Welcome, Kanhu Barik, to the FiveS team! Buckle up for an exciting ride ahead. Here’s to new beginnings & fresh ideas! . . . #WelcomeAboard #NewBeginnings #TeamFiveS #GrowthMindset #OperationsExcellence #MakingAnImpact #WorkCulture #CareerGrowth #NewTeamMember #FiveSDigital
FiveS Digital
IT 服务与咨询
Udaipur，Rajasthan 23,975 位关注者
Building the most reliable technology-led BPM partner globally, delivering impact sustainably.
关于我们
FiveS Digital is a technology-led Business Process Management organization with a meaningful customer and community-centric approach. Our core business revolves around Customer Experience, RPA/IPA-driven digital transformation, and Computer Vision/ML/ NLP. Going strong for 13 years now, we are making our presence felt in 9 locations across India. Our BPM delivery center in Navi Mumbai is India’s first diverse and inclusive BPM workspace. We speak and process 13+ languages and are a 3500+ family, growing each day. We are certified as a women-owned, diversity unit by WeConnect International, USA. As we grow exponentially, we have ensured that our commitment to diversity, equity, and inclusivity remains undiluted. Key verticals: Customer experience (CX): With the perfect blend of technology and humans-in-the-loop, we enable businesses to optimize the cost-to-serve a customer and improve customer experience (cx) at all touchpoints. We primarily focus on e-commerce/retail, healthcare, and insur/fintech verticals. Digital transformation: With the RPA/IPA-led automation practices, we have created a team of RPA developers, solving various business use cases and problems for our customers and saving millions of dollars. For digital transformation solutions, our focus is on retail, healthcare and BFSI businesses. Computer vision, ML, NLP: The fastest growing vertical that we have is data labelling and annotation, wherein we are helping businesses in the internet, automobile, e-commerce/retail, healthcare, safety and logistics businesses solve complex problems by building robust ML models through our data annotation, labelling, content localisation and moderation capabilities. Key Services: - Customer Experience (CX) management - RPA/IPA led digital transformation - Data Annotation - Chatbot - Contact Center - BPO - CRM - QMS - Data preparation
- 网站
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https://www.fivesdigital.com
FiveS Digital的外部链接
- 所属行业
- IT 服务与咨询
- 规模
- 1,001-5,000 人
- 总部
- Udaipur，Rajasthan
- 类型
- 私人持股
- 创立
- 2009
- 领域
- Document Management Services、Email/Chat/Customer Support Services、Call Centre Services、Back Office & Data Entry Services、Application Development、data annotation、digital transformation、robotic process automation、contact centre solutions、Chatbots、Quality process automation、UiPath、Kofax Total Agility、Automation Anywhere、data preparation、Customer experience、Data labeling、Quality Management System和Gen AI
地点
FiveS Digital员工
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Prakash Jain
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Vikas Malpani
Unlocking Growth for US Realtors & Businesses Through AI BackOffice Agents.
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Suresh Nair
Head of Operations, CX/E com Retail Ops/Marketplace Ops/Data Analysis and Interpretation/ Operations/ Service Delivery/ Client Management
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Nishant Narendra
Strategic & Transactional Quality | Learning & Development | LSSBB | Digital Transformation | Sales | Customer Experience
动态
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Women’s Day? Nah, it’s more like Women’s Era! From the boardroom to the frontlines, from coding to consulting, from strategizing to executing - our women are at the heart of everything we do! And let’s be real, it’s not just about one day of appreciation posts and flowery messages, it’s about creating a lasting impact, it’s about ensuring that diversity isn’t just a checkbox but a culture - where voices aren’t just heard but amplified, and where opportunities aren’t just given but also?created. With a 50% diversity ratio and 40% women in leadership, shaping their futures with us, we’re not just talking the talk, we’re walking it, running it, and owning it! To the women who lift as they climb, shatter glass ceilings like they were never there, and make power moves without asking for permission. Happy Women’s Day, and?let’s be honest, every day is?our?day! Nidhi Sah | Pooja Sharma | Leena C C | Naina Gallani | Savia Parrie | Shalini Chouhan | Priya Chhabra | Sonali Mansingh Nayak | Sunita Soni | Keerti Chauhan | Rukaiya Fatima Sharib abbash | Bhaswati Roy Chowdhury | Nikita Kunwar | Shreya Jain | Sadaf Patil | yasmin sayed | | Runa Laila | Manjula Pujar | Kritika_ Rawat | Suhani Kesharvani | sarita siddh | Pinky bairwa | Sajda Sheikh | Madhubai Haibatti | Jasleen kaur | Jyoti Kumari . . . #WomenOfFiveS #BreakTheNorm #BuiltDifferent #InternationalWomenDay #FiveSDigital #WomenOwned #WeConnect #IWD2025 #WomensDay #WomenInLeadership #EmpowerWomen #WomenAtWork #WomenInBusiness #BossLadies #WomenSupportingWomen
