The Beryl Institute

?? Jason A. Wolf, Ph.D., CPXP shares insights from Chapter 5 of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare—People Are the Primary Drivers of Experience. At its core, healthcare is humans caring for humans. The workforce is the driving force behind every care experience, and organizations must: ? Act on workforce needs—not just listen ? Foster engagement, wellness & growth ? Create sustainable, supportive environments When we prioritize the well-being of our workforce, we see improved engagement, better retention, and ultimately, better patient experiences. ?? Watch the video & get your copy: https://ow.ly/KbEB50V8pol #ReturnOnHumanExperience #PX #Healthcare #WorkforceWellbeing #TheBerylInstitute

Look forward to being with you there Russell Senger [at HIMSS Global Health Conference & Exhibition, maybe not in the t-shirt :)] I like you will be looking to see how organizations participating are truly taking on an experience purpose. From the lens of the #humanexperience, health information technology (#HIT) must be focused on: 1. Improving outcomes for patients and families in a measurable way 2. Making healthcare more accessible to those who seek care 3. Innovating to ensure efficiencies and new processes make care more seamless (i.e., not just #AI for the sake of having #AI) 4. Reducing the burdens and strains on the healthcare workforce 5. Ensuring the easy, safe, and secure transfer of data/information for both process and clinical excellence and better communication and practice overall. All of this can and should be the #truenorth for health IT as we elevate the humanity at the heart of healthcare. Look forward to meeting those who have these commitments and excited to hear your stories either here or in person next week! And do look for Russell Senger in that shirt and consider what does it mean to you? #humanexperience #patientexperience #himss #innovation HIMSS The Beryl Institute

Another great reflection of the diverse global perspectives that have comprised the pages of Patient Experience Journal over the last 11+ years. Thank you Melanie Meyfroyt (Knufinke), PhD and your co-authors for your contributions. Philips The Beryl Institute Geoffrey Silvera, PhD, MHA

"Reflecting on the 15-year journey since The Beryl Institute community was launched revealed something we had not explicitly considered. That a commitment to #humanexperience is not simply a nice idea to espouse as a community. It is a fundamental principle, an unwavering purpose. Human experience is our true north." #humanexperience #patientexperience #employeeegagemet #workforceexperience #humancenteredcare #personcenteredcare #equity #access #opportunity #leadership #innovation #community Mentioned in the article: The Beryl Institute | Patient Experience Journal Victoria Niederhauser | Dianne Marshburn | Sherri LaVela, PhD, MPH, MBA Vishal Bhalla, MBA,MS,CPXP,SPHR | Brian Carlson | Jennifer Carron Passon, MSOM, CPXP | Lanie Dixon MBA, FACHE, CPXP | Julie KennedyOehlert | Brant J. Oliver, PhD, MS, MPH, FNP-BC, PMHNP-BC Geoffrey Silvera, PhD, MHA Inspired by conversations with: Claire Snyman | Nicole C. | Amah KOUEVI | Marcelo Alvarenga, MD, MSc, CPXP | Rick Evans | Jennifer Purdy, LCSW, CPXP | Corey Kimpson, CPXP | Shannon Patterson, MSW, CPXP, FPCC | Tyler Gegen, MBA, CPXP | Joy Avery, RN, MSN | Cate Murphy, CPXP | Stacy Palmer, CPXP and more (not on LinkedIn). Thanks to all in our community for your unwavering commitment, your relentless pursuit of compassionate action, and your unbroken hope for the future.

?? Addressing Hospital Violence: A Call for Action ?? Violence in healthcare is escalating, putting the safety of patients, caregivers, and staff at risk. No one should feel unsafe while providing or receiving care. It’s time to take action and create environments where respect, safety, and protection are the standard. At The Beryl Institute, we are committed to supporting healthcare organizations in addressing this critical issue. Explore our resources designed to help navigate workplace violence, de-escalate conflicts, and foster a culture of mutual respect: ?? Restoring Safe Workplaces in Healthcare: https://ow.ly/gKYQ50V7RCx ?? Escalation Management: https://ow.ly/XIx150V7RCy ?? Workplace Violence in Healthcare: https://ow.ly/MN7j50V7RCA ?? Crisis Averted: Collaborative De-escalation Strategies: https://ow.ly/778s50V7RCz Now is the time to prioritize safety and well-being in healthcare. Join us in this movement to create a safer environment for all. #HealthcareSafety #EndWorkplaceViolence #HumanExperience #WorkplaceSafety

