Thena

Incredible dinner last night with NYC-based CS + GTM leaders ?? The best part? Co-hosting with our friends from UpdateAI. We're looking forward to next time ?? Thanks for joining us Jessica Lauren Cohen, Spencer B., Alex Lustick, Jamie Davidson, Sophie Teraoka, Alisa Feng, Alan Ginsberg, Jessica Seiler, Amanda DiMarco

Scaling support across 100s of Slack channels? ?? It feels impossible—but it’s not. ?? Thena helps teams manage and scale support while building stronger customer relationships. ??? #Customersupport #Slacksupport

Automate customer support ticketing actions using Thena workflows. ?? Effortlessly keep your team aligned, respond faster, and drive efficiency with powerful automation. From triggering actions to sending timely updates, Workflows has you covered. ? ?? Ready to supercharge your team's productivity? #Automation #Productivity #Slack #MSTeams #Workflows #TeamEfficiency

"Working with Thena APIs has been transformative for Embrace." – Wyle Cordero, Lead Solutions Engineer at Embrace. Our APIs are designed to help you build seamless, scalable solutions that supercharge your workflows. Ready to explore what’s possible? Check out our API docs: https://lnkd.in/gzyUQxJD

?? Transform the way you share updates with your customers! With Thena Broadcasts, you can deliver product updates, announcements, and more directly in Slack and MS Teams.

?? Meet "Views" in Thena—your go-to for streamlined organization! Sort by region, track requests, manage bugs, and more. Stay focused, stay organized, and let Views handle the details!

?? RBAC in Thena: create unlimited, custom roles to give teams ?? tailored access. From customer support ?? to marketing ??, control who sees what.

“Thena helps us meet customers where they are, track requests, & collaborate seamlessly.” - Christopher Spencer, Prismatic ??

?? Managing customer accounts just got a whole lot smarter. With Thena's Accounts View, you can track, organize, and dive into the insights that make support more impactful. Say goodbye to guesswork and hello to clarity!

Get real-time alerts for customer issues right from Slack or email, with priorities set upfront. No more sifting through threads—just the info you need, exactly when you need it ??