The Monitoring Association

In this season, we are reminded of the generous gifts of time and talent that you and your company has shared within our community throughout the year. Your engagement, collaboration, and commitment are the foundation of our shared success, and we are truly thankful for the opportunity to work alongside you. ? We wish you and your loved ones a joyful and peaceful Thanksgiving. May this season bring you warmth, happiness, and time to enjoy all that you are thankful for. TMA Board of Directors and Staff

Join us on Nov. 18th to learn how to take your customer service to new levels of engagement with GoTo Connect’s all new AI functionality. TMA member Sascha Kylau, OneTel Security and James Weldon, GoTo Solutions, will share how this cloud-based phone system and customer engagement software modernizes and centralizes your customer conversations. Register to attend at https://lnkd.in/eVC4bMuj

The Monitoring Association’s (#TMA) President Steve Butkovich honored four of TMA’s long-serving volunteers for their impactful contributions to TMA’s ASAP service with the 2024 Mel Mahler Award, formerly known as the President’s Award at the 2024 Annual Meeting in St. Thomas, U.S. Virgin Islands. The Mel Mahler Award is presented at the discretion of the TMA president in recognition of outstanding contributions within his/her tenure. The 2024 Mel Mahler Award recipients are Bill Hobgood, CommSys Incorporated; Jennifer Holloway, CIBC Bank; Daniel Oppenheim, Affiliated Monitoring; and Pam Petrow, Vector Security.? Read more at https://lnkd.in/esiPbBhf

Monitoring and emergency response has taken a giant leap forward with the release of #TMA's ANSI-accredited Alarm Validation Standard AVS-01 in January of 2023. If you'll be attending #ISCEast, don't miss "Public Safety & The Security Industry Working Together – Impacts of TMA-AVS-01 (Alarm Validation Scoring)" on Thurs., Nov. 21st at 2PM. Learn best practices about how the standard can be used to benefit your customers and business, and how public safety has adapted to the changes. Professionals from all sectors of the security industry, including end-users with proprietary GSCOs, and public safety personal from the law enforcement, fire, and ECC community are strongly encouraged to attend this important session. https://lnkd.in/e5jDdB63

TMA is pleased to welcome its newest member - Hightower Risk Associates, Inc. Consultant Steven Haase specializes in the development of innovative insurance products that address emerging risks associated with new technologies and evolving economic models. Learn more about Steven and Hightower Risk Associates at https://lnkd.in/e7qviUcW

We've reached capacity for in-person attendees @MonitoringAssoc 2024 #OPSTECH (WHAHOO!). Reg is still available for virtual attendance. Same access to presentations, recordings, and community! Get details at https://lnkd.in/eGxmWPEb

With 2025 now just weeks away - #TMA is looking for some insightful and empowering speakers for our three annual events! We're interested in SMEs in a variety of topics ranging from monitoring center leadership and operations to technology and beyond! Sharing your experience and knowledge is a great way to give back to your peers, profession, and industry. Give it some thought and submit a proposal at https://lnkd.in/eh77W9i

TMA is excited to announce that METCAD 911, the 911 center in Champaign County, IL, has officially gone live with the ASAP Service! METCAD is the 148th ECC nationwide to implement ASAP, reducing the time to dispatch emergency responders by an average of two minutes. This cutting-edge service is helping to streamline 911 operations by delivering alarm information directly to dispatch systems, ensuring faster, more accurate responses. Learn more about how ASAP is saving lives and improving outcomes across the country online at https://lnkd.in/eUgqQEP #PublicSafety #Innovation #ASAP?

We're thrilled to announce executive leadership consultant Kevin Waters, Clear Leader Group, will deliver the keynote address at the 2024 TMA OPSTech. He'll speak to the importance of aligning employees with the right roles to increase job satisfaction and productivity and explore how managers can recognize, and best address energy drains to prevent monitoring fatigue, improve focus, and increase job satisfaction in monitoring centers. Our gratitude to #SecurityCentral for providing our keynote and hosting a tour of their facility for the meeting attendees! A definite don't miss! There's still time to register to attend OPSTech in-person in Charlotte, NC or virtually from your device anywhere! Preview the full program and registration options on TMA's website at https://lnkd.in/eGxmWPEb