The Beryl Institute

Finding your “why" in healthcare is essential because it connects your work to a deeper sense of purpose and meaning, which can significantly impact the quality of care you provide to those your serve. Explore the resources below to better understand how finding your why can lead to greater personal fulfillment and overall satisfaction with your role. https://ow.ly/f4zh50TM1ph+

This blog emphasizes the critical role of clear communication and shared responsibility in protecting patient belongings during hospital stays. Through the story of a patient whose trust in the healthcare system was compromised after losing his glasses, it illustrates how respectful communication and accountability can greatly influence patient experience. The blog also details proactive strategies, such as patient handouts and pre-admission guidance, aimed at building trust and preventing the loss of personal items, fostering a culture of respect and safety in healthcare. Read the Blog https://lnkd.in/gMP5V2HV

Technology has evolved to truly enhance patient care. Today, AI-driven tools allow patients to track wait times, request comfort items, and give real-time feedback, all through their phones. This "precision engagement" improves satisfaction and outcomes, as hospitals can respond more quickly to patient needs. In this learning bite, Vital shares how these technologies also enhance business performance, increasing hospital ratings and revenue. Watch the PX Learning Bite https://ow.ly/NKC050TK5Pz

Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline, with essential support in the high-pressure environment of healthcare. Listen to the Podcast https://ow.ly/ByQi50TK4Yt

As the first touchpoint for many of our community members, Sarah Andrews brings care and passion to everything she does, whether at work, home, or in the stands cheering on her favorite teams. Read more about Sarah https://lnkd.in/gFisg7RT

This webinar will cover the classification applied to create the tiers, the piloted approach with one middle performing unit, the impact of teamwork with results one year later, and how using Lean methodology and daily management huddle boards is helping to spread the Good to Great work to other teams. Register Now https://ow.ly/TLzr50TIjpa

Join our Community Experience Team to learn how to maximize your membership. Discover exclusive benefits, learn how to actively contribute, and engage in a live Q&A session to get all your questions answered. Together, let's explore how you can make the most of your membership and the PX community! Register https://ow.ly/WZxu50THivt

In recent years, the Global Experience Measure (GXM) effort at the Institute has brought together over 1,000 member voices from our global community. Driven by feedback from our Global Council and inspired by a PXJ article, Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare, this effort has led to the creation of a core set of items that are now being tested worldwide. We aim to identify common questions we can ask healthcare recipients, regardless of country, systemic structure, or cultural lens, to uncover where positive experiences are occurring to elevate proven practices for broader application. We are now inviting sites to join our community inquiry and will be providing a brief overview of the measure. Register https://ow.ly/hQon50TGav2

Discover how patient feedback at UNC Hospitals led to a comprehensive overhaul of gluten-free food safety protocols. This initiative targeted cross-contamination by establishing dedicated preparation areas for gluten-free items and enhancing staff training on allergy management. Beyond improving safety and expanding menu options, this project fostered stronger cross-functional collaboration and demonstrated a deeper organizational commitment to continuous quality improvement, reshaping the patient experience for individuals with Celiac disease or gluten sensitivities. Read the Case Study https://ow.ly/VKch50TCEAS

This is the sixth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. Read the Blog https://ow.ly/lPQe50TBwOE