Service Council?

Attention service supply chain experts! ?? We need your voice! Dive into our 2025 State of Service Supply Chain survey and share your valuable insights on emerging trends and challenges. Your input is crucial in shaping the future of service supply chains. Join us today: https://bit.ly/4iKoLMs #SupplyChainSurvey #IndustryInsights

Please join us in giving Nick Cribb, DFS a warm welcome to the Service Council Industry Advisory Board?? Nick is President of SAM Service INC, a commercial cooking equipment, refrigeration & HVAC service company based in Georgia. Nick joined SAM Service in 2012, rising quickly through the ranks, where he is focused on driving innovation and collaboration throughout the organization. Nick is a natural leader with a passion for helping others succeed, and a willingness to share best practices to help shape the industry. We are thrilled to add his expertise and leadership to our community!

How is the service leader's mindset evolving when it comes to #AI? Aquant's Tim Burge discussed this and more on last week's inService Podcast Live. Watch the full episode here --> https://lnkd.in/dMz2HiB6

For years, service organizations have measured the success of technology investments based on the return on investment. However, AI has flipped the script and brought into question some of the service leaders’ long-held assumptions. No longer just a standalone investment, AI is becoming ingrained throughout all aspects of service operations. As it moves beyond the limits of previous technology, service leaders must also move beyond outdated metrics to track its success and step into this new, AI-driven era of service. Tune into the inService? Podcast Live on Thursday, April 3rd, as we’re joined by Michael Hughes, Global Head of Service for Peak Scientific Instruments. Together, we’ll look at the implementation of digitization and AI within his service operations, and how they’re focusing on improving tools and technologies for technicians, rather than just ROI. He’ll discuss Peak Scientific’s AI journey, including how they hope to leverage AI to better shape the frontline experience, the challenges they want to solve and how they are moving beyond financial metrics to account for success. Mike Hughes is currently the Global Head of Service at Peak Scientific Instruments Ltd. His responsibilities include leading a global service organization of over 170 field service engineers and technical support specialists. He also directly manages the Global Technical and Training functions. His tenure at Peak Scientific has been marked by significant achievements, such as introducing Peak Visual Support, an AR based platform to enable enhanced remote troubleshooting and diagnostics. He also developed a strategic approach to service contract sales, based on installed base contract connection rate, on time warranty conversion and contract renewals, which has contributed to the company’s commercial growth. Mike’s background lies in Six Sigma and process improvement, across operational, technical and commercial roles. Mike’s passion lies in developing data-driven strategies that align with the company’s goals and customer satisfaction. His experience in field service and his role in enhancing service delivery at Peak Scientific highlight his commitment to customer centric operational excellence.

Mark your calendars for a very special episode of the inService Podcast, where we dive deep into the experiences, challenges and triumphs of women in service leadership. In this powerful conversation with QuidelOrtho colleagues and service leaders, Linda Tucci and Tammy DeWind, we’ll discuss the impact of leadership styles, the importance of mentorship, and strategies for creating inclusive work cultures that support women’s advancement. Join us on Tuesday, March 25th, at 12PM ET, as we unpack key issues like the "glass ceiling," unconscious bias, and how to balance assertiveness with collaboration as a woman in leadership. Whether you're a woman striving for leadership or an ally looking to make a difference, this episode is filled with valuable insights and actionable advice to help break down barriers and drive meaningful change. Industry veterans and colleagues for over a decade, Linda Tucci and Tammy DeWind both hold leadership roles in QuidelOrtho’s Technical Solutions Center, where they are responsible for the strategic direction and operations of providing remote technical support to customers and field escalation support.

Join us TODAY at 12PM ET for very special episode of the inService Podcast ??? Together with QuidelOrtho colleagues and service leaders, Linda Tucci and Tammy DeWind, we'll be diving deep into the experiences, challenges and triumphs of women in service leadership. In this powerful conversation we’ll discuss the impact of leadership styles, the importance of mentorship, and strategies for creating inclusive work cultures that support women’s advancement. Don't miss it! https://lnkd.in/d4ZX-9tf

Our 2025 Smarter Services Executive Symposium is bringing together an incredible lineup of mainstage speakers. From industry leaders to visionary thinkers, this is your chance to gain insights that could transform your business: ?? Joern Lindstaedt, Rolls-Royce ?? Stephanie Odom Amendola, Avanos Medical ?? Caroline H?ggstr?m Marklund, Vattenfall ?? Mike Rembelski, Entegris ?? Bob Lamendola, Ricoh ?? Elizabeth Dixon Learn more here: https://lnkd.in/ga4M44jJ #2025SmarterServices #Leadership #Innovation?

Mark your calendars for this Thursday, March 27th at 1PM ET! We're unveiling exclusive insights from one of our most anticipated annual surveys: The Service Leader’s Agenda. Discover the latest trends shaping the strategic service landscape, 2025 investment priorities, and the growing influence of service in shaping organizational strategies. You won't want to miss this! Sign up today: https://bit.ly/4kJJx0v

Service Council is pleased to announce the addition of James Gable to our Industry Advisory Board?? James is a transformational leader in global business with a proven track record of building highly valued teams that deliver financial results. He is a driver of strategic commercial and operational model innovation. James joined Hologic, Inc. in 2021 as the Sr. Director of Service Supply Chain for Global Services, where he transformed supply chain operations from a divisional focus to a global shared service supporting the US, EMEA, and APAC regions. Currently the Vice President of Global Services for Hologic, James previously served as the Director of Service Delivery for Stryker, a leading medical technology company. During his twelve-year tenure at Stryker, James held various supply chain, operational, and service leadership roles across three divisions. Welcome, James!

Are AI tools the key to attracting and retaining service technicians? Aquant's Tim Burge joined us on last week's inService Podcast Live to discuss why he thinks so! Watch the full episode here --> https://lnkd.in/gdbvNUUg