The CX Edge

New MHEDA Talks Podcast Dropped! Pivot Paths in Your Career with Brittany Neish Our CEO, Shari Altergott, recently interviewed Brittany, a Career Strategist and Founder of What You Do Matters, for MHEDA Talks. They discussed the importance of setting professional goals, understanding core values, and much more. They also took some time to talk about challenges faced by people just entering their careers, navigating workplace dynamics, the importance of mentorship and networking, career developments, and work-life balance. Brittany will be presenting at the 2024 Women in Industry Conference on Thursday, November 7th to dive further into professional development. To listen to this podcast, please click on the link in the comments section. #leadership #materialhandling #communication #careerdevelopment #podcast

New MHEDA Talks: Buddy Bockweg on AI & the Future of Work Host?Shari Altergott, Chief Experience Officer of?The CX Edge,?talks with?Buddy Bockweg, CEO of Vsimple,?about Artificial Intelligence (AI) and the impact that it will have on the future of the material handling industry. Buddy addresses the challenges of implementing various types of automation and the need for centralized data to enhance overall business processes. Key Topics Discussed - AI Beyond Marketing - Organizational Efficiency - Workforce and Job Roles - The Future of AI Click the link in the comments section to learn more about AI, automation, and the continuing future of the material handling industry. #podcast #ai #materialhandling #workforce #leadership

MHEDA Talks: Alex Chausovsky on Building a Data Driven Talent Strategy Shari Altergott, our Chief Experience Officer, recently spoke with?Alex Chausovsky?about building a data driven talent strategy focusing on the labor market. They discuss various labor market shifts and evolving worker preferences. Alex discusses what entering a period of normalcy in the labor market looks like and how employers must adapt by understanding company needs, providing flexibility, and managing processes. Senior management involvement is crucial in crafting and refining a talent strategy while HR plays a pivotal role in ensuring a successful approach. Learn more about highlighting the importance of gratitude, resilience, and positive energy in overcoming challenges. Key Topics Discussed - Labor Market Trends - Automation - Managing Processes & Procedures - Employee Satisfaction - Generational Shifts Click the link in the comments section to listen today!

New MHEDA Talks: Jason Lauritsen on Leading With Relationships Our CEO and host of MHEDA Talks Shari Altergott, spoke with?Jason Lauritsen?about the power of leading with relationships. They discussed how you can improve workplace experiences through clear communication and building relationships. Jason shared how treating work like a relationship can help organizations achieve their goals while prioritizing employee well-being. Regular one-on-ones and feedback are key to improving communication and accountability within the workplace. They also explored how the pandemic has changed employee expectations around flexibility and how intentional policies can balance work needs with individual preferences. Click the link in the comments section to listen to this podcast. #podcast #leadership #communication #management #relationships

New?MHEDA?Talks Podcast Dropped! Do you identify as an introvert or do you manage team members who you believe are introverts? If so, this is the podcast for you! Our CEO and self proclaimed introvert?Shari Altergott, had an eye opening conversation with?Matthew Pollard. They discussed introverts in the workplace and how their path to success is different than an extrovert. Matthew gave real life examples that demonstrate the importance of systems and processes for an introvert and how leaders can recognize that need to cultivate a plan for long-term success. He will also be a keynote speaker at the upcoming MHEDA Convention. The link to the podcast is located in the comments. #introverts?#podcast?#materialhandlingsolutions?#leadership?#communication

New MHEDA Talks Podcast Dropped! Shari Altergott, CEO of The CX Edge, recently had the pleasure of speaking with Nate Storey, President and CEO of Storage Solutions, about the upcoming MHEDA Convention. Networking is all about getting out of it what you put into it and this event has so much to offer! The MHEDA Convention is one of the premier Material Handling Industry Events of the year. If you have never attended and are interested in attending this year or if you have attended in the past, this is the podcast for you. The link to view this podcast is in the comments section. #materialhandling #materialhandlingequipment #podcast #networking #leadership

The definition and focus of the Customer Experience must go far beyond any one department or strategy. It must include strategies that focus on people, product, process and feedback initiatives and measurements. Being in business today means that you have no choice but to understand that customers expect an experience tailored to their needs, solving their problems or responding to their wants as they occur. If you are interested in improving your customer's experience contact us today!

New Website Content is the #1 way to drive qualified traffic to your website! Writing and publishing content can be one of the most important Marketing Strategies you can employ. It is also one of the hardest to execute correctly.? With over 20 years of experience in the Material Handling Industry we can write keyword rich content that will help you be seen as a thought leader. #contentmarketing #customerexperience #digitalmarketing #marketing

Are you interested in learning more about what the Customer Experience is actually all about? Last week our CEO, Shari Altergott had the opportunity to speak about all things CX on the "Heads Up Podcast" with Alex Reneman, President of Mountain Leverage. They discussed: - the importance of customer experience - how to implement it into your company’s strategy - how the minimum is not enough when focusing on CX - it's an all-in effort. As you look towards 2024 the Customer Experience will be a vital part of your growth strategy. This podcast will give you the foundation of how to get there. The link for the podcast is in the comments. #podcast #customerexperience #cxstrategy #cx #employeeexperience

New MHEDA Talks Podcast Dropped! Liz Richards & Jeannette Walker Past & Future Perspectives of MHEDA and the Material Handling Industry. Host Shari Altergott, Chief Experience Officer of The CX Edge talks with Liz Richards, MHEDA CEO, and Jeannette Walker, MHEDA Interim CEO about the leadership transition due to Liz’s approaching retirement on December 31, 2023. They reflect on past perspectives of the association and industry and look forward to the 2024 program schedule and future direction of MHEDA. Make sure to check it out today! The link for this podcast is in the comments. #materialhandling #materialhandlingequipment #podcast #leadership