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WHAT A WEEK! From the?CX Annual Symposium 2025, in Udaipur?to the?19th Edition CX Strategy Summit & Awards 2025, in Mumbai, it’s been an absolute rollercoaster of energy, ideas, and non-stop action at two back-to-back huge events! We met?200+ CX leaders exchanging insights, debating the future of AI-driven customer experiences, and diving deep into the biggest challenges and opportunities shaping the CX landscape. Conversations ranged from?automation and AI to hyper-personalization and customer trust, because, let’s be real, CX is evolving at lightning speed, and staying ahead of the curve is the only way forward! But it wasn’t all work, we had fun, played games, engaged in insightful speaker sessions, and soaked in some game-changing perspectives. The energy was infectious, and the learning? Next level! The best part? it was all about?building connections, learning from the best, and sharing our vision for the future of CX. FiveS Digital?&?CxFirst.ai?(our partner company)?stole the show! We showcased how businesses can?level up customer interactions and reduce costs. If last week was any indication, 2025 is going to be BIG!!! To everyone who stopped by, shared their thoughts, and made these events unforgettable - y'all were outstanding! On to the next! Kapil Sharma | Lakhan Joshi | CA Dharmendrasinh Sodha | Nidhi Sah | srikant sahani | Shimmachalam K | Prakash Jain | Sumeet Vohra | Suresh Nair | BK Mishra | subhash chandra | Ropom Lahiri | Nirrjhar Karenjai | Pooja Sharma | Sameer Agarwal | Savia Parrie | Satya Narayan Sharma | Aniket Sahay | Kanishka Lihala | ET BrandEquity | CXfirst.ai | UBS Forums Pvt. Ltd. . . . #CXRevolution #FutureOfCX #FiveSDigital #CXFirst #Udaipur #Mumbai #CXAnnualSymposium2025?#CustomerExperience #TheFutureIsNow #NextGenCX #ETCXAnnual #ETBrandEquity #DigitalTransformation #Events2025 #CXStrategySummit #UBSForums #IndustryEvents
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Here’s a rewind of the highlights from #February. . . . #Februaryhighlights #teamcelebrations #FiveSDigital #lifeatFiveS #employeeengagement #workplaceculture #rewind #growingtogether
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City of Lakes & CX That Makes Waves - Day 2 at CX Annual Symposium 2025! Kapil Sharma | Lakhan Joshi | CA Dharmendrasinh Sodha | Nidhi Sah | srikant sahani | Shimmachalam K | Prakash Jain | Sumeet Vohra | Suresh Nair | BK Mishra | subhash chandra | Ropom Lahiri | Nirrjhar Karenjai | Pooja Sharma | Sameer Agarwal | Savia Parrie | Satya Narayan Sharma | Aniket Sahay | Kanishka Lihala | ET BrandEquity | CXfirst.ai . . . #FiveSDigital #CXAnnualSymposium2025 #CustomerExperience #LiveFromUdaipur #TheFutureIsNow #NextGenCX #ETCXAnnual #ETBrandEquity #Udaipur #DigitalTransformation
Day 2 at CX Annual Symposium 2025 – Let’s Talk CX Impact! Kicking off another power-packed day in Udaipur, where innovation meets heritage! Today, Kapil Sharma joins top CX leaders in a high-energy panel discussion on: Is Customer Experience a Cost Center or a Profit Maker?_ The verdict? CX isn't just an expense, it’s the ultimate growth engine! A seamless experience boosts LTVs, loyalty, and drives bottom-line impact like nothing else! Last night was straight out of a dream—Udaipur’s royal vibes, culture, and warmth set the perfect stage for epic convos and next-level networking with CX legends! And oh, Dal Baati Churma? Absolute fire! Stay tuned for more insights! Rudraksh (Rudy) Singh Parmar | Nidhi Sah | Gourav Gangani | Savia Parrie | Kanishka Lihala | ET BrandEquity | FiveS Digital . . #CXFirst #CXAnnualSymposium2025 #AIinCX #CustomerExperience #LiveFromUdaipur #TheFutureIsNow #NextGenCX #ETCXAnnual #ETBrandEquity #Udaipur #CXInnovation #FutureOfCX
