KL Consulting & Coaching (The KLCC Group)

That is all…..

Don’t Trust Companies Who Put Customers First “Our customers are our number one priority,” is the oft-heard mantra of so many companies these days. “We put our clients first,” is uttered by so many CEOs one loses track. But there’s a problem with putting customers first. It means that employees come at least second. Customers should never be the priority.?People?should be the priority. Some of those people buy from us, some of those people work for us, and it’s only a behavioral difference. They are all people and all business decisions should be made considering the impact on the people who are on the receiving end of our decisions. All customers and employees should both be treated equally and treated well. Not because of what they do or how they are seen but because they are both people. Customers and employees both bleed red. Customers and employees both feel happy and hurt. Customers and employees both live to feel valued for the effort they exert and the expense they put forth.

In 2023, only 30% of managers and 23% of employees overall were engaged globally. When managers are engaged at work, non-managers are also more likely to be engaged. Remarkably, this correlation appears at the country level. Countries in the upper half of manager engagement are two times as likely to have engaged non-managers. While economic prosperity and labor protections have a strong correlation to less misery at work, engagement is more closely tied to interpersonal relationships with one’s manager. Gallup has found that 70% of the variance in team engagement can be attributed to the manager. An effective manager motivates team members, moving them from indifferent to inspired. Learn more in our State of the Global Workplace: 2024 Report. https://lnkd.in/gzxnc5XY

In recent conversations this week, it’s become apparent that there is a rise in the need for guides, coaches, mentors, and role models. The traditional hierarchical structure, often dominated by an ego-driven leadership style, is no longer sufficient. We need to pivot towards a human-centered approach that prioritizes talent management—not just from a resource standpoint but also from a deeply human perspective. Research consistently shows that organizations with strong employee engagement outperform their competitors. A Gallup study found that teams with high employee engagement are 21% more productive and experience 10% higher customer ratings. So, how do we cultivate genuinely effective human leaders? First, a culture of feedback is imperative. This encourages transparency and builds trust, allowing employees to feel valued and heard. When team members know their voices matter, they are more likely to invest their energy and creativity into their roles. Next, prioritize ongoing training and personal development for all staff, not just upper management. Empowering employees with the tools and knowledge they need to excel leads to better performance and higher job satisfaction. Then, *shift the narrative*. Especially in hospitality, but also in many other sectors, it’s time to redefine what leadership looks like. I encourage you to move away from the notion of the “boss” and towards the idea of a mentor or coach. Leaders should inspire, uplift, and facilitate growth rather than simply dictate tasks. This ego station needs to go. Let’s rebuild a framework that champions human connection, empathy, and growth. #Leadership #Hospitality #EmployeeEngagement #HumanCentered #TalentManagement #EmotionalIntelligence

Want to stand out in your career? Do the things people aren't doing. There's one thing that holds people back in their career... They don't pay attention to the small stuff. The stuff that all adds up over time, Into something much greater than the sum of its parts. Try developing these 7 career skills that will get you paid: 1. Getting Sh*t Done ?? ? Become someone who is known for getting stuff done fast. 2. Being Easy To Work With ?? ? Be someone who makes work smoother for everyone else. 3. Having a Growth Mindset ?? ? You want to be someone who is constantly learning. 4. Avoiding Drama ?? ? You're someone who keeps things calm. 5. Communicating Well ??? ? Learn to convey your ideas with absolute clarity. 6. Having a Sense of Humour ?? ? Be the person who can ease the tension (without going too far). 7. Giving 100% of Your Energy ?? ? Give everything you've got day in, day out. You don't need the discipline of an athlete to succeed. You just need to do the small things really well. Did I miss any skills from the list? Let me know in the comments ?? ?? Repost this to help your network get paid. And follow Chris Donnelly for more!

Agree?

Confidence, intelligence, self-assurance, compassion—these are just a few of the powerful things we’re celebrating on International #DayoftheGirl. Not only is it a day of celebration, but it’s also a time to highlight, discuss, and take action toward advancing girls’ rights, education, and opportunities worldwide.

Leadership isn't about age. It's about empathy. Why? The best leaders remember where they came from. They create the environment they wish they had. ?? Why this matters: → 70% of employees say empathetic leadership boosts job satisfaction → 61% say it increases productivity So, how can you be the leader you needed? ? Try these: 1?? Listen more than you speak You have two ears and one mouth for a reason. 2?? Offer growth opportunities Be the mentor you wish you had. 3?? Provide clear, constructive feedback Help them grow, don't just criticize. 4?? Trust your team Micromanagement kills motivation. 5?? Be vulnerable Share your struggles. It builds connection. Leadership isn't about being in charge. It's about taking care of those in your charge. → Great leaders lift others up → They don't pull the ladder up behind them → They create more leaders, not more followers Be the leader who makes a difference. Not just a difference in the bottom line. But in people's lives. -- ?? P.S. What's one thing you wish your first manager had done differently?

Thank you, Dr. Jeffrey O, and the International Hospitality Institute for including me on such a incredible list of hospitality educators. As a faculty member and program coordinator for Hospitality Management at Lynn University, I’m proud to be part of this recognition and the work we do in #highereducation. Thank you RT Good and Katrina Carter-Tellison for your continued support of our educational initiatives. I truly love what I get to do every day for this community and this industry! #hospitalityeducation

A huge thanks to Dr. James Downey for nominating me for this recognition! Excited to be the inaugural Hospitality Hero, and can’t wait to see who will get featured next! #hospitalityeducation