Theia Institute

?? New course alert! ?? Free/unlocked for all. What’s the biggest challenge boards face in the age of AI??Spoiler alert: It’s not just implementing the tech; it’s rethinking how we lead—with strategic foresight, ethical leadership, and the courage to innovate. In my latest course, I had the privilege of interviewing AI Startup CEO Dr. Lisa Palmer to tackle some of the most pressing questions facing boards today: ?? How can leaders stay ahead of AI’s impact and guide their organizations through the journey? ?? Why is business value creation the key to AI success? ?? How do you foster innovation and push for AI investment when ROI isn’t immediate? ?? What are the often-overlooked ethical and legal risks of AI adoption? Check out this course today! #AI #BusinessStrategy #AILeadership #BoardLeadership #FutureOfWork

?????? ?????????? ?????? ???????? ???????? ???? ?????? ?????????????????? ???????? ?????? ?????? ???????????????? ?? ???????? ???? ??????????????? ?? ?????? ???? ???????? ???? ?????? ?????????? ???? ??????! In today’s fast-paced business environment, especially in areas like AI, Generative AI, and Enterprise Automation, relying on a single C-suite hire might seem like a traditional move, yet it could do more harm than good. ?? ?????? ?????????????????? ?????????? ???????????? ?????????? ?????? ????????????, ?????????? ?????? ?????????????? ???????? ?????????????? ???? ???????? ?????? ????????’?? ????????????????????, and not always for the better. ?? ?????????? ???? ?????????????????? ???????? ????????????????? Instead, consider fractional leadership. ?????????????? ???????????? ?? ?????????? ???? ??????????????, ???????? ???????? ???????? ?????????????????? ???? ???????????????? ??????????, ?????????????? ???????????????????????? ???? ?????????? ???????????????????? ?????? ???????????? ???????? ?????????????? ?????????? ?????????? ???? ?????? ??????????. This collective intelligence not only reduces risk, yet also fosters a more dynamic, adaptable approach to tackling complex challenges. ?? ?????? ???????????? ???????? ?????? ???????? ?????? ?????? ???????? ?????? ?????????????? ???? ????????? In today’s world, it’s about agility, speed, and informed decision-making. Let’s talk about how fractional yet ‘Leading Bravely’ with #Bravespace leadership can elevate your business. #AI #CAIO #GenAI #MindsetChange PEX Network Gartner Peer Experiences Theia Institute? VOCAL Council InsightJam.com GBI Impact Bot Nirvana ????????????: The views within any of my posts, or newsletters are not those of my employer or the employers of any contributing experts. ???????? ?? this? feel free to reshare, repost, and join the conversation.

Wiley just offered me a book deal - so fun! ?? Every day as an entrepreneur brings new adventures ???? For those in my network who’ve been through the process, what’s your best #advice for a first-time author? #Entrepreneurship #BookDeal #LearningJourney #AppliedAI

Data management, when done poorly, results in both diminished returns and extra costs. Hallucinations, for example, which are caused by bad data, take a lot of extra time and money to fix — and they turn users off from the tools. But some IT leaders are getting it right because they focus on three key aspects. Kari Ann Briski, Doug Shannon ??, Klara Jelinkova, Harvard University, NVIDIA #genai #bigdata

LinkedIn started harvesting your posts this week - to train their models. With no notice. This means that any content that you write, pictures or videos, celebration announcements - anything you add here - will be used by LinkedIn and their affiliates for commercial purposes. At a minimum, this means that your expertise is being used - at scale - without your intentional consent. I’ve changed my privacy settings to stop this from happening. Here’s the one-click opt-out link if you’d like to do the same: https://lnkd.in/epXegviz Please ?? reshare as I suspect the algorithm will not be our friend on spreading this message.

#Shellprogramming skills are pretty portable between #Linux, #BSD, and #macOS, but some of the underpinnings of macOS are non-standard. It helps to remind yourself that macOS is *not* a standard #BSD #Unix variant; Apple's #Darwin based systems do a lot of embrace-and-extend under the hood. Here's a practical example that comes up often in the enterprise. Most #Linux systems export the current user's login name to the *LOGNAME* environment variable (often via sourcing /etc/profile) and may also export the user's default shell from the user's #GECOS record in /etc/passwd to the preferred shell (set by an application or the user) as the *SHELL* environment variable. The canonical way to get access to the user's default shell on most Unix-like systems is by parsing /etc/password or another NSS database with the *getent* utility, e.g. `getent passwd "$LOGNAME" | cut -d: -f7`. There are other means to do this on Linux too, but macOS doesn't provide this common #POSIX compatible userspace utility. Instead, Darwin relies on opendirectory(8) for storing and accessing GECOS records, requiring other tools to retrieve the information. You can query a user's GECOS record on Darwin like so: ```sh # directly from the Open Directory service, local or remote dscl . -read "/Users/$(id -un)" shell | awk '/^shell:/ {print $2}' # from the directory service's cache on the local system dscacheutil -q user -a uid "$(id -u)" | awk '/^shell:/ {print $2}' ``` Be aware that there are other ways to do this, too, but old school utilities like *whoami* have been deprecated in favor of `id -un`, and *finger* as implemented on most systems (e.g. via [x]inetd, or reading various #dotfiles from users' directories locally or over the network) is considered a security risk. In containers, especially with non-standard shells, or with centralized #IAM using #LDAP or #ActiveDirectory, you may have to match the local #userID to a remote #LDIF record to before grepping for the data you need. In addition, nsswitch.conf, PAM modules, NIS+, or other less-common data sources may need to be consulted and each will generally have specific utilities for looking up the stored or cached information that is equivalent to what's normally provided in the 7th GECOS field for each user on standard Linux and Unix systems. As always, your mileage may vary based on use case or implementation details. On the plus side, problems are rarely insoluble when you know where to dig for a solution!