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Khamma Ghani, Udaipur! The FiveS Digital team is LIVE at CX Annual Symposium 2025, bringing the power of AI, automation, and human intelligence together to redefine the CX playbook, because the next big shift starts NOW! Let’s talk, collaborate, and revolutionize your CX together! Kapil Sharma | Lakhan Joshi | CA Dharmendrasinh Sodha | Nidhi Sah | srikant sahani | Shimmachalam K | Prakash Jain | Sumeet Vohra | Suresh Nair | BK Mishra | subhash chandra | Ropom Lahiri | Nirrjhar Karenjai | Pooja Sharma | Sameer Agarwal | Savia Parrie | Satya Narayan Sharma | Aniket Sahay | Kanishka Lihala | ET BrandEquity | CXfirst.ai . . . #FiveSDigital #CXAnnualSymposium2025 #CustomerExperience #LiveFromUdaipur #TheFutureIsNow #NextGenCX #ETCXAnnual #ETBrandEquity #Udaipur #DigitalTransformation
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FiveS Digital x?CXfirst.ai! Our partner, CXfirst.ai, is LIVE at The Westin, Mumbai for the "19th Edition CX Strategy Summit & Awards 2025" Get ready for a day filled with AI-driven CX innovations, expert insights, and future-forward strategies that are shaping the next era of customer experience. Meet the?CXfirst.ai?team, explore cutting-edge solutions, and discover how AI is redefining CX like never before! Join the conversation with Rudraksh (Rudy) Singh Parmar and Maninder Singh! Kapil Sharma | Lakhan Joshi | CA Dharmendrasinh Sodha | Nidhi Sah | srikant sahani |?Shimmachalam K?| Prakash Jain | Sumeet Vohra | Suresh Nair | BK Mishra | subhash chandra?| Ropom Lahiri?| Nirrjhar Karenjai | Pooja Sharma?| Sameer Agarwal | Satya Narayan Sharma?| Aniket Sahay?| Kanishka Lihala | UBS Forums Pvt. Ltd. . . . #CXStrategySummit #UBSForums #TheFutureIsCX #AIinCX #CustomerExperience #LiveFromMumbai #CxFirstAI #DigitalTransformation #CXInnovation #FiveSDigital
Ladies & Gentlemen, the CX game is on! Meet us TODAY at The Westin, Mumbai for the "???????? ?????????????? ???? ???????????????? ???????????? & ???????????? ????????." We’re here to talk all things AI, CX, and the future of customer interactions. Let’s connect, exchange ideas, and explore how innovation is shaping next-gen experiences. Swing by, say hi, and let’s make CX superior together! Rudraksh (Rudy) Singh Parmar Maninder Singh Kapil Sharma Gourav Gangani Kanishka Lihala UBS Forums Pvt. Ltd. . . . #CXStrategySummit? #ubsforums #cxinnovation #TheFutureIsCX?#cxtrends #AIinCX #CustomerExperience #LiveFromMumbai #CxFirst.ai?#Mumbai #AI #ML #customerintelligence #DigitalTransformation #CXO #cxinsights
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From stepping in to stepping up!?Arokiaraj John philip proves that when you put in the work, success follows and this is just the beginning! . . . #EmployeeJourney #CareerGrowth #ProfessionalGrowth #SuccessStory #LifeAtFiveS #CareerDevelopment #WorkplaceExperience #EmployeeExperience #WorkplaceCulture #GrowthMindset
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“Redefining Customer Support for a Leading Home Appliances Brand!” When customer support is spread across multiple channels without a centralized system, inefficiencies skyrocket - leading to high response times, escalations, and poor customer experience. That’s exactly what we tackled for a trusted leader in home appliances. Challenges they faced: ?? Fragmented support across WhatsApp, email, calls, and social media ?? No centralized monitoring or reporting ?? High response times & inefficiencies Our Game-Changing Solution: ?? Streamlined inbound calls with IVR & CTI pop-ups for seamless interactions ?? Whatsapp automation via a CRM and in-house solution to handle complaints, scheduling and installations ?? Integrated social & email support with structured workflows ? The Impact? ?? 40% automation in interactions, reducing agent workload ?? 30% improvement in efficiency through structured workflows ?? 20% faster resolutions and a 15% rise in customer satisfaction ?? 25% drop in escalations with proactive concern management Customer experience is at the top of everything we do at FiveS Digital, and this transformation is proof of how the right tech and strategy can drive real impact! Want to optimize your customer support? Let’s connect! Reach out at [email protected] . . . #CustomerExperience #DigitalTransformation #BPM #TechForGood #FiveSDigital #CustomerSuccess #CX
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Seeing our people grow and evolve is what drives us. Cheers to Ghausia H. on this amazing journey! . . . #EmployeeJourney #SuccessStory #CareerProgress #TeamFiveSDigital #CareerPath #LifeAtFiveS #EmployeeStory #Growth #InspiringGrowth #WorkplaceSuccess #DedicationPaysOff #ProfessionalGrowth
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