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The Mid-Atlantic CX Forum "Where CX and IT Meet"

The Mid-Atlantic CX Forum "Where CX and IT Meet"

IT 服务与咨询

Where CX and IT Meet

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Welcome to Mid-Atlantic CX Forum, a leading Customer Experience and Technology Leader Forum / Peer Group based in Philadelphia, PA. We are dedicated to fostering collaboration, knowledge sharing, and innovation among professionals in the field of customer experience and technology. At Mid-Atlantic CX Forum, we bring together industry experts, thought leaders, and practitioners to exchange insights, discuss emerging trends, and explore best practices in enhancing customer experiences through the effective use of technology. Through our engaging events, workshops, and networking opportunities, we aim to empower our members with the tools and knowledge they need to drive customer-centric strategies and deliver exceptional experiences. As a non-profit professional membership organization, all profits beyond operating expenses are used to sponsor STEM projects for underfunded youth education across the region. Why Join? ? Connect with like-minded senior CX and Technology leaders to focus on tackling your current business critical challenges and driving industry forward. ? Strategize and discuss relevant topics with senior leaders from outside of your organization to bring back and foster better alignment, communication, and collaboration to enable success on shared initiatives. ? Build meaningful relationships with solution providers matched to your business priorities to help accelerate your projects and deliver your objectives, without the pressure of sales cycles. ? Be a part of exclusive shared learning, market intelligence, and actionable insights enabling organizations to deliver transformative strategies. ? Give back through membership to the most underfunded youth schools across the region through direct funding of STEM programs and equipment.

网站
https://midatlantic-cx.com/
所属行业
IT 服务与咨询
规模
2-10 人
总部
Greater Philadelphia Area
类型
非营利机构
创立
2024
领域
Customer Experience Strategy、Technology Research、Digital Transformation、Artificial Intelligence、Employee Experience Technology、Contact Center、Enterprise Technology、Customer Engagement、Customer Contact Strategy和Strategic Technology

地点

The Mid-Atlantic CX Forum "Where CX and IT Meet"员工

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  • The Mid-Atlantic CX Forum "Where CX and IT Meet"转发了

    查看IMMERSE的组织主页
    IMMERSE

    5,224 位关注者

    Join Imerso and IMMERSE on April 24 for a dynamic live session exploring how AI + VR are transforming professional language training. This event will showcase real-world success stories and demonstrate how immersive technology: ?? enhances engagement ?? reduces learners’ anxiety ?? delivers personalized feedback. Featured speakers Kristin Smith, Tricia Thrasher, PhD, Roberta Fonseca, Antonio Schneider will share practical tips for companies and individuals new to VR or AI, with plenty of insights on how to integrate these cutting-edge tools into everyday business contexts. Whether you’re an HR professional, a language instructor, or simply curious about innovative learning solutions, this session will offer valuable perspectives on the future of corporate education. See you there! Register ??

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  • The Mid-Atlantic CX Forum "Where CX and IT Meet"转发了

    查看Katie Scott的档案
    Katie Scott

    Founder | I help IT & Rev leaders deliver better customer and employee experiences by selecting the right tech for THEIR unique needs, filling the gap in tech advisory & cloud distribution | Helicopter Mom | Go Birds ??

    Seeing posts about the upcoming The Mid-Atlantic CX Forum "Where CX and IT Meet" Q2 innovation summit on April 17th and wondering what to expect? Check out this brief highlight reel from our January summit to get a better idea ?? Sound ?? to get the full experience

  • Sharing for our network

    查看Sandra Fornasier, CCXP的档案
    Sandra Fornasier, CCXP

    Empowering tangible customer success in B2B partnerships through transformative customer experiences.

    Hello Customer Experience Advanced Leaders! Are you passionate about transforming the CX culture by designing and implementing organization capabilities that will inspire Autodesk, improve customer loyalty, and business growth across all touchpoints???It would be an honor to have you on my team. PS: Considering applicants from both the US and Canada.

