Service Council?

In this season of Thanksgiving, one of the things that all successful companies and leaders should be thankful for is the great teams that drive their success. When you can, you should recognize that hard work publicly. Luckily, we get to do just that today by happily announcing Lauren Wheir Slater's promotion to Vice President of Marketing of Service Council! Congratulations, Lauren, you are vital to our efforts in so many ways, and we look forward to your continued growth and all the wonderful plans we have for the future!

Sustainability is becoming an indispensable part of corporate strategy for many companies. In 2022, 96% of the companies in the S&P 500 Index published sustainability reports, while this figure in 2011 was merely under 20% according to the Governance & Accountability Institute. Has this represented a transformational shift in the definition of strategic priorities, the allocation of resources and the strategic differentiators? Or is incremental reporting simply checking a box? Join the inService? Podcast Live on Thursday, November 21st at 9am EST, as Dr. Arzum Akkas, stops by the studio. Pulling from her professional experience and her academic expertise, she’ll share her perspective on how multiple practices across the supply chain can reduce an organization’s environmental impact while accounting for the necessity of building a business case. Arzum Akkas is an associate professor at the Isenberg School of Management, UMass Amherst. She holds a Ph.D. in Engineering Systems and a Master’s degree in Supply Chain Management from MIT. Before becoming an academic, she worked in industry for 8 years as a management consultant at the strategy and operations firm Archstone Consulting, an operations manager at PepsiCo, and a business systems consultant preselling and implementing solutions of the supply chain software Blue Yonder. Her research has been published at leading academic journals including Management Science, Manufacturing and Service Operations Management, and Production and Operations Management.

Tune in to the inService? Podcast Live this morning at 9am EST as Supply Chain expert, Dr. Arzum Akkas, shares her perspective on how multiple practices across the supply chain can reduce an organization’s environmental impact while accounting for the necessity of building a business case: https://lnkd.in/g9i_QmKq #supplychain #sustainability #service #inservice #podcast

Supply chain and service leaders, don't miss the next episode of the inService? Podcast Live on Thursday, November 21st at 9:00am EST, as supply chain expert Dr. Arzum Akkas, stops by the studio. Pulling from her professional and academic expertise, she’ll share her perspective on how multiple practices across the supply chain can reduce an organization’s environmental impact while accounting for the necessity of building a business case. #supplychain #service #sustainability #podcast

Did you know that RL People and Service Council have partnered together to help service leaders tackle their worker and talent challenges? If you are interested in learning how we can help support your organization’s or individual talent journey, please get in touch: https://bit.ly/3CEIXje

When considering disruption in the service industry, we often think of large-scale changes, such as moving to predictive models or treating services as profit centers. These macro-level shifts are essential for transformation, yet what sets leading organizations like TOMRA and ACCO Engineered Systems apart is their focus on micro-level changes as well?? https://lnkd.in/gpwprpHZ #smarterservices #IFS #ACCO #TOMRA #innovation #data

Sustainability is becoming an indispensable part of corporate strategy for many companies. In 2022, 96% of the companies in the S&P 500 Index published sustainability reports, a whopping 76% growth from 2011. Has this represented a transformational shift in the definition of strategic priorities, the allocation of resources and the strategic differentiators? Or is incremental reporting simply checking a box? Join the inService? Podcast Live on Thursday, November 21st at 9:00am EST, as supply chain expert, Dr. Arzum Akkas, stops by the studio. Pulling from her professional experience at companies like PepsiCo, and her academic expertise at the University of Massachusetts Amherst and Massachusetts Institute of Technology, she’ll share her perspective on how multiple practices across the supply chain can reduce an organization’s environmental impact while accounting for the necessity of building a business case.

In 2024, service leaders zeroed in on Service Innovation as their top priority, but how have their KPIs evolved since then? The Service Council has rolled out our 2025 KPIs and Metrics survey to discover if the metrics being tracked truly empower leaders to reflect on past performance and craft future strategies. Plus, we aim to reveal what success looks like for top-tier service organizations. Join the conversation here: https://bit.ly/3CsPf5l

We've already gotten a lot of interest for Service Council's exciting new research effort, The Voice of the Contact Center Agent survey! Ready to uncover the challenges, career aspirations, views on management and more of your contact center and support agents? Learn how you can distribute it to your employees and benchmark against best-in-class organizations: https://bit.ly/4fMzO6a

Service Innovation was the #1 focus area for service leaders in 2024, but how have KPIs adapted? Service?Council?has launched our?2025 KPIs and Metrics?survey to uncover whether the metrics service leaders are tracking are empowering them to understand the past and shape future strategies, as well as learn what attainment looks like for the Best-in-Class service organizations. Participate here: https://bit.ly/3O7be48