kumar, our Junior Technical Consultant, who recently passed her CSA certification! ?? Reflecting on her journey, Suganya shared that it wasn’t easy at first – the mock exams were challenging, especially when returning to test-taking after some time. But with persistence, re-doing practice exams, and hands-on lab exercises, she built the confidence to succeed. One standout strategy was tackling the labs without relying on help docs, allowing Suganya to develop ‘muscle memory’ for navigating the system. This approach not only helped her pass the certification but also deepened her understanding of the platform. Now equipped with this certification, Suganya is ready to tackle new challenges and certifications ahead. We’re incredibly proud of her growth and dedication – Congratulations, Suganya! #CSA #Certification #Team

Alex Reilly-Jones and Sergio Carneiro soaked up the innovative atmosphere at ServiceNow World Forum Rotterdam on Wednesday! They loved connecting with customers, fellow partners, and ServiceNow experts. Missed us at the event? No worries! We're always ready to chat about elevating your ServiceNow experience. #ServiceNow #AI #Innovation

Our team members Terri M. and Jacob Mann recently attended the Managed Services Summit, speaking to several MSP professionals.? ? Here are the key takeaways: ?? Service Diversity: Many MSPs are finding it challenging to expand their service offerings beyond their standard packages. ?? AI Readiness: While AI is a hot topic, most MSPs aren't quite prepared to implement it due to a lack of foundational data. ?? Simplified Onboarding: Some MSPs are seeing success by offering platform customisation during their client onboarding process. ?? Subscription Model Transition: There's growing interest in subscription-based services, but many are unsure how to make the shift. ? How ServiceNow can address these challenges: ? Custom workflows to support expanding service offerings ? Robust data management capabilities for AI readiness ? Experience first platform, first in class for customer onboarding ? Flexible billing options to support subscription models ? Interested in exploring how we can support your MSP's growth and innovation? Let's connect and discuss strategies to propel your business forward. ? #ManagedServices #MSP #ServiceNow #DigitalTransformation #AIReadiness?

Today, we’re celebrating the promising career journey of Jacob Mann, who recently transitioned from an academic background in economics to a dynamic role in consultancy with us! When asked what inspired his change, Jacob shared, “Seeing real-world business practices and learning from such an experienced, client-centred team has been incredibly fulfilling.” His passion for understanding the people-focused aspects of business has made him an invaluable part of our team. He shared his joy on several things, including, “I have most enjoyed the chance to learn so much from the team. Alongside that, the ability to aid in real-world projects, that make people's lives easier, has been really rewarding for me.” One of the highlights of Jacob’s journey has been the opportunity to connect with industry leaders and peers at the ServiceNow World Forums, where he gained unique insights into the consulting ecosystem and the essential role of software in employee support. Jacob’s dedication to hands-on learning and development truly shines through in his work. We're thrilled to have him on board and excited to support his growth in the field! ?? #Consultancy #Career #Transformation

Today, we’re celebrating the promising career journey of Jacob Mann, who recently transitioned from an academic background in economics to a dynamic role in consultancy with us! When asked what inspired his change, Jacob shared, “Seeing real-world business practices and learning from such an experienced, client-centred team has been incredibly fulfilling.” His passion for understanding the people-focused aspects of business has made him an invaluable part of our team. He shared his joy on several things, including, “I have most enjoyed the chance to learn so much from the team. Alongside that, the ability to aid in real-world projects, that make people's lives easier, has been really rewarding for me.” One of the highlights of Jacob’s journey has been the opportunity to connect with industry leaders and peers at the ServiceNow World Forums, where he gained unique insights into the consulting ecosystem and the essential role of software in employee support. Jacob’s dedication to hands-on learning and development truly shines through in his work. We're thrilled to have him on board and excited to support his growth in the field! ?? #Consultancy #Career #Transformation

Today, we're shining a spotlight on the incredible men in our team. To our male colleagues: We're grateful for your contributions and the positive energy you bring to our workplace every day. International Men's Day is about more than just celebration. It's an opportunity to reflect on how we can better support men's well-being, mental health, and work-life balance. Let's use this day to start meaningful conversations about breaking stereotypes and fostering an inclusive environment where everyone thrives. Here's to the positive male role models who lead by example and champion equality. ?? #Wellbeing #Inclusive #Community

The Process Play team is heading to the ServiceNow World Forum in Rotterdam on the 20 November, and we’re excited to explore how AI is transforming the way we work! ? This year’s theme, “Put AI to work for your people,” truly aligns with our values. At Process Play, we believe technology should empower teams, simplify processes, and deliver results that matter. ? We’re looking forward to discovering how ServiceNow’s intelligent platform is driving innovation across businesses – and to connecting with the brilliant minds behind these solutions. ? Got a process challenge on your mind? Let’s chat! Whether it’s over coffee or during a session, we’d love to share how our people-first approach can help. ? Drop us a message if you’ll be there! ? See you in Rotterdam. ?? ? #ServiceNow #AI #Rotterdam #WorldForum #Innovation

?? 'If you’re someone who’s willing to work hard, push yourself, and take full advantage of the resources and network available, this bootcamp will open doors for you’ We caught up with Jamel Rust, a #SkillsBootcamp alumnus?who is now?a Junior Non-Tech Consultant at The Process Play. Find out more about why he applied, the #skills he gained and his goals for the future ?? https://lnkd.in/evmc7xX3 Applications close on Sunday 17th November for our January cohort.?

We’re excited to celebrate an important milestone for one of our own – congratulations to Mark Adams on his well-deserved promotion to Principal Technical Consultant! ?? We had the chance to sit down with Mark Adams to discuss his journey to becoming a Principal Technical Consultant, and it’s clear why he’s such a valuable member of The Process Play. Mark’s promotion comes as a result of his incredible dedication to overcoming complex technical challenges and delivering innovative solutions. From developing intricate integrations to adapting to new technical modules on short notice. His expertise has played a pivotal role in delivering successful presentations to key stakeholders and has helped streamline operations for our clients. In his new role, Mark will be taking on greater responsibility, not only in his individual contributions but also in supporting the growth of his team. As he puts it, “Every decision I make now has a bigger impact.” He further adds to his excitement, "I have the freedom to explore how these can enhance our clients’ experiences, and the opportunity to implement them following best practices. Equally, I look forward to sharing this knowledge with my team and helping them grow to be far better at their roles than me." We’re thrilled to see Mark continue to make strides. Congratulations, Mark! #Promotion #ServiceNow #Team