  • The Mid-Atlantic CX Forum is pleased to announce Ntirety as our newest sponsor! ? As a community dedicated to connecting CX, IT, and Revenue Cycle leaders across the region, we recognize that secure digital infrastructure is fundamental to delivering exceptional customer experiences. Ntirety brings over 20 years of expertise in managed IT security and compliance solutions that ensure your customer data is secure, accessible, and properly structured to leverage AI and automation initiatives – addressing the core challenges our members face in today's digital CX landscape. ? Ntirety's participation will enhance our community by providing practical insights on securing and structuring customer data for AI/automation initiatives, expert guidance on creating the reliable data foundation needed for CX innovation, and access to their Compliant Security Framework that ensures data integrity while enabling advanced analytics. ? Their approach aligns perfectly with our mission of sharing "where the rubber meets the road" strategies rather than theoretical discussions. ? A portion of all sponsorship funds will support our mission of funding STEM projects for the region's most underfunded school systems. ? We're confident that Ntirety's practical expertise will be a valuable addition to our community of CX and technology leaders. Learn more at?ntirety.com #Cybersecurity #BusinessContinuity #RiskManagement

  • The Mid-Atlantic CX Forum "Where CX and IT Meet"转发了

    查看Genesys的组织主页
    Genesys

    303,204 位关注者

    Say hello to a ?????? Genesys Cloud CX package ?? We've combined all of the robust voice, digital, and WEM capabilities from our existing packages, PLUS: ?? Genesys Cloud Agent Copilot ?? Genesys Cloud Journey Management ?? 30 AI Experience Tokens Deliver the next level of experience with Genesys Cloud #CX: https://gsys.cx/4iPwUiN

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  • The Mid-Atlantic CX Forum "Where CX and IT Meet"转发了

    查看Trish Wethman的档案
    Trish Wethman

    Chief Experience Officer | Change Agent | Believer in the connection between CX, EX & Innovation

    Really excited to be representing The Mid-Atlantic CX Forum "Where CX and IT Meet" at Medallia’s Experience 2025 this week. The recognition of the contact center as THE key driver to deeper voice of customer understanding is central to the story. Deeper insights, real time coaching and root cause analysis are all enablers of driving feedback to action. Looking forward to bringing this learning back to our MACxF members at our Quarterly Summit on April 17! #customerexperience #customerservice #consumerinsights

    查看Medallia的组织主页
    Medallia

    130,926 位关注者

    Today, Medallia showcased 7 AI-powered capabilities onstage at #MedalliaExperience while CEO Mark Bishof painted his vision for the future of CX. 1?? Prescriptive Digital Experience Insights 2?? Digital Session Summarization 3?? Coaching Intelligence 4?? Intelligent Summaries 5?? Smart Response 6?? Themes with Generative AI 7?? Root Cause Assist “This is a pivotal point for the industry and a time when enterprise organizations must move beyond siloed, survey-centric programs,” said Bishof. Learn more about these 7 AI-powered capabilities: https://bit.ly/426raul

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  • ???Calling All CX & IT Executives!??? ? It is core to our mission that our community members gain valuable and actionable insights from our events.????When we select our topics and sponsors, we remain focused on ensuring the content is relevant to our members, offering critical perspectives on addressing the most significant challenges facing CX and IT executives today. ? At each of our educational events, we proudly commit to providing members with: ??Exclusive Insights into CX Trends and Innovations? ???Practical Strategies for AI Implementation in CX? ???Valuable Peer Connections and Networking Opportunities? ???Actionable Takeaways for Your Organization? ???Access to Thought Leadership and Best Practices? ???Extended Networking Time with Industry Leaders ? We're excited to invite you and your peers to our next in-person Summit event on Thursday, April 17th, focusing on "The Future of CX: AI, Security, and Performance Metrics". ? ????EXCLUSIVE OFFER FOR FIRST-TIME ATTENDEES! Want to experience firsthand what the MACXF community is all about? Comment "TICKET" below, and we'll slide into your DMs with a complimentary access code. ? Register Here: https://lnkd.in/ekFPF46D #CustomerExperience #CXInnovation #NetworkingEvent