In our exclusive interview with Doug Shannon ??, #Gartner Peer Community Ambassador, we take a deep dive into how #Automation enables enterprises to manage the data they need for #AI initiatives and the importance of investing in key platforms. We cover key areas including: ?? The importance of efficiently importing the most essential data. ? Being mindful of regulations across the world. ?? Minimise hallucinations through "grounding” the data. ?? The value of a service orchestration platform needed to train AI. Read the interview with Pat Brans now: https://hubs.la/Q02PFkKD0 #Automation #AI #Broadcom #Automic #AAI #DigitalTransformation #GartnerPeerCommunity #GartnerPeer Broadcom Broadcom Software Automation by Broadcom

Topics like #cybersecurity and #encryption are difficult to talk about plainly because they *are* complex. While it's usefully reductionist to tell users that HTTPS is more secure than unencrypted HTTP, it can also lead to oversimplification (and thus a lack of adequate #infosec funding) when designing and implementing #securitycontrols. Consider the following excerpted information I recently shared in one of the LinkedIn communities when trying to explain why a URL or TCP/IP socket *by itself* doesn't create a secure connection. --- The "HTTPS" in a URL is a URI *scheme* that is interpreted by the browser as an instruction to establish a TLS connection over which the HTTP protocol can be be negotiated. The actual TCP/IP transport layer handshake, TLS and HTTP protocol negotiations, and encrypted payload communications between client and server are handled in other layers. ## Useful References Hypertext, URIs, and Schemes : https://lnkd.in/eAxXE3wY : https://lnkd.in/ea6QBYM9 : https://lnkd.in/e7rWS3Q7 TLS (sometimes still referred to as "SSL" for historical reasons) : https://lnkd.in/ebqjX_Q4

?? Is Generative AI Just Cool, or Does It Really Have an Impact? That's the big debate in tech circles these days. A study led by researchers from Stanford University, MIT, and the National Bureau of Economic Research (NBER) sheds light on this question by examining the real-world impact of deploying generative AI in a customer support environment. Their analysis offers empirical evidence on how AI tools, specifically those based on OpenAI's GPT models, are transforming customer service operations at a Fortune 500 software company. The researchers employed a mix of methodologies: a randomized control trial (RCT) and a staggered rollout, encompassing around 5,000 agents over several months. By analyzing 3 million customer-agent interactions, the study assessed metrics such as resolutions per hour, handle time, resolution rates, and customer satisfaction (Net Promoter Score). To understand the AI's impact over time, dynamic difference-in-differences regression models were used. Here is what they found: 1. ?????????????????????? ?????????? ???? ????????????????????????: The AI tool led to a 13.8% increase in the number of customer queries resolved per hour, particularly benefiting less experienced agents. 2. ?????????????????? ?????? ?????????????????????? ??????: AI tools accelerated the learning curve for newer agents, allowing them to reach the performance levels of seasoned employees more quickly. 3. ???????????????? ???????????????? ????????????????????????: The AI deployment resulted in higher customer satisfaction scores (as shown by improved Net Promoter Scores) while maintaining stable employee sentiment. 4. ?????????? ?????????????????? ??????????: Interestingly, the AI support led to reduced attrition rates, especially among new hires with less than six months of experience. 5. ?????????????????? ??????????????????: The AI system reduced the need for escalations to managers, improving vertical efficiency. However, its impact on horizontal workflows, like transfers between agents, showed mixed results, suggesting more refinement is needed in AI integration. 6. ???????????????????? ???? ??????????????: The software wasn’t off-the-shelf; it was a custom-built solution tailored to the company’s needs using the GPT family of language models. This emphasizes the importance of context-specific AI applications for effective outcomes. For leaders, managers, and AI practitioners, these insights are invaluable—highlighting not just the potential of AI, but also the nuanced ways it reshapes workflows, impacts employee dynamics, and transforms customer experiences.So, does generative AI really make a difference? According to this study, the answer is a resounding yes—but it depends on how thoughtfully it is deployed. Link ?? to the paper: https://lnkd.in/ejhUfufz

Disclaimer: My post is *commentary* on the attached image. It is NOT itself a clickable poll, and I am not responsible for the original poll's question or options. All other opinions expressed are mine, although I hope you will read and agree with them! Without intent to name-and-shame, I present to you an exemplary case of why the #CISO and other experienced #cybersecurity professionals are generally presumed to be "just technologists" rather than strategic-level business enablers. See the attached screenshot of a poll that has already attracted more than 468 votes, but only five comments besides mine. Original author and group information have been redacted to protect the well-intentioned. My response to the poll is immediately below. I welcome all thoughtful and constructive responses! --- None of the poll options have any utility value in isolation, and as presented the only one that is even potentially related to authentication or authorization is a proxy server. Even so, a proxy server by itself can't prevent all forms of remote attacks. As an industry, we have *got* to stop treating cybersecurity as a purely technical problem with a fire-and-forget COTS solution. The belief in a technology-based silver bullet that exists independently of business strategy is the main reason #infosec is rarely treated as a first-class member of a company's senior leadership team.