It's official - we've made it to #bestseller status on Amazon! ?? Sincere thank you to everyone who has already ordered their copy of this exciting new book. Join the movement to make a lasting impact in #healthcare by securing your copy today. https://ow.ly/HZtC50Ub8LP
关于我们
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
- 网站
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https://www.theberylinstitute.org
The Beryl Institute的外部链接
- 所属行业
- 医院和医疗保健
- 规模
- 11-50 人
- 总部
- Nashville，TN
- 类型
- 教育机构
- 创立
- 2006
- 领域
- Customer Service、Health care、patient advocate和Medical Services
地点
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主要
获取路线
1831 12th Avenue South
#212
US，TN，Nashville，37203
The Beryl Institute员工
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Jason A. Wolf, Ph.D., CPXP
President & CEO, The Beryl Institute | Founding Editor, Patient Experience Journal | President, Patient Experience Institute | Best Selling Author:…
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Amanda Skinner
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Stacy Palmer, CPXP
Senior Vice President & COO at The Beryl Institute
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Sheila Brune
CEO/Executive Director at The Living History Program
动态
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It’s here! ?? We’re thrilled to announce the release of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored by Jason A. Wolf, Ph.D., CPXP and Stacy Palmer, CPXP of The Beryl Institute. This inspiring book explores how embracing #HumanExperience can transform healthcare organizations, improve outcomes, and create lasting impact. Whether you're a healthcare leader, provider, or patient advocate, this is a must-read for anyone passionate about elevating the #PatientExperience. Secure your copy: https://ow.ly/VF2N50Ua05u
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This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are driving our next steps in augmenting resources and engagement of providers with bottom decile performance. Register https://ow.ly/rH1P50U9ubE
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Coming Soon! Watch as Stacy Palmer, CPXP, our Senior VP & COO, unboxes her brand-new book Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, co-authored with Jason A. Wolf, Ph.D., CPXP. This insightful read dives deep into creating meaningful, human-centered care experiences. Sign Up for Email Notifications: https://ow.ly/Xgb150U8fNZ
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Check out Jason A. Wolf, Ph.D., CPXP's recent appearance on the #HealthcareRap podcast! Jason reflected on 15 years of the Beryl Institute and discussed the current and future state of patient experience as well as the aspects of consumer experience that have been instrumental in pushing the industry forward.
Our podcast library is growing! This week we have new episodes of: Selling to Healthcare - Host Lisa T. Miller examines how products and services can enhance patient care while maintaining fiscal responsibility. She provides expert insights on demonstrating the dual impact of solutions on patient outcomes and financial performance, emphasizing the importance of prioritizing patient care in sales approaches. #SellingtoHC The Spark - Joseph Webb, D.Sc, MSHA, FACHE, Nashville General Hospital CEO and author of the hub and spoke #healthequity model, discusses the science of #healthcare delivery. “This evidence-based approach to care is statistically, scientifically, and empirically proven to produce desired outcomes.” Webb shares how Nashville General is putting evidence-based models to work to remove barriers to care and improve outcomes in the populations it serves. #TheAvaneerSpark Avaneer Health Leader to Leader - Chris Mate, Chief Information Officer at Elara Caring talks to host Ben Hilmes, MHA, FACHE about how technology solutions are reshaping everyday healthcare delivery, as well as enhancing patient care in home settings. #LeadertoLeaderPod Healthcare IT Leaders The Handoff - Joni Watson, DNP, MBA, RN, OCN speaks with Dr. Theresa (Terry) McDonnell, system chief nursing executive and senior vice president at Duke University Health System. Dr. McDonnell shares her journey from her early careers to becoming a leader in #healthcare, highlighting her experience in transforming #nursing leadership and supporting second and third career #nurses. #TheHandoffPodcast Trusted Health Life-Centered Health Care - Blake Madden, Founder of Hospitalogy, and host Ann-Somers Hogg as they explore how #generativeAI supports or hinders human health and some of the promising offerings that serve humans’ desires for relationships, accountability, and community. #LifeCenteredHC #HealthLawHotSpot - Host Ericka Adler welcomes Laura Goodman, Partner at FGMK, LLC, to explore the intricacies of setting up Management Services Organizations (MSOs) and Dental Service Organizations (DSOs). Tune in as they delve into the essential collaboration between your legal and financial teams to ensure a solid foundation for your arrangements. Roetzel & Andress Healthcare for Humans - Raj Sundar discusses “Final Feeding Feasible Feasts” which explores vital issues surrounding food insecurity and dignity through an enlightening conversation with Angel Swanson, founder of Feeding Feasible Feasts. #HCforHumans #HealthcareRap - Jared Johnson welcomes Jason A. Wolf, Ph.D., CPXP, Founder of the The Beryl Institute, a luminary in the #patientexperience field, and recent author of Transforming the Future of Healthcare. HealthcareNOWradio.com https://lnkd.in/e9aXWvWs
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Co-developing, co-creating, and co-responsibility are the themes that define the 11th volume of the Patient Experience Journal. The third edition takes a deep dive into research emphasizing the critical role of collaboration and communication among providers, patients, and families. Read PX Journal https://ow.ly/VIru50U79Zu
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Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study also shows a significant 42% of patients’ feedback is attributed to “hospitality” aspects of their experience, highlighting that shaping a positive patient experience is a team effort. Register https://ow.ly/bIrG50U649f
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In the wake of the COVID-19 pandemic, remote work has surged, presenting both challenges and opportunities for leaders. The article offers strategies for fostering a supportive environment through regular communication, personalized interactions, and aligning individual contributions with organizational goals. Read the blog https://ow.ly/fsMB50U5Iww
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Join us for an insightful webinar on Hartford HealthCare’s “Good to Great” (G2G) initiative, a transformative approach designed to improve patient experience across the organization. Launched in 2023, G2G uses a data-driven methodology to analyze patient experience and colleague engagement, identifying units as low-, middle-, or high-performing. Focusing on middle-performing teams, this initiative leverages strong engagement and readiness for change to drive improvement. Learn how multidisciplinary teams conducted Rapid Improvement Events, identified opportunities for growth, and implemented actionable countermeasures to move from “good” to “great.” Register https://ow.ly/850950U59TE
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Join us as Garrett South, Director of Patient Experience at California Hospital Medical Center, a part of CommonSpirit Health, shares his inspiring journey from fifth-grade class representative to healthcare executive. In this episode, Garrett discusses the power of connection and belonging in a world reshaped by post-pandemic social isolation. Listen to the podcast https://ow.ly/8MRZ50U3fQJ