Thematic

?? Did you know 87% of companies say customer experience analytics will be key for competitive advantage - but only 26% are actually using it? Curious about how to analyze customer sentiment effectively? We've created a comprehensive guide on getting started with AI-powered sentiment analysis. From choosing the right data sources to interpreting results that drive action, learn how to truly understand what your customers are saying: https://lnkd.in/gXvtknAw #CustomerExperience #AI #Analytics #CX

??Cel-eb-rate good times ??

We’re proud to stand shoulder-to-shoulder with this list of industry pioneers and changemakers, driving progress together.

Want to join a high-growth AI company? We're looking for a Security and Compliance Specialist who is pragmatic, efficient and eager to maintain our 7-year SOC2 Type II compliance streak as we scale. ?????? You’ll be working with some of tech's biggest names (Google, LinkedIn, DoorDash). A successful Security Engineer at Thematic will be the go to person for the sales team to help fill out and respond to security questions. You will also be responsible for SOC2 audit as well as implementing the processes required for compliance. You'll be perfect if you have: 2+ years of SOC2 compliance experience Strong communication skills Experience with cloud infrastructure (AWS/Azure/GCP) is a plus Perks include: stock options, fully remote (most of our team is in Auckland, though), $400/month towards office space, flexible schedule - part-time options available (3-4 days/week) and memorable team retreats (previous: Hawaii, Raglan, Queenstown!)? Join our growing team! Job link in comments.

In case you hadn't heard the news... ?? ?? ??

?? For some, perfect code frames take weeks to build.?For others, it takes minutes. Learn the process used by brands such as DoorDash and Atlassian for how? to theme your qualitative data using Thematic to get actionable insights at your fingertips.

While Chattermill might be a competitor, we’re talking about them because it's important to explore how different solutions meet unique business needs. Our aim is to empower companies with the knowledge and understanding they need to make informed decisions. So, lets dive into how Chattermill and its alternatives stack up in various areas: - Social Media Analytics: Discover how these tools analyze social media interactions to boost engagement and enhance your brand. - Support Center Analytics: Learn how different platforms can improve your support center by analyzing customer interactions and feedback. - Customer Experience Analytics: Explore how these tools measure and enhance overall customer satisfaction and experiences. Remember, the best solution is the one that meets your business requirements and helps you uncover insights that underpin confident business decision-making. ?? Link: https://bit.ly/3TYMrCS #CustomerExperience #CXAnalytics #Feedback

“It’s an evolution, not a revolution”. This was the key message at the #CXRetreat, emphasizing the need for companies to continually evolve their approach to customer experience (CX). Forty Winks spoke about shifting from a sales focus to prioritizing customer-centric strategies, introducing traffic as a success metric. Bunnings transitioned from offering the "best service" in-store to the "best experience" across all touchpoints, including online and mobile channels. Steve Hoffman, Bunnings, highlighted the importance of community and employee engagement as well as the role of leadership and the "Best Experience" program in fostering a customer-centric culture. Takeaway: Employee Experience matters to improving CX. Fun fact we learned: Bunnings boasts the second-most traffic website in Australia, topped only by Google's search engine! Dominic O'Sullivan from Jetstar demonstrated how to link CX initiatives to commercial outcomes (with the help of Thematic ??) to build alignment across all the stakeholders and to empower business units to take ownership of CX. Takeaway: Connect CX indicators with operational metrics. The common thread over the two days throughout all the speeches was how CX evolution goes hand-in-hand with staying relevant in a competitive and dynamic market. It was great to catch up and spend time with our clients: Devyani Handa from Woolworths, Blake James NBN, Hayley Wheatley from Kmart, and of course Dom from Jetstar who delivered a discussion-provoking presentation. Thank you to the organizers Customer Collective by Ashton Media and to all whom we connected with for the first time - or for the first time IRL! Patrick Ryan Melissa Wilson Janett Egber Amie Saichania Magda Prada Michelle Ouw Denise Hamblin In the photos: Steve Hoffman Cindy Vandecasteele? Dr. Violet Lazarevic Daniel "Pancho" Gutstein Jessica GERNELLE Devyani Handa Nathan Holmberg Dominic O'Sullivan Amie Saichania

When you’re evaluating Voice of Customer tools, here’s a tip that will help you make a better choice: You should match your programme and tools with your Voice of Customer (VoC) maturity. Maybe you’re just at the point of collecting data (whether it’s social media, emails, call center, reviews, surveys etc) and setting up an initial analysis to build customer understanding. Maybe you’re ready to take a deeper look at the Customer Voice, diving into customer segments, driver analysis or identifying key moments in the customer journey. Make an honest assessment of your organization’s capacity to analyze and act on the data. To help you get clear on your priorities and how they align with the different tools out there, we’ve put together a list of the 10 leading VoC products currently on the market with tips on how to choose the right one for your business: https://lnkd.in/gzUTmfHP

We're joining the leading CX professionals in Australia this week to share ways to solve key challenges, swap success stories and enjoy a tipple or two ?? while we reconnect with our peers. For the fortunate ones going to the retreat, Ania Kubiak and Nathan Holmberg are looking forward to seeing you there! #CXRetreat2024