The Success League

?? From CSM to CS Leader—Are You Ready? Going from managing customers ?? managing a team is a big step—but there are specific skills that can set you apart. ?? Join Whitney Littlewood, Director of Enablement at The Success League, for a live 90-minute interactive workshop where you’ll learn the most in-demand leadership skills to get noticed and step confidently into a CS leadership role. ?? But we’re not just here to help you land the job—we want you to thrive in it. That’s why we’ll also cover the biggest promotion traps and the critical questions to ask before making the move. Expect real-world discussions, breakout sessions, and hands-on learning with CSMs from around the world. Limited to 25 attendees—save your spot today! ?? Wednesday April 9, 2025 at 8am PST / 11am EST / 4pm GMT Learn more and register via link in comments ??

?? Is your customer at risk? While obvious signs like declining usage or negative surveys are common red flags, there are more subtle indicators that can help you spot potential churn early. ?? In her latest blog, Kristen Hayer outlines five less common, but equally important, signs of customer risk—such as shifts in market conditions or decreased internal advocacy. Learn how to proactively address these issues and build stronger, longer-lasting relationships with your customers. ?? Check out the full blog post for strategies to tackle these subtle risks. #CustomerSuccess #Leadership #CustomerRisk #ChurnPrevention

It's not too late! You still have time to sign up for tomorrow's FREE session on mastering goal setting for long-term growth?in Customer Success. ?? ?? Join?in as our Founder?& CEO, Kristen Hayer, walks you through strategies for setting goals to improve retention rate, revenue, and growth leading to lasting customer satisfaction. Webinar: Thursday, March 20th at 9:30am Pacific / 1230pm Eastern #CustomerSuccess #Leadership #GoalSetting GUIDEcx Registration link in comments ??

In her latest blog, Kristen Hayer highlights the importance of human empathy in designing exceptional digital customer experiences. While AI can handle technical tasks, it’s the human touch that anticipates emotions and transforms a functional solution into a memorable one. ?? ???? Kristen shares her thoughts on how to create digital experiences that go beyond the basics and truly resonate with customers. Check it out! #CustomerSuccess #Leadership #CustomerExperience #DigitalJourney

Psst...It's not too late to hop into our ?? Leading as a Director ?? training program that starts next week! Whether you're an aspiring manager aiming for a future director position, or a first-time director navigating new challenges, this Leadership program covers everything you need to succeed. Taught by Kristen Hayer, this online, expert-led, seven-class series covers the following: ?? Developing & Leading Managers ?? Understanding Financial Reporting ?? Collaborating Cross-Functionally ??? Planning Strategically ?? Leading CS Operations ?? Reporting Up & Out ??? Building Your Team Classes are held on Tuesdays at 8am Pacific / 11am Eastern from March 18-April 29, 2025. Register today and get ready to gain the skills, confidence, and tools that you need to succeed as a Customer Success Director. ?? #Leadership #CustomerSuccess #OnlineTraining #SkillsDevelopment

Ready to take your leadership skills to the next level? ?? The Success League's upcoming Leading as a Director training program, taught by Kristen Hayer, is here to help you transition into a Director role with confidence! Whether you're an aspiring manager aiming for a future director position, or a first-time director navigating new challenges, this program covers everything you need to succeed: ? Leading other leaders ? Understanding financial reports ? Cross-functional collaboration ? Strategy development ? Building and balancing high-performing teams ? Driving growth and impact across your organization Dates: Tuesdays at 8am Pacific / 11am Eastern from March 18 - April 29, 2025 Reserve your seat today (via link in comments) and gain the tools, skills, and confidence you need to succeed as a CS Director. #Leadership #CustomerSuccess #CareerDevelopment

Don't miss Kristen Hayer in a GUIDEcx webinar on?how well-defined goals can drive long-term growth in Customer Success. When: Thursday, March 20th at 930am Pacific / 1230pm Eastern Register today via link in comments. #CustomerSuccess #Leadership #Goals

?? Is Holacracy the future of work, or is there more value in strong leadership? While some companies are embracing flat, manager-less structures, the reality is that great managers play a crucial role in team alignment, performance, and growth. In Kristen Hayer's article, she dives into why management should not be a step in the promotion ladder but a discipline to be learned. Instead of removing managers, she argues we should focus on developing strong leaders who can guide teams to success. ?? Read the full article to explore why investing in leadership development is key for any organization. #CustomerSuccess #Leadership #Management #Holacracy

Are you ready to transform your Customer Success program into a high-performing powerhouse? ?? Don't miss out on The Success League’s Structuring Your CS Program leadership training course, starting this week! This live, instructor-led course is led by our Founder & CEO, Kristen Hayer, and will guide you through key components of building a world-class CS program, including: ? Starting with Segmentation ? Mapping Customer Journeys ? Designing an Onboarding & Enablement Program ? Mapping Digital Journeys ? Planning a Team Structure ? Developing Compensation Plans ? Selecting Tools ??? Classes run every Wednesday at 8am Pacific / 11am Eastern from February 26 to April 9, 2025 (7 sessions in total). Whether you're looking to refine your existing strategy or create a brand new one, this course will help you build a solid foundation for success. ?? Reserve your spot today! Register via link below ?? #CustomerSuccess #Leadership #OnlineTraining

?? In the ever-evolving landscape of customer success, it's crucial to recognize that one-size-fits-all strategies don't always work. For SMBs and non-SaaS industries, the approach must adapt to unique challenges like time-saving priorities, passion-driven businesses, and limited resources. ?? Check out this insightful article co-written by Boaz S. Maor and Kristen Hayer, where they share key takeaways on how CS teams can better serve SMBs, education, healthcare, finance, and more—focusing on industry-specific cycles, needs, and engagement strategies. ?? Read the full article to learn more about these evolving CS strategies and how to build stronger customer relationships. #CustomerSuccess #SMBs #NonSaaS #Leadership