Enhance Your Patient Experience Knowledge—On Your Time! The On-Demand PX Learning Library provides a structured, self-paced learning journey designed to deepen your understanding of patient experience (PX). Built around the Body of Knowledge, these courses equip you with the skills to drive real impact in healthcare. ? Explore 15 courses ? Learn anytime, anywhere ? Strengthen your expertise & advance your career Take the next step in your PX journey today! ?? https://lnkd.in/gr6Rx4va #PXLearning #PatientExperience #PXEducation #HealthcareLeadership #BodyOfKnowledge

Our article spotlight this week: "An Exploratory Qualitative Study of Perinatal Experiences in an Acute Setting during Early Phases of the COVID-19 Pandemic," examines how rapidly changing guidelines and evolving safety protocols impacted individuals giving birth—both with and without COVID-19. ???Key Findings: ?? Clear, consistent information was crucial in reducing fear and anxiety for expecting parents. ?? The restriction of familial support deeply affected the birth experience. ?? Healthcare providers faced challenges adapting to evolving safety protocols while also trying to provide compassionate care. ?? The long-term psychological effects of altered birth experiences are still unfolding, emphasizing the need for ongoing support. This research highlights the importance of?family-centered care, clear communication, and adaptable healthcare policies—critical considerations for future public health emergencies. ?? Read the full study here: https://lnkd.in/eax5ccXC Sharon Hoosein, Pamela Winchester , Stephanie Babinski, Naomi Smith, Payalben Bhavsar, and Susan Law Trillium Health Partners, McMaster University and University of Toronto The Beryl Institute , Jason A. Wolf, Ph.D., CPXP and Geoffrey Silvera, PhD, MHA

We are sponsoring this year's The Beryl Institute Elevate PX Conference in Las Vegas. This global healthcare event, which will take place from March 31 to April 2, brings together leaders and innovators from across the industry. Our partners will be sharing their success stories on stage, highlighting how they're improving patient experience. This event also offers attendees the opportunity to learn from industry leaders, discover new innovations, and network with healthcare professionals. Stop by our booth and connect with us at Elevate PX 2025. Haven't registered yet? Secure your spot today!

???Welcome to the 2025 Community Council!??? We’re excited to introduce this year’s?Community Council?members—an incredible group of passionate professionals dedicated to strengthening the patient experience movement. As ambassadors of The Beryl Institute community, they bring diverse perspectives and valuable insights to help foster meaningful connections and drive impactful discussions. ?? Join us in celebrating this inspiring group! ?? Learn more about the Council:?https://lnkd.in/d9rexjEQ ?? Meet the 2025 members:? Ambulatory Care A. Nicole A., Debbie Young, CPXP, Denise Clanton, BS, MA, CPXP, Elizabeth Clinton, Natisa Dill DNP, MBA, RN, CPHQ, CPPS, NE-BC, Sonya G. Fleming, MSBA, CPXP, Shonda Marsh, DHA Candidate MHA ACHE, ?Jessica Murphy, MBA, MS, RD, Tammy Reid, Natalie Rivera, MHA, CPXP, LSSGB, Rachel Scally Equity and Inclusion Lisa Branson, MSN, RN, MSCN, CPXP, Christine Kouri, BScN, MHA Cheryl Call,?Jennifer Carron Passon, MSOM, CPXP, Brittany M. Chambers, MPH, MCHES, Jodi Gross, Heather Hardinger, Frank Hrabe, Meg Rider, MBA, CPXP, Carol Santalucia Essential Hospitals Sharif Abdelhamid, Nicole Kirchhoffer DNP, MS, RN, CEN, CPXP, NEA-BC, FPCC, Mohammad Al-Mobarak,?Donna Brown,?Lara Burnside, MHA, CEC, Gerardo De Leon, MHA, CPXP, CLSSGB, John Maxwell Certified, Jamie DiPiazza- Rodriguez, MBA,MSW, CPXP, Terri Hepp, MS, FACMPE, CPXP, FHX, Aqueelah Johnson, MS, CPXP,?Aiyana Armijo Johnson, MSW MPH, Heather Lazarides, Cherie Lytle, MHA, CPXP, Amy Matthews, MBA, Garrett A. South, MPH, CPXP, Kristi Stern, MPH, LSSMBB, CPXP, Sharon Cross, LISW-S, CPXP, HS-BCP #PatientExperience #PX #HealthcareLeadership #CommunityEngagement

?? Ready to Elevate Your Healthcare Experience Strategy? The Experience Assessment is your roadmap to understanding where you stand and where to go next in improving patient, family, and staff experiences. Grounded in the Experience Framework, this tool helps organizations assess strengths, uncover opportunities, and build a focused action plan. ?? Take the next step in transforming healthcare experiences: https://ow.ly/saZu50V5J0n #PX #HealthcareExperience #ExperienceAssessment #TheBerylInstitute