  • We are thrilled to welcome?Marisa Tranchitella Foltz, MS Ed, as the newest member of The Mid-Atlantic CX Forum!?Marisa is a Security Awareness & Human Risk Management Specialist dedicated to protecting people through education and conversation. ?? Please join us in welcoming Marisa to the Mid-Atlantic CX Forum, where CX and IT professionals collaborate to drive excellence!

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  • Join us for?our Quarterly Summit?on April 17th?that focuses on "The Future of CX:?AI, Security and Performance Metrics" and is a great opportunity for local executives to come together and discuss their unique challenges and successes related to this theme. Who will gain value in attending our Summit? ?? Customer Experience Leaders?- Senior directors, VPs, and Chief Experience Officers who are navigating the implementation of AI-powered solutions to transform customer journeys, enhance personalization, and drive satisfaction metrics. Ideal for professionals responsible for omnichannel strategies who want to benchmark their CX maturity against industry peers. ?? Technology & Security Executives?- CIOs, CTOs, and CISOs responsible for evaluating and implementing innovative technology solutions while maintaining robust data governance frameworks. Perfect for leaders balancing innovation with compliance requirements who seek practical approaches to secure customer data across expanding digital touchpoints. ?? Revenue and Growth Executives?- CMOs, CCOs, and commercial leaders seeking to quantify how CX investments directly impact revenue growth, customer retention, and lifetime value. Particularly valuable for executives looking to build business cases for technology investments and measure ROI across the customer lifecycle. ?? Forward-Thinking Business Leaders?- Executives from diverse functions who recognize the strategic importance of customer experience in driving competitive advantage. Ideal for professionals seeking cross-industry perspectives, emerging technology insights, and meaningful peer connections to inform strategic planning. Our community members gain access to this event as part of their annual membership. First-time attendees interested in coming to check out the event and our community can get a free ticket by commenting "TICKET" on this post and you will receive the code via PM. Register here: https://lnkd.in/erwihxcS We hope to see you there! #ITConference #CXConference #AIConference

  • 查看The Mid-Atlantic CX Forum "Where CX and IT Meet"的组织主页
    The Mid-Atlantic CX Forum "Where CX and IT Meet"

    421 位关注者

    We're excited to share some of the valuable insights recently shared by our trusted solution partner Sprinklr’s latest white paper, "The Intelligent CX Revolution: How AI is Changing the Game." The insights shared in this research exemplify the caliber of thought leadership available exclusively to our community. ? As business leaders navigate the "Era of AI Everywhere," this research highlights a critical shift: customer experience has evolved from a departmental function to a strategic enterprise imperative. The paper reveals that while many organizations implement AI initiatives, true leaders differentiate themselves by moving beyond limited pilot programs to comprehensive AI-powered EX/CX transformations. ? The research identifies three crucial success factors that align with discussions heard at our recent forum events: ? 1???Organizations must prioritize data readiness and integration to create a unified customer insights fabric that powers effective AI implementation. 2???Addressing the workforce skills gap through strategic upskilling and role redesign is essential, particularly as AI reshapes traditional CX functions. 3???Developing robust CX-specific AI governance ensures ethical, secure deployment that maintains customer trust while driving innovation. ? This is just a glimpse of the actionable intelligence shared at our exclusive peer networking events.? ? By joining the Mid-Atlantic CX Forum, you'll connect with fellow IT/CX/Revenue/Ops leaders tackling similar challenges and gain access to cutting-edge research from partners like Sprinklr. ? Interested in reading through this research?? ????Comment LEARN MORE below and we'll send you a DM. #AITransformation #CXThoughtLeadership #CustomerExperience

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