TheLoops

Ever feel like your support team is always on the reactive side of combating knowledge gaps? ?? Products, services, and policies are always evolving, making it difficult for agents to stay updated without proper knowledge management systems ?? Knowledge is scattered and often spread across multiple areas...or, it’s not documented at all, leading to inconsistent or incomplete information that slows down agents and frustrates customers ? Without a unified, real-time process to update, knowledge quickly becomes outdated or incomplete, causing agents to struggle to find the right answers quickly These don’t have to be the reality anymore! ?????? By combining TheLoops AI’s ability to keep everything current with human expertise, agents can focus on delivering personalized, empathetic support—knowing they always have the most accurate information at their fingertips. ??? AI handles the heavy lifting of information analyzing gaps, suggesting articles and edits, and getting drafts ready for review while agents provide the human touch that customers love. Learn more about this here: https://lnkd.in/g7j2HrGw #AI #CustomerSupport #KnowledgeBase

?? Join Us for AI In Action: A Virtual Event on Support and CX! AI is revolutionizing Support and Customer Experience (CX), but how can it deliver true value for your organization? Whether you're just starting or have already integrated AI into your operations, this event will provide practical strategies and real-world results from industry leaders who have successfully deployed AI. ?? When: Wednesday, December 4th, 9:00 AM - 11:30 AM PST ?? Where: Virtual Here's why you should attend: ?? Realize AI’s Potential in CX: Identify the right use cases, overcome adoption challenges, and improve accuracy in AI integration. ?? Overcome Common AI Challenges: Gain insights on how to address the key obstacles in implementing AI for support and success. ?? Empower Agent Efficiency: Learn how AI can enhance agent productivity, resolve issues faster, and boost customer satisfaction. ?? Drive Measurable ROI: Unlock the full potential of AI to achieve measurable business outcomes and maximize your ROI. To learn more about the event and speakers, click here: https://lnkd.in/e2r2HcjK We look forward to seeing you there! #AIinCX #CustomerExperience #SupportLeaders #AIEmpowerment #AIforBusiness #AIIntegration #CXInnovation #SupportTransformation #CustomerSuccess #FutureOfSupport

This post from Nick Mehta is absolutely spot on! ?? The consultative approach is crucial across all business functions - sales, marketing, and support. It's not just about the product; it's about driving real change. ?? Here's our take: ? Product = 40% of success? ? Process changes + behavioral shifts = 60% To truly harness AI's potential, we need to guide people through these changes. That's where the consultative approach shines. It's all about partnering with clients to navigate this transformation journey. On December 4th, we're taking the lead on this with our online event 'AI in Action.' Speakers are being added daily! A huge thank you in advance to Kartik Yegneshwar, Craig Stoss, Daniel Rose, Matt Dunn, Lakshmi Rao, Monika Aufdermauer and many more speakers to come! Learn more about the event & RSVP via the comments section below. We’re also curious--what's your experience with implementing AI solutions? Have you found the consultative approach valuable? Let's discuss! #AI #Implementation #ChangeManagement #SaaS https://lnkd.in/grDVwP6X

Registration is now open for our signature online event, ‘AI In Action’ taking place on Wednesday, December 4th. Because AI is changing so quickly, we wanted to bring together leaders who have deployed this and share their results and key learnings so far. Take a look at our lineup, we’re adding speakers to this daily! We’ll cover challenges in implementing AI, rethinking Support Operations, what CX looks like with Agents and AI and much more. https://lnkd.in/gHqqat6b #CustomerSupport #AI #CX

This week, Jordan M. is on the move! TheLoops mini-east-coast tour includes meetings (and smiles) and events in Philly+NYC. #CustomerSupport #CustomerSuccess #AI

“How should I approach the topic of deploying AI that my team will actually adopt and use in their day to day for CX?” We thought Samantha Bellach’s advice on this topic last week was such a great answer. You can discuss AI adoption with your team in all-hands calls, talk about AI, upskilling and the benefits of boosting efficiency on 1 on 1s but we love picking up use case ideas from your team firsthand! “If you could wave a magic wand, what would you improve?” For more of Sam’s insights on Planning for 2025 including people management, data prep, and agent efficiency, go here >>> https://lnkd.in/g9jEVGBp #AI #CustomerSupport #Copilot

One of the key themes that emerged during our Fireside chat this past week with Mark McKercher and Samantha Bellach may not surprise you! But it’s worth repeating. AI is not just chatbots and customer facing. Don’t overlook AI for CX ops especially when it can reduce the amount of high effort, low impact work teams are currently doing and free up their team instead for tasks that have much greater value and impact. The upside is AI for internal use also reduces your team’s burnout, attrition and ramps new hires faster, too. We’ll have the blog recap up next week but you can watch the replay by signing up for it here: https://lnkd.in/g9jEVGBp Here’s a quick clip from Mark speaking to a very powerful question leaders should be evaluating: do we have the right architecture in place to help our agents and managers drive business outcomes? #AI #CX #CustomerSupport

Two weeks from today, join our CEO+Co-Founder Somya Kapoor, Aytakin Aliyeva??and this all-star line up at the Femigrants Foundation empowering brunch in Palo Alto. Saturday 10/5, 12:00 pm-3:30 pm pst. More details here: https://lnkd.in/gf2PPUsM #WomenInTech #PaloAlto

While the terms Agentic AI, Digital Assistant and Autonomous Agent are synonymous, 'Copilot' is not. From Basic to Extendable to Advanced Copilots, each offers vastly different capabilities. ? If maximizing agent productivity and overall company efficiency is a key goal for 2025, then?Agentic AI and Advanced Copilots are essential tools you can't afford to overlook. ? Dive into our?latest blog post where we define various Copilot types and reveal why those powered by Agentic AI should be at the forefront of your strategic planning. #AgenticAI #CX #CustomerSupport

We often talk about breaking down the internal silos in our companies, but we want that same ethos to extend to the Support, CX and post-sales community as well. AI is moving FAST and it’s also hard to believe how quickly 2025 is approaching. The landscape is changing, and teams are facing unique challenges as it pertains to 2025 planning. Don’t go at it alone. Next Tuesday, September 24th, at 11:00 am PST join us for our Fireside chat with Mark McKercher and Samantha Bellach. We will be discussing: -The future of AI in Support Operations for 2025 -Enhancing agent productivity -Streamlining workflows for improved efficiency -Aligning support strategy with cross-functional teams -Staying ahead vs falling behind If you want fresh ideas and practical strategies to enhance your approach to 2025 planning, reserve your spot by signing up below! Replays are always shared if you can’t make the live session. ?? Date: 9/24/2024 ?? Time: 11:00 AM, PST